Reviews (24)
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Even though the app in the end did not do what we need, customer support is on point. They helped immediately to remove the code from site when it was not working well with our theme.
We had been happy with the app, but since upgrading to Plus the app has stopped working. Our emails and messages continue to be ignored. We've now contacted Shopify. We hope they'll take it further with the app to get the issue resolved asap!
Hello,
Thank you for leaving your feedback.
We strive hard to make our app especially functional and user-friendly and we are sorry we’ve not been able to meet your expectations after upgrading to Shopify Plus. Our Support team was contacting you in order to solve that issue. We have reviewed our support processes and have taken steps to ensure our customers have an efficient experience and a timely response.
In case of any further help needed, please contact us again, we are glad to help.
Kind regards,
Tax Exempt Manager Customer Support
The app works as described. Easy to install, and you can modify text and styles easily with a little coding. Our prices are displayed excl VAT., where VAT is added at checkout. With the app, the VAT is not added if you provide a valid VAT-id before going to checkout. Highly recommended if this above described suits your demands.
This app means I no longer need to manually adjust invoices or refund VAT for overseas trade / wholesale buyers who are VAT-registered. It's all done automatically. And Luigi helped me incorporate their VAT numbers into our standard invoices on Order Printer Pro, he was very helpful.
Works perfect, solves a big problem and has increased our sales. We sell a lot into EU and customers can now process ex VAT without asking us to manually quote each time. Would highly recommend.
Works as expected and quick and excellent technical support.
Please keep up the good work, looking forward to the new function which can also exclude the VAT for individuals outside the EU.
No reply from customer service. After deleting the app in trial mode, we get charged now 9,99$. Absolutely no recommendation!!
Xuan Yen from the support team was very, very helpful. As soon as I had sent the email with small adjustment wishes, I already got feedback from the support team. They've been very kind and could help us out even with small design adjustments within a few minutes. Thanks a lot! I wish you could get this great support anywhere. Awesome! Thanks again.
This app fixed the problem we had with international orders. VAT number can be entered and the shoppingcard price is corrected for international clients. The support team even helped me out ajusting with the font. Thank you!
The app does what it says and the support team is really helpful. Tried other similar apps, but I would recommend the Tax Exempt Manager app.
