Reviews (643)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for its competitive pricing, extensive product range, and seamless Shopify integration. They praise the quality and variety of products, such as metal wall art and laser-etched cutting boards, which lead to positive customer feedback and repeat business. The platform is user-friendly, making product design and order management straightforward. Customer service is particularly noted for its responsiveness and effectiveness, with staff members like Kristy, Dave, and Anthony receiving specific commendations. Merchants also appreciate the app's reliability in order fulfillment and the high quality of its print products, which enhance customer satisfaction and support business growth. The commitment to continuous improvement and updates helps keep the app a preferred choice for merchants looking to expand their offerings.
Refine
-
By rating
The steel signs are junk. Received my sample product and let me just say I am glad I purchased a sample before going any further. The metal is thin and warped. I can't offer this to my customers.
Cannot sign in to the api. It stock in account creation page
Can you please message me at christopher@teelaunch.com and I'm sure we can get your API up and running for you.
I cannot use it. I don't know why. There is an info in my Shopify that the app cannot make connection. I really like some products that Teelaunch make and hope I can sell them.
Can you please email me at christopher@teelaunch.com and we will figure out how to get everything working for you.
BE CAREFUL! Exercise caution when dealing with TEELAUNCH. While they may fulfill a few orders promptly, ordering in more than a few orders poses a risk. They struggle to meet deadlines when you start submitting more than a few orders and to exacerbate the issue, they enforce a 10-day no-movement tracking policy. This means they acquire the tracking information but don't dispatch the item to the courier for an entire ten days. Unfortunately, this policy nearly compromised my business during the last Christmas season.
I HAVE ORDERS TO PLACE AND THE APP ISN'T EVEN LOADING NOW. THIS IS THE WORST POD EVER! FIX THE APP NOW!
This issue has been fixed and we apologize for the short downtime. We tried to contact you about this but your email bounced back. Please reach out if you are still having trouble.
The customer service for Teelaunch is terrible. Especially if you get Dave. This app is clunky compared to others such as printful.
ALL OF MY PRODUCTS AND ORDERS ARE NOW GONE AS A RESULT OF THEIR APP UPDATE! Worst update EVER! No warning, no information, nothing. One day everything is there, next day, GONE! Unacceptable!!
I looked into your issue and your products aren't gone, they just had trouble importing into the new version of the app. Your frustration is understandable but this is an issue we can fix if you give us another chance.
THEIR RECENT APP UPDATE DELETED ALL MY PRODUCTS! Been using them since 2016 along with a couple of other providers here on Shopify app store and all has been OK, but suddenly they did an update and all my products are gone! I have written to them and they have not helped me at all! I have moved all my orders out of their site and onto their competitors who do a much better job with customer support.
I'm sorry for the trouble you had migrating to the new version of the app. We let you down and understand why you felt the need to leave. That being said, if you ever want to give us another chance we'll work hard to regain your trust.
The following pertains to T-shirts only:
Want to do business with a POD company that often ships you shirts that are over sprayed with pre-treatment thus leaving weird stains on your shirts after you wash them? Teelaunch is for you.
Want to do business with a POD company that often prints your designs off centered? Teelaunch is for you.
Want to do business with a POD company that often prints your designs crooked? Teelaunch is for you.
Want to do business with a POD company that after 3-4 washes the print often develops lots of tiny cracks? Teelaunch is for you. Want to do business with a POD company that cares more about money than customer satisfaction? Teelaunch is for you.
Want to do business with a POD company that treats you like a number and not a valued customer? Teelaunch is for you. Want to do business with a POD company that when they run out of the pricey shirt you selected for your business decides to ship your customer a lesser priced shirt brand without so much as notifying you? Teeluanch is for you. Want to do business with a POD company that will tarnish your company's reputation? Teelaunch is for you. Krusty the CEO is not to be trusted. This company is doing shady business. Please look elsewhere when selecting a POD to do business with. I've personally dealt with Teelaunch for several years and have had enough. UPDATE: 09-26-22
Teelaunch, I see you updated your response to my review by removing your lie...only after I called you out on it via email. Way to save face. So did I send a vulgar email filled with swearing to Teelaunch? I sure did. One out of a couple dozen is not bad. Yes, I've had to reach out to Teelaunch dozens of times in the past due to bad product they sent me or my customers. I was always cordial, which in turn the Teelaunch representative rarely was. They need lessons in manners and professionalism. After so many screw-ups from Teelaunch, I just about had enough of their incompetences and went off the rails in my email to them. The fact that I did this does not and will not change much with Teelaunch. Most of the problems I have addressed with Teelaunch in the past so many years still exist. I think only one issue I addressed has been addressed. The fact is that they are inconsistent. One may or may not get quality items from Teelaunch. Their quality control department is one I would not be proud of if this were my company. Good luck to you if decide to use Teelaunch. Inspect all sample orders from them and don't assume just because they got it right once, they'll get it right every time. They don't....often.
This is one of those unfortunate situations where the issues were something that could have been sorted out but we had to make the hard decision to protect our employees and discontinue our relationship with this customer.
The emails that were sent from this customer contained a shocking amount of swearing and abusive language. Even when threatened with this negative review we decided that due to his behavior this was a customer we could no longer work with.
I am so upset about the latest transaction with Teelaunch. An item was ordered via Etsy on Nov. 17th and didn't ship until the evening of Dec.3rd. I had multiple communications with them up to that point and multiple emails with my customer who was ok with the long processing time as long as they received it by Dec. 5th. The amount of excuses as to why it took so long to produce and ship is a joke. Every email was worse than the last with their addition (it looks like 16 days before shipping but when you factor in all their employees wellness days to them it was just 11 days of processing). They refused to credit me ( I had to refund my irate customer) and then I said fine ship it to me and they went ahead and shipped to the customer anyway which was icing on the cake. I have removed all their products and warn if you are a small business that relies on your own customer service this type of business transaction can really put you in a bind. No one wants to wait for a purchase this long. OH, and if you didn't realize how long the Teelaunch processing times are (because it's not listed with the products) they will send you a blog link that you should have read to find out. SMH.