Reviews (2,554)

Overall rating
4.7
Counts per rating level
  • 82% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for boosting customer engagement and sales through its rewards system. It's noted for easy migration from other programs like Smile rewards and seamless Shopify integration. Key features include customizable options that match brand aesthetics and tools like a rewards bar and referral widget, which enhance customer lifetime value. However, some features, such as loyalty point redemption at checkout, are only available to Shopify Plus merchants. The app is also commended for its intuitive design and functionality. Customer support is frequently highlighted as responsive and helpful, with specific mentions of team members providing quick and proactive assistance.

Edited March 18, 2016

Very useful and easy to use app! It's great that we can traduce it in may language :) I recommend it

Nanasecretbox
France
5 months using the app
November 25, 2021

Maria and Jiemer are STARS. They helped me with my issues in a timely manner and provided exactly what I needed. Great work team!

Noémie
United States
5 months using the app
June 2, 2021

Yotpo's customer service is always helpful! They are able to answer any questions I have and show videos so I can reference back for help. 5 stars!

StackedSkincare
United States
5 months using the app
January 11, 2016

This is the cleanest and most intuitive user-interface I have seen on any Referral app... Swell Done!

Coregami
United States
5 months using the app
February 7, 2016

Super, great support and easy to install

Anuana
Israel
5 months using the app
Edited March 23, 2017

I've just set up my Shopify site having migrated from Volusion. That alone has me in such great spirits that I was already happy to leave high reviews. Then, I came across Swell in the Shopify app store, and it allows me to reward my customers for their loyalty and engagement for a ridiculously low cost! I'm down right giddy. As small business owners, the bottom line is at the forefront of every conversation, and the offering of discounts and perks with Rewards points are expense enough for us. I'm still working on and hoping to figure out how to delete codes that I accidentally imported to the wrong coupon - since I forgot to decipher between the discount_export csv files (1) (2) and (3) Otherwise, everything Ive wanted to do so far has been - - - swell :) I couldn't resist!

Dolphin Organics
United States
Over 6 years using the app
August 21, 2016

Love the add-on app for my store . It takes seconds to pick from the predesign coupon/reward ideals or you can even create a custom coupon/rewards program for your store. Saved me ALOT of time!

The Fashion Armoire
United States
5 months using the app
Edited September 25, 2016

Great App!

www.counterculturedeals.com

Counter Culture Deals
United States
5 months using the app
October 22, 2020

It's great that the Loyalty & Rewards program neatly ties in with their Testimonials app (e.g. the customer gets rewards points for leaving testimonials, which in and of themselves already help the business with social proof). We just had a small issue that was resolved by their support team within half an hour (we're based in Hong Kong so I'm assuming they have support staff around the clock) and that was a fantastic experience that shows the efficiency and level of support they offer customers. YotPo's apps are highly recommended!

JUUK
Hong Kong SAR
5 months using the app
August 26, 2016

Such a streamlined process to build a referral rewards and point system to be able to give back to customers for their continued support.

Daasoptique
United States
5 months using the app