Overall rating
4.7
Counts per rating level
  • 89% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for significantly improving website speed scores, with some noting jumps from scores in the 20s to the 70s and 80s. The expert service is appreciated for its professionalism, efficiency, and detailed reports. Merchants value the responsive customer service and the respect for their website code. The monthly care plan, including ongoing Google Score and image optimization, is seen as beneficial. The backup and preview feature before publishing changes is found useful. Merchants report SEO and conversion rate improvements, and resolution of speed issues. The team's excellent communication and comprehensive reporting are also commended.

April 30, 2023

So I recently tried out Swift's expert service to improve my website's speed score, and I gotta say, I was pleasantly surprised. At first, I was skeptical of the Google speed score, and I didn't want anyone messing around with my website's code (like mentioned in some bad reviews). But Julie, my contact at Swift, was super helpful and patient, and she answered all my questions without being too salesy. That reassured me.

That being said, I was a bit disappointed that they didn't mention the requirement of an up-to-date theme before taking my money. In my case, I should have updated my theme a long (long) time ago, and it was an easy fix since I developed the website myself. But for people who rely on developers to manage their website, updating the theme can be an additional and significant cost. So I think it would have been better if Swyft had made this clear from the outset, before taking the money.

However, once I updated my theme, the team got to work quickly and provided a report within 24 hours. They were very careful not to make any changes without my approval, which I appreciated, and they even provided a backup and preview before publishing. The results were fantastic - my website's speed score jumped from 30 to 70 (my theme was even at 15 before the theme update...so at the end an updated website is playing a big part in your score too). They also provide you with a full report after optimisation that really shows that they did a complete job, and it brings real transparency to the relation.

Now, I'm on the monthly expert care plan ($49), which includes a monthly ongoing optimisation of the Google Score to keep it always optimal, and an image optimisation app. The last feature can replace another app I already have so it makes the plan a bit more profitable (I am just waiting for them to activate the automatic image optimisation feature). Plus, the preload website feature that uses Google Analytics to pre-load pages based on customer behavior is another cool addition that makes the plan even more valuable. Take that in consideration, if like me, you find that $49 is a bit pricy. At the end, you can make it a good value.

Overall, I'm really happy with Swift's expert service. The team was respectful of my website's code and provided a valuable service that helped me improve my website's performance. Julie was a big part of why the experience was so positive, and I appreciate how the team is communicating very well internally (between sales and dev). If you're looking for a way to boost your website's speed score, give Swift a try - just make sure your theme is up-to-date first!

Eyefood Factory Australia
Australia
About 1 month using the app
OneCommerce.io replied May 4, 2023

Hi there,

Here's Oriana from Swift. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.

In addition, using Swift combined with general knowledge about e-commerce market via our OneCommerce blogs at https://onecommerce.io/blog/ which might be helpful for your business

Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@onecommerce.io

Regards,
Oriana
Swift by OneCommerce

March 21, 2023

I recently used the expert service to optimize my store, and I was very impressed with the results. The team was very professional and responsive, and they were able to increase my website speed by about 50 points. I also appreciated the detailed report they provided, which helped me understand the changes they made and how they would impact my website. Overall, I would highly recommend their service to anyone looking to improve their store speed and performance.

Phong Cách Xanh
Vietnam
11 days using the app
OneCommerce.io replied March 22, 2023

Hi there,

This is Jocelyn from Swift. Thank you so much for your generous review.

We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you.

In case you do not know, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/

If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@onecommerce.io

Regards,
Jocelyn
Swift by OneCommerce

Edited January 3, 2023

5 stars. I was hesitant to pay the $150 to optimize the webspeed, but they did a very professional job and got our website incredible load time results. We ended up adding more to the site a few months later and our site speed dropped, the staff was SO helpful in accommodating us and took care of the issue for us within one hour. The customer support is top notch and I got a better return on investment here than any UPWORK freelancer could have done. Saved me time and money. Thank you again.

Idrese
United States
About 2 hours using the app
OneCommerce.io replied January 3, 2023

Hi there,

Here's Kane from Swift. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust.

More than this, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@onecommerce.io

Regards,
Kane
Swift by OneCommerce

March 1, 2023

I can 100% recommend the app and the expert service. Our page speed has been more than double after using the service. The communication is also very good and friendly. The team has been very careful when doing page speed optimizations and documented all steps very well. The website and apps continue to run perfectly smooth, but at a much better speed. Will be happy to continue working with you!

muunchy.de
Germany
2 months using the app
OneCommerce.io replied March 1, 2023

"Hi there,

Here's Ainsley from Swift. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust.

More than this, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@onecommerce.io

Regards,
Ainsley
Swift by OneCommerce

February 8, 2023

I installed Swift to our store and hired their Experts for helping with the site speed. They basically doubled our Page Speed Tool speed score within few days which is amazing! Swift support were fast and helpful when there was one issue with our search function after the speed improvement - they fixed it within few hours.

Laatukoru
Finland
30 days using the app
OneCommerce.io replied February 21, 2023

Hi there,

Here's Jocelyn from Swift. Thank you so much for your greathearted review.

Besides that, to make your experience better, we will keep on improving our services for valued Swift users like you. Thank you for the loving words you've shared, and thank you for being the best part of Swift.

Also I highly recommend you to check our blog for latest news regarding not only Swift, but also other our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/

If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at support@onecommerce.io

Regards,
Jocelyn
Swift by OneCommerce

August 31, 2023

I had been doing everything in my power to clear codes and fix errors to increase my score for my website. I was about to give up and then I stumbled across Swift Page Speed They helped me with all my issues gave excellent customer service and answered all my questions and concerns. Hopefully, with the changes my store will skyrocket into success ty swift!

Godiva Oya Bey
United States
15 days using the app
OneCommerce.io replied September 5, 2023

Hi there,

This is Patrick from Swift. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Swift users like you.

Along with Swift, we extremely advise you to check our OneCommerce blog at https://onecommerce.io/blog/ which has been a great source for merchants in e-commerce market.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@onecommerce.io

Regards,
Patrick
Swift by OneCommerce

April 20, 2023

This app is great. We have had the best service, without making a lot of costs. Shop needed a lot of changes in terms of speed optimalisation. Julie helped us very well. Fast communication, a lot of optimalisation and after care. I would highly recommend this party.

RUSH
Netherlands
About 1 month using the app
OneCommerce.io replied April 20, 2023

Hi there,

This is Patrick from Swift. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Swift users like you.

Along with Swift, we extremely advise you to check our OneCommerce blog at https://onecommerce.io/blog/ which has been a great source for merchants in e-commerce market.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@onecommerce.io

Regards,
Patrick
Swift by OneCommerce

December 14, 2022

This app has been amazing help! Very fast and easy to set up. the customer support reached out to further tell me insights about my website and also helped me boost my speed by 17 points! Very much recommend this to anyone having issues with site speed. They are very friendly as well:)

SkyyDesignsCo
United States
About 2 hours using the app
OneCommerce.io replied December 14, 2022

Hi there,

My name's Selina from Swift. We really appreciate your feedback and comment about your experience when using Swift and loving our support.

Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://onecommerce.io/blog/ for the latest news regarding not only Swift, but also other OneCommerce applications and e-commerce tips.

If you need any further assistance, please let us know via our 24/7 live chat or email us at support@onecommerce.io

Regards,
Selina
Swift by OneCommerce

April 10, 2023

The day I installed this app was the day my website went insane. I had multiple issues right out of the gate with this one. I ran the free speed optimizer and also used their image tool to optimize 100 images. My thinking was I would test the free version, and if it worked I would pay for monthly optimizations. Test failed.

The first, and biggest problem, was that the app made a duplicate version of my website. I did not realize right away, but the "optimized" theme was downgraded from Dawn 7.0 to a modified Dawn 4.0 that was unable to update. And not just the theme it duplicated....ALL my backups were suddenly Dawn 4.0. My website is less than a year old, Dawn 4.0 was never previously installed on my site, ever.

I also had multiple product images that simply vanished and needed to be re-uploaded. On mobile, my product image swipe quit working. Even though it would say 1/4 images....It would only show one on mobile. I also had two "sale" icons on the products that were on sale, and one was half way off the screen so it was definitely causing glitches. Random icons on my website also disappeared and my website was overall glitchy. The optimizer tool got my page speed from a 28 to a 41 right away. However, the next day I was down to a 21 page speed and my website was simply not working.

I decided to try to update my website to Dawn 9.0 since 4.0 was such an old version I figured that could be part of the problem...But no, the theme was modified and could not be updated. I had to download a fresh version of my theme. None of my page templates would transfer....I would have to completely re-design my website.

So I got in touch with Shopify support hoping for an easier solution, who told me whatever the optimizer did to my theme to remove the "unused" javascrips and css, did something to my theme files. They suggested I contact the app developer support and ask for whatever they did to my website to be rolled back or removed.

The Swift app developers got back to me quickly and looked into my issue, which I was happy about. However, they came back and told me it was "impossible" that my themes were downgraded to 4.0, and that it was "unreasonable" that I did not notice immediately (Do you check what version of theme you're using every day?) They offered zero solution, and told me to go back to Shopify with their email. So I did.

Shopify support agreed that the email from the Swift app support was incredibly unhelpful and basically dodging responsibility. I spent a whopping four hours with Shopify support, and spoke to multiple people as they sent my case up the ranks to figure out why my site wouldn't update, why there were so many glitches, and why none of my page templates would transfer to my fresh Dawn 9.0 theme download from the modified 4.0 themes. After all that time, it was finally suggested that I just rebuild my page themes and redesign my website. We had to delete all my old backups that were corrupted by the Swift Page Speed Optimizer tool and start over. Devastating.

After removing all of the theme backups that were corrupted and starting on a fresh theme download....My google page speed went from a 21 to a 64. Removing whatever the Swift app did, fixed everything. My website now runs flawlessly with a vastly improved speed score. In hindsight, I should have just upgraded to 9.0 before trying this app.

I asked the Shopify support rep how a Shopify app from the Shopify App Store could so severely damage my website files...and they told me that Shopify has no control over what apps are on the app store and to use caution. They told me the best thing I can do is to leave a detailed review of what happened so other users may not have this problem. So here I am .

I give one star for the support team responding to me, thanks for the response, as unhelpful as it was. Otherwise, I would avoid this app, or any app, that automatically alters theme files. Zero stars.

Hunt Seat Paper Co.
United States
2 days using the app
OneCommerce.io replied April 11, 2023

Hi there,

I am Seri from Swift - Page Speed Optimizer Support Team.

Firstly, we sincerely apologize for any inconvenience caused to you while you experienced our service. We always try our best to deliver the best service to our customers; however, sometimes there may have unexpected issues arisen that we cannot control. I hope you can understand our willingness to support you in any situation.

On behalf of Swift team, I truly appreciate your time spending with us in order to resolve the issues occurred. We understand this situation is not the case we both expected and we are so grateful for your collaboration with us in order to get it resolved.

Regarding the issue with code that affects your theme, please be kindly noted that our tool will duplicate the original theme and optimize on the copied version only. We have tried reproducing the issue with theme version but do not see it happen on our end. We will investigate this matter further and also collaborate with the theme developer to find out the root cause to make sure it will not happen again in the future.

In order to support you investigate the problem and fix it, we are following up with you via email, so kindly help to check your Inbox, and look forward to hearing your reply.

Kind regards,
Seri
Swift ‑ Page Speed Optimizer Support Team.

March 29, 2023

I tried Swift Oneexperts to speed up my website and and I have to say the results were amazing. My homepage score went from 18 to 84 while my collection and product pages also saw significant improvements. Their customer service was top-notch too. If you want to upgrade your page speed, I highly recommend Swift Onexperts service, they really know their stuff.

Conscire
United Kingdom
3 days using the app
OneCommerce.io replied March 29, 2023

Hi there,

Here's Kane from Swift. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust.

More than this, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@onecommerce.io

Regards,
Kane
Swift by OneCommerce