teelaunch: Print on Demand

I have been working with the Teelaunch app for 1 1/2 years and would recommend it and the team of customer service. For POD I primarily use Teelaunch for the Metal Wall Art and the Laser Etched Cutting Boards. My customers RAVE about these two products! I create all of my own designs that are personalized, so every sign I create is different. Whenever there is a problem with a product (damage during delivery for example), the customer service is quick to respond and almost always resolves my issues fairly. You will never find a perfect service, with perfect products that always are without flaw - because people are involved and people can make mistakes. But Teelaunch has been great to work with and I find the team there to be kind, efficient, and willing to help at every turn. I've even needed to work out a bulk order and talked directly to the owner of Teelaunch to work out the details - which went flawlessly.
There are hitches in every partnership - I wish the metal signs were packaged with more protection. But other than that, I have had a great working relationship with Teelaunch. Did I mention that I have hundreds of extremely happy customers that love the products that I get through Teelaunch? I use Teelaunch because of the unique print on demand products that I can sell through them - I recommend them for that AND because their customer service has been second to none for my business.
Oh, and I really like the interface where I upload the designs. It is easy to use and SOOOO much better than some of the other POD services (and I use 5 others for a variety of products.) Each order is synced directly from my Shopify store and in the Teelaunch app I change the design to the personalized design. I can correct the shipping address there also. It's easy to use and never a problem to change out a design. When the order is fulfilled all of the tracking info seamlessly gets sent back to my Shopify store. Works like a charm!
Highly recommend this app!

Edit: I have updated my review to a full 5 star in light of communication to fix the situation by the owner over a policy change that caught us off guard. I have been with teelaunch for over 4 years and hope to continue that relationship in the future.

Communication and customer support have almost always been top notch. With that in mind, it is my hope that in the future they make it MUCH MORE CLEAR when policy updates, removal of products, changes to pricing/shipping occur, like adding it to the newsletter. The help desk that houses a lot of information isn't even accessible from the main menu on the website. The website in general could use a face lift in the future.

It would also be great if they could expand into hats and better branding options to stay competitive in the POD field. It would also be nice to see success stories or other shops being featured in the blog that are utilizing teelaunch in there stores.

Overall, I still highly recommend partnering with them, just know that they are growing and with that comes new obstacles, so stay informed. They are thankfully still a very personal company that cares about their brand, so I hope they never lose that passion. It helps to keep us confident in who we are partnering with, no matter the size of our operation.
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Easy integration. Great service.

I am a newbie to Shopify but not a newbie to technology OR customer service. TeeLaunch has made this business actually fun and truly painless. It was really hard to believe that something could actually work so well. Some of my closet friends thought I paid hundreds of dollars on design and fulfillment. If you have questions - they really break their neck to get you answer ASAP. GREAT job team.

I couldn't be happier with the print quality and the colors. Customer service has responded to every question I've asked in a prompt manner!

Subperb app!!!!! Maybe add some baseball type T-shirts. ( A 2 tone color were the sleeve is a different color from the body)

Customer support is great. If the reps can't figure out the issue, the owner of the company will resolve the issue immediately. I frequently hear him say, "How can I make this right?", and he always makes it right.

There is a wide variety of products you can print any design on, and my customers have no complaints about quality of the products.

The app is extremely user friendly and easy to navigate. Live chat is available more frequently than not.

Production and shipping is fast and reliable. There is a great feature that only allows a certain amount of money to be taken out of the linked account, which is great for startups.

There are multiple t-shirt fulfillment apps and services, and this is by far the best I have used.

so far so good. Have not placed order yet. but app is easy to use.

So easy to use and multiple product selections

Teelaunch has been great for my business. Hundreds of orders and zero issues. Their customer service is amazing as well. I'll admit it was scary handing this portion of my business over to another company, but they handle things like I would. Absolutely zero complaints. Keep up the good work.