Reviews (897)

Overall rating
4.7
Counts per rating level
  • 85% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants find this app user-friendly and appreciate its seamless integration with Shopify. They value its customization features for product labels and descriptions, aiding in brand uniqueness. The app's customer service is praised for its responsiveness and problem-solving skills. It offers a variety of services including design, product mockups, and store templates. While its automated platform is efficient, the fulfillment process has received varied feedback regarding speed and stock availability. The Canva integration feature is particularly liked for label creation. Lastly, the app's pricing is seen as competitive and affordable.

June 21, 2023

trying to get started, made plenty of labels and all. placed my sample order and have received no feedback. None of my emails have been answered. Would love to start my brand but no answers isnt making it easy

HeliosSupplements
United States
About 1 year using the app
Brand On Demand Inc. replied June 22, 2023

Hi HeliosSupplements,

Thank you for taking your time and leaving us a review!
From what we see, you received feedback on your order with instructions on correcting your labels, and you have responded that those improvements will be made. Our team will contact you for more details on how we can improve our service.

Yours truly,
The Supliful Team

Edited March 27, 2023

App works well. Easily integrated. Good support. I just wish there was a wider array of supplements, less than 60 supplements. There are some pretty common supplements not included that really should be. I think if they can work on increasing the number of supplements, I would increase the rating to a 4 star. The Prices for supplements are also too high, especially for starters. the 15% discount for membership isn't significant when you are paying shipping starting at $6 per order. The shipping is way too expensive and doesn't leave much margin for profit. Also, I was pretty frustrated to find out that the first customer who ordered product from my store that was a supliful item had 3 damaged capsules, that is just on one order, so I hope that was a mistake and not the typical product. If Supliful could increase the number of supplements it has, improve the prices, and maybe improve quality control I would easily change to 5 stars.

The Wellness Mall
United States
5 months using the app
Brand On Demand Inc. replied March 3, 2023

Hi The Wellness Mall,

Thank you for your review of Suplifu! We truly appreciate you taking the time to provide valuable feedback. We're thrilled that our app works well for you and is easily integrated. Additionally, thank you for providing constructive feedback on increasing the number of supplements to achieve a 5-star rating from you. We have shared this with our team as we are constantly striving to improve our service and selection.

Yours truly,
The Supliful Team

May 13, 2023

Would wish supliful could ship to international borders. Losing customers because of this. Help support is hard to navigate and product flavours are limited

PLYDRA
Singapore
3 months using the app
Brand On Demand Inc. replied May 15, 2023

Hi PLYDRA,

Thank you for your review of Supliful! We ensure that all the vital information is available in our Help Center, including the countries we ship to. We encourage our users to learn all the essentials before launching a business. As we continue to grow, we constantly add new product flavors and uncover new shipping destinations. We hope we will be able to live up to your expectations in the future.

Yours truly,
The Supliful Team