Reviews (172)

Overall rating
4.8
Counts per rating level
  • 95% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the app for its user-friendly setup and seamless Shopify integration, which simplifies managing and updating product listings. The customer support, particularly from staff members Judit, Fruzsina, and Bianka, is frequently highlighted for its responsiveness and helpfulness. Features like the supportive onboarding process and live chat are valued for enhancing the user experience. Additionally, the app's policy of not charging a commission on sales is seen as beneficial for profitability, making it an effective tool for business expansion and reaching new markets.

July 28, 2023

Set up was smooth and customer service was very helpful.
Looking forward to see how this works, hopefully helping to expand into different markets.

HOMICREATIONS
Taiwan
3 days using the app
Syncee replied July 31, 2023

Hi there,
Thank you so much for your review. We are delighted to see that you have found the onboarding smooth and fine and that you are satisfied with our customer service. If anytime you have a question about Syncee, please feel free to reach out to us via in-app chat or email. We are here for you!

February 20, 2023

What this app lacks in user friendliness it makes up for in excellent customer service. The app is easy to install and get running if you wish to open up your whole Shopify catalog to all stores anywhere in the world. However, the problems start if you only want a portion of your catalog listed on Syncee Marketplace and/or if you want to have control over where your brand is sold. None of these controls can be implemented intuitively on the back end by the supplier himself/herself. The back end of the app is a bit clunky, and one important thing that's missing is the ability to see how our supplier listings appear on Syncee Marketplace and rearrange listings as needed (e.g. I would like to have my bestsellers listed at the top of my supplier page). Despite all of that, Syncee customer service is fantastic, and that's the real redeeming quality of this app. I had to go back-and-forth with them several times to have the things I wanted accomplished done (only partial upload of my Shopify catalog, ability to manually approve or reject retailers), and Judit - who I worked with - was absolutely professional, responded fast, in a friendly manner, and was very helpful answering my questions and giving step-by-step instructions for enabling the features I needed. So, although there is room for improvement on the technical side of the app, the customer service is top-notch, and I'd be definitely willing to amend this review once those tech things are better resolved.

Buckaroo Bling
United States
2 months using the app
Syncee replied February 21, 2023

Thank you for your review. It's great to see you find our customer support excellent and that you love how Syncee helps you with your business. We are constantly evolving our application, and as your opinion is very important to us, we are going to keep in mind your thoughts. If anytime you have a question about how Syncee works, we are always happy to help you on how you can best use our platform and make the most out of our solutions.

June 23, 2021

I installed the app and the platform is very easy to use. Customer service is very fast and very helpful when you have questions. You can sync your products from Shopify and easily filter them if you want them in the system or not. I will give the app a try and hopefully will drive sales.

Kikos Coffee & Tea
United States
2 days using the app
Syncee replied June 24, 2021

Thank you for your kind review :) Welcome to our community! We wish you many new retailer partners and sales!

December 11, 2021

I just got set up. I'm extremely impressed w the customer service/onboarding process. When your business depends on strangers, it's imperative that they provide great communication and customer service. So far so GREAT with the team at Syncee!

Indigo Moon Collections
United States
2 days using the app
Syncee replied December 13, 2021

Thank you so much for your kind review. We are happy you love our app and that you are satisfied with our customer service. Welcome on board! :)

September 14, 2021

Superb Experience. Great support, Great experience, Great tools. Just Everything was amazing. I love it.

Old Sailor Coffee
Switzerland
1 day using the app
Syncee replied September 15, 2021

Thank you for your kind words. You are amazing! :) We are happy you are here with us. We wish you many sales!

September 14, 2023

Frunzina has been very nice, patient and she has answered all my questions. 10 over 10.

Verigifts inc
Canada
1 day using the app
Syncee replied September 20, 2023

Hi there,
Thank you so much for your review. We are super happy that you rated Fruzsina's support so high :) It means so much to her and the whole team. Thank you for being a member of our community!

August 24, 2021

I’m so pleased with the app so far. It was easy to install, and connect. Their representative has been so helpful and answered my questions so quickly. Im confident this will be a great experience. Thanks Syncee!

The Shoe Trunk
United States
About 21 hours using the app
Syncee replied August 24, 2021

Thank you for your kind words, we are so happy you love our application and service :) In case of any questions, always feel free to let us know about it. Welcome to our community!

March 25, 2022

Superb, quick help and support from this company. I was up and running in no time. Thank you for excellent service

Northrack.se
Sweden
About 20 hours using the app
Syncee replied March 25, 2022

Thank you for your 5-star review. It's great to see that you love our service :) Welcome to our community!

May 20, 2020

First class customer service. Happy to walk you through the steps if you aren't particularly technical. Highly recommend.

Mucky Knees Gift Boutique
United Kingdom
About 12 hours using the app
Syncee replied May 21, 2020

Thank you for your kind words! We are really happy you are satisfied with our app and service. We wish you many new partners :)

May 25, 2021

Excellent customer service from Ms Judit! highly recommended for any business to offer dropshipping

Troop London
United Kingdom
About 4 hours using the app
Syncee replied May 26, 2021

Thank you for your kind review! You are amazing :) We are so happy you are satisfied with both how our app works and our customer service. We wish you many sales!