Reviews (46)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants value this app for automating dropshipping tasks like product imports, inventory sync, and order processing, reducing manual work. It's praised for a user-friendly interface, quick product imports, and access to branded fashion items. Features like a multi-language catalog and advanced pricing rules aid international expansion. Reliable integration and efficient order forwarding are noted, with customer support highlighted for professionalism and prompt assistance.
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The cost-to-service ratio is extremely high. They don't accept returns, shipping costs are excessive, and their new 2026 policy will cost merchants far beyond the subscription fee. This creates significant losses and leaves end customers dissatisfied with the value proposition, ultimately driving them away from completing purchases.
I will not be continuing with this service. I'm out to ensure I can keep my customers happy and maintain their satisfaction. There are many superior alternatives to this supplier.
Thank you for sharing your feedback. We’re sorry to hear about your experience and appreciate the opportunity to clarify a few important points. Please note that we do accept returns, and we continuously work to make our service policies as clear and retailer-friendly as possible. Regarding the 2026 updates, there will still be the option to use your own courier for shipments outside the EU, ensuring flexibility and cost control for our partners.
Our goal is always to support merchants with solutions that help them maintain customer satisfaction and healthy margins. We regret that we didn’t meet your expectations this time, but we remain available to discuss any concerns and explore possible improvements. Thank you for your past collaboration, and we wish you all the best moving forward.
Rating: 1 out of 5
Absolutely unacceptable.
Griffati has been the worst business experience I’ve had in my entire e-commerce career. After installing their app through Shopify and deleting it the very same day (due to complete failure to operate as described), they had the audacity to issue an unlawful invoice. This directly violates consumer rights under EU law.
But the most outrageous part?
After I left an honest, negative review, Griffati attempted to gain unauthorized access to my store in order to delete it — with Shopify’s help. This is not just unethical; it’s a blatant act of censorship, intimidation, and platform abuse.
Their customer support is non-existent. They ignore inquiries and respond with silence or threats. There is no sense of accountability, responsibility, or professionalism.
I do not recommend this company to anyone.
If you value your privacy, freedom of speech, and business integrity, stay away from Griffati.
They operate in a way that disrespects users, disregards legal protections, and manipulates the system to silence criticism.
I prodotti offerti sono di buona qualità, nulla da dire su questo. Tuttavia, i prezzi sono troppo alti e, aggiungendo il margine necessario per coprire le spese e ottenere un guadagno, diventa impossibile vendere.
Altri competitor propongono gli stessi articoli a prezzi molto più bassi, rendendo difficile restare sul mercato.
Ho utilizzato la loro app per un anno intero e ho ottenuto una sola vendita, segno che qualcosa nei prezzi.
Peccato, perché il potenziale c’è, ma servirebbe una politica di prezzo più realistica.
Gentile cliente,
la ringraziamo sinceramente per aver condiviso la sua esperienza e per aver apprezzato la qualità dei nostri prodotti.
Comprendiamo perfettamente le sue osservazioni sui prezzi: il nostro obiettivo è offrire articoli di collezioni nuove di qualità, curati nei materiali e nella produzione, e questo può incidere sul prezzo finale rispetto a prodotti provenienti da altri mercati o con standard qualitativi differenti.
Detto ciò, siamo costantemente al lavoro per migliorare la competitività della nostra offerta e supportare al meglio i nostri partner dropshipping — anche attraverso promozioni, aggiornamenti di catalogo e ottimizzazioni dei costi di spedizione.
Ci farebbe piacere confrontarci direttamente con lei per analizzare insieme il suo caso e capire come aiutarla a ottenere risultati migliori.
Può scriverci a desk@griffati.com il tuo feedback è prezioso per continuare a crescere.
Grazie ancora per il tempo che ci ha dedicato!
