Reviews (88)
Refine
-
By rating
Excellent and simple app. Works as described saving us a lot of time, resources and money. Devs are extremely quick to respond to questions and offering help/suggestions on how to configure to suit our expansion stores. Highly recommend!
Very smooth functioning app. Support is very fast and thorough if you have questions. Jason is the best!
Thanks so much for the review!
Great App, easy to use & if you're not sure support will help you every step of the way and product videos and instructions on what you need to do!
Deleted this app but was still charged by them. They did fix the issue so I updated my review from 1 Star to 3, as asked to by their customer support. The app is still overpriced for what it offers the consumer, but can still be a great addition to any online store if used properly.
Hi, sorry to hear you don't agree with our pricing. Our billing is done by Shopify's billing, and is charged per month and not prorated on uninstall. We went ahead and refunded you for the entire month despite you using part of it. Thanks for updating your review as you promised. Best of luck moving forward.
Alguns dos meus itens o estoque aparece como 0 minha outra na loja conectada, a sincronização parece não ser muito boa, eu termino de cadastrar um produto e quando vou olhar depois de algumas horas na loja filha, esse produto está com o estoque em 0, mesmo não vendendo nenhum ainda...
Por favor, perdoe nosso português, estamos usando um tradutor automático. Lamentamos saber que você está tendo problemas com a sincronização inicial do inventário. Se entrar em contato conosco, por e-mail ou com o botão de ajuda no aplicativo, podemos corrigir problemas como esse. De fato, temos um problema com o inventário de alguns produtos que não sincroniza inicialmente em baixa frequência. Estamos dedicando recursos de engenharia esta semana para tentar descobrir o porquê e resolver esse problema. Enquanto isso, você pode entrar em contato conosco para executar verificações de saúde em seus produtos ou pode forçar uma ressincronização de um produto fazendo uma pequena alteração no produto de origem. Atualizaremos você novamente quando tivermos esse problema corrigido.
Atualizar...
Fico feliz em ver que você ainda está usando o SyncLogic. Ocorreu um problema em que o inventário falhou na sincronização na primeira tentativa em menos de 1% do tempo ao criar novos produtos. Era um problema de tempo sutil e difícil de rastrear, mas foi resolvido. Também lançamos algumas melhorias de desempenho ao longo do caminho. Esperamos que você tenha um desempenho muito melhor daqui para frente.
Original English:
Please forgive our Portuguese, we're using an automatic translator. Sorry to hear that you're having trouble with the initial inventory sync. If reach out to us, either by email or with the help button in the app, we can correct any issues like this. We do indeed have an issue with some products' inventory failing to sync initially at a low frequency. We're dedicating engineering resources this week to try to figure out why and solve this issue. In the meantime you can reach out to us to run health checks on your products or you can force a resync of a product by making a small change to the source product. We'll update you again when we have this issue fixed.
Update...
Glad to see you're still using SyncLogic. We had an issue where the inventory failed to sync on the first try less than 1% of the time when creating new products. It was a subtle timing issue and hard to track down but it's been resolved. We've also released some performance improvements along the way. We hope you'll see much better performance going forward.
SyncLogic is a GREAT app! If you need to share products between shops, this is the app for you! Works perfect helping us support multiple currencies on different shops, plus top notch support! These guys are on the ball!
There is no 30 day FREE TRIAL> I had this app for 4 days and unistalled and got billed the next month. This app is not installed didn't even use the app in 4 days and got hit with the fee! WOW Can't contact anyone to get a credit! Beware before you install. Make sure you will be using so you won't get the shock of 19.99 added to your shopify billing! Not Cool!
I am sorry for your experience. You previously used your free trial with us in November 2022, and we can't offer new free trials every time you uninstall and reinstall as you expected when we spoke. We issued a refund for your store for the full amount, and explained to you how we weren't able to offer another free trial to stores that uninstall and reinstall. We also responded within 4 hours of your initial contact and had full resolution to your request within 8 hours that included a full refund. All stores still receive a free trial on their first install.
Great app and equally as great support. They have fail-safes in order to prevent deleted products from being lost if the parent connection hasn't deleted it. The ability to disable sync settings so you can change title's, descriptions and etc.. This app will set you up for success, granted you put in as much effort as they have!
Estou quase desistindo do app, sempre um pedido da loja mae quando vou separar está esgotado o item pois vendeu na loja pai e nao foi atualizado, gosto bastante do app, mas se continuar assim vou ter que procurar outro app que me atenda
Por favor, perdoe nosso português traduzido automaticamente. Lamento saber que você teve problemas com o inventário. Tentamos tratar as alterações de inventário com a maior prioridade, em detrimento de outras alterações nos produtos. Tivemos um problema durante a Black Friday / Cyber Monday em que a prioridade não estava correta nas alterações de inventário e essas alterações foram colocadas em filas, juntamente com as outras 8 milhões de operações de sincronização por dia que lidamos nesses dias. Agora, como corrigimos isso, você deve ter um desempenho muito melhor nessa área. Também fizemos melhorias significativas no desempenho, portanto nossas filas de operações de sincronização estão normalmente vazias agora. Entre em contato se tiver mais alguma ocorrência desse problema, mas acreditamos que o problema foi resolvido.
Original English:
Please forgive our auto-translated Portuguese. Sorry to hear you've had troubles with inventory. We try to treat inventory changes at the highest priority, over other changes to products. We had an issue during Black Friday / Cyber Monday where the priority wasn't correct on inventory changes, and those changes were being put into queues along with the other 8 million sync operations per day we handled on those days. We have corrected this now so you should be seeing much better performance in this area. We have made significant performance improvements as well, so our queues of sync operations are typically empty now. Please do reach out if you have any more occurrences of this issue, but we believe the issue to be resolved.
My name is Brian Doggett I am CEO of BD Lasers INC. I would first like to state if I could leave a negative number I would. The sheer unprofessionalism of (Emily H) "customer support" rep, was at minimum embarrassing and a child-like tantrum. Emailing my company on the weekend nonstop when not receiving any response due to it being the weekend, she increased in hostility and aggression. Over a customer's $6.50 order that had already been taken care of. She demanded access to our website and provided no help whatsoever unless we connected. Turns out, the customer just didn't pay her invoice yet. Their "engineering team" had to figure this out. Emily informed us she gave OUR customer a list of recommended vendors to use instead of us since we would not let her have control to our site. We do not recommend using Synclogic for your business.