Swap Photo Editor , 220 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its efficient bulk editing and optimization features, including background and watermark removal tools. They value its ability to identify and compress large images, improving website performance. The app integrates well with Adobe editing features and maintains image quality post-editing. It also diagnoses image issues and can rename and convert images to different formats. Merchants commend the responsive customer service, fair pricing, and user-friendly interface.
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I used the app to help me remove watermarks. I found the app helpful for tags away from the image but only through manual removal. Not so much for embedded tags within the image.
Still trying it out. I don't notice a difference so far. I will update after I've used it a bit more.
I would give this 10 STARS if available! This is an incredible app. I'm new to e-commerce and this has helped my learning curve immensely! My photos are beginning to look FABulous!
Really buggy app, would not recommend. It deleted some of my images and is just very inconsistent to use, showing you images but when you click on the image link it turns out to be a completely different image? Or when you want to type a name of a product to search it or command+v it doesn't register your first keypress, annoying. On top of that, the function to remove watermarks is very slow, very stupid, and quite inconsistent. When there is a clear product in the center, with a bunch of white around it and a small logo in the corner, it can't find that logo and erase it but sometimes puts a white rectangle on your product or whatever. Then you have to go back and redo all of those products it did wrong, which takes a lot of time. That was another serious irritation, the time it takes to perform these actions is pretty slow! If you want a better background removal function, app dev expects you to pay $0.20 per image, and you can still have the app do it incorrectly and no refunds are given. After I used it a bunch and went into my products again I saw a bunch of images was missing and just completely erased from my product listings. Found out due to google merchant center letting me know about 25 products didn't have any image anymore. Which made me completely distrust this app and remove it from my store. The developer doesn't want to give any refund or explanation to me as a customer, only told Shopify that he won't give a refund. I guess he prefers to get a negative review.Really buggy app, would not recommend. It deleted some of my images and is just very inconsistent to use, showing you images but when you click on the image link it turns out to be a completely different image? Or when you want to type a name of a product to search it or command+v it doesn't register your first keypress, annoying. On top of that, the function to remove watermarks is very slow, very stupid, and quite inconsistent. When there is a clear product in the center, with a bunch of white around it and a small logo in the corner, it can't find that logo and erase it but sometimes puts a white rectangle on your product or whatever. Then you have to go back and redo all of those products it did wrong, which takes a lot of time. That was another serious irritation, the time it takes to perform these actions is pretty slow! If you want a better background removal function, app dev expects you to pay $0.20 per image, and you can still have the app do it incorrectly and no refunds are given. After I used it a bunch and went into my products again I saw a bunch of images was missing and just completely erased from my product listings. Found out due to google merchant center letting me know about 25 products didn't have any image anymore. Which made me completely distrust this app and remove it from my store. The developer doesn't want to give any refund or explanation to me as a customer, only told Shopify that he won't give a refund. I guess he prefers to get a negative review.
You forgot to mention that you used the app 3,695 times. We offer automatic refunds to merchants that perform less than 50 swaps (+ the free 15 swaps we provide as trial). The fact that you used it to edit 3700 separate photos, is evidence that you did not have issues with the app. You paid 20$ to use it 3700 times. Who would use a buggy app 3700 times? It's common sense that your refund request was declined - we have a clear refund policy posted online. This is a standard business practise, it's not personal. But then you decided to create a revenge review and this hurts our dev team that spends many thousands of hours building the BEST photo editor on Shopify. We are always trying to make it better, and anytime there is an issue, we take it seriously. Contacting our team via live chat or email is simple and we always respond within 24 hours. There are also several ways to remove watermarks, and if all your watermarks are exactly at the same place, on a solid color bg, you should not be using the remove watermark button - because there is a much easier and faster method available and explained in the video tutorial in the app.
It's going ok. Hard to use without paying because boxes and messages pop pf every 3 seconds right when you are in the middle of working on a photo :(
Hi thanks for letting us know. We've made some changes to the popup. Perhaps you can edit your review to reflect the functionality of the app itself? Cheers
I use this to remove watermark mostly. 3000 products. When the logo is too close to the product (not touching) the app wouldn't recognize correctly and i have to manually correct. Dunno if its faster than doing it one by one. App is laggy at times, swap editor sometimes crashes and I lose track of which page I was in ( I have 3000 products). And it kept fking asking me to leave a review so here you go
so far so good. Only annoying thing it ask's me every 2 seconds to leave a review when I have not used it long enough to leave a proper review yet but I can not use it with this review thing popping up all the time so I have to leave a review now. So yes, so far it seems good thanks
Paid for Full access, lifetime membership...then found out I still had to pay for the background remover. I got a refund very quickly which I appreciate but I now fully understand the reviews on the not so nice customer service..very blunt to say the least.
Given this review, live chat for this app will probably be discontinued soon. It's not worth the criticism, and has never been offered as an entitlement to membership or not. Btw, your money was refunded and you apparently didn't enjoy the fact that I was too busy to keep chatting about other stuff. I don't outsource customer service, because I alone can provide the best technical solutions for users quickly. But if I have to say "Sorry" everytime someone complains about something, its just not worth it!
I am glad the old adobe editor is apart of this app - its super easy to use - its really all I use to make sure my background is white like my site - its worth the $19.99 life for the ease and finished pic.
Gotta say- the constant pop up to rate this app was super annoying - thats whay I have left one - so I can continue to work without that interruption.
Really enjoyed the free trial. Love the effective background removal - will mainly use that, would however like a plan to purchase unlimited background removal. It will not be practical for me to purchase removal for every photo.
Thank you