Reviews (228)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its efficient and accurate tag management across products, customers, and orders. Its automation features integrate well into existing workflows, handling complex tagging needs with ease. The interface is user-friendly, making advanced automations accessible, and the app operates reliably within store ecosystems. Customer support is praised for being responsive and providing customized solutions quickly.
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This app does exactly what it promises to do. The support team is extremely responsive. The big learning curve is understanding the language of the various functions: I wanted to tag all of my brick and mortar customers as such to direct email marketing to them that is more relevant and do the same with my online shoppers. I didn't understand how to do this from the selection of options in the app so I emailed support and had an answer in short order (the answer, btw, to use "app name" with the function "contains" and type in "point of sale" or "online"). This saved me hours of repetitive, menial work.
This app is awesome, but the team behind it are even better. We had an issue transferring tags from metafields to Shopify customer tags and they resolved it within 24 hours, incredible service!
Extremely robust app, able to easily create workflows that reduce the manual work of tagging and picks up all that is missing frim Shopify Flow (which is a lot). Their CX team is quick to respond and created flows for me without me even asking that were exactly what I was looking for.
I used this app to help me auto tag wholesale orders and customers so I could segment them in Klaviyo. The customer support was amazing and I highly recommend this app!
Really great support from the team. Communicated very clearly, understood my issue and resolved it very quickly.
Excellent app, the support is even better. Don’t hesitate to get this app, it will save you hours of time, and is well worth it!
A great solution for detailed tagging requirements and the customer service team are extremely helpful!
Amazing app but even better customer service. They patiently walked me though all my issues. Very grateful for these guys. The app changes the game!
Amazing app that is full of features. Support was able to customize the workflow EXACTLY to what I needed. Highly recommend.
Nice app, mediocre support. We asked whether we could display customer tags in storefront dashboard, got a no after waiting for almost a week and some chasing. We planned to pay someone else to do it so we tried to look at Google to see how we could express ourselves accurately so we could get an accurate pricing on this. After spending a couple of hours on Google, we discovered that what we actually need is - TAADAA!! 3 lines of codes!! Nothing custom, 100% available in Shopify's official dev documents. Copy and paste, done. Didn't expect it to be that easy as we got rejected from them. So...the app 100% does what it says, but please do not expect anything extra from the support like what other apps did.
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Update: So...the app developer get back with a thousand-word explaining their thoughts but chose not to get you a 3-line coding available in official dev document, saying that they are solo devs, have no time, but got time to write such a long, meaningless article. What we asked is a very simple and sensible feature - if we use customer tag to tag customer who is VIP, they should have ways to know and at the end it is us, spending time to improve this app! Caveat Emptor, we are going to switch for another app with better support experience.
Founder of the app here. I think this is an unfair review and let me explain why.
It is very clear from the app listing and if you try to use the app that it only offers the functionality to update the tags based on various rules.
The app doesn't do any theme changes and I'm not sure why you thought otherwise. Had you requested a custom condition to tag your orders, customers, or product e.g, the ability to tag based on the XYZ field, I'd be more than happy to add support for it in the app and have done that numerous times for other customers in the past as you see from other reviews of the app.
But your request was asking us to do theme changes for your shop that is not what the app does or advertises. I guess your expectation is incorrect primarily because most apps on the app store actually do theme edits and for them, doing small customization for your store is probably not a big deal but I'm not a theme developer and it's just unfair to ask me to edit your theme.
I didn't say no to your request because it was more than "3 lines of code" nor I said that it was not covered in Shopify official dev documentation. I said no to your request because it has nothing to do with app functionality.
I also want to point out that I'm a solo developer, building and managing the app. I do take feature requests all the time and go out of my way to build custom workflows, add support for conditions that other tagging apps don't support to make customers successful. But by "do not expect anything extra from the support", you are expecting me to do theme edits, I want to be categorically clear that this app or the support team (me) doesn't offer it.