Reviews (645)

Overall rating
4.1
Counts per rating level
  • 78% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 10% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants praise this app for its exceptional customer service, including quick responses and direct owner involvement. They appreciate the high-quality print products like t-shirts and blankets, user-friendly design tools, and seamless Shopify integration that enhances order tracking and fulfillment. The app offers a wide product range, competitive pricing without a subscription fee, and fast production and shipping, leading to high customer satisfaction and recommendations for its reliability ...

Edited August 23, 2018

UPDATED and Angry: my last experience where someone ordered something on the 11th, contacted teelaunch and spoke to a dave that told me its school time so its harder to get things out. The customer ordered it on the 11th to get it in fast shipping time like every other person ordering something does. Well Dave told me on the 21st 24-48 hours. Guess what, 48 hours AND STILL not shipped. Worse ...

Vapel1fe
Canada
Over 2 years using the app
December 21, 2021

I would rate this a zero if I could. I chose them because they are US-based. Three stores with them and not one order fulfilled, not one customer service reply, nothing. They act as if it is "In Process" but three months later and nothing??? I have had to find alternatives and pay more to maintain my business integrity. Skip these guys.

Way of the Renaissance Man
United States
Over 2 years using the app
teelaunch replied January 4, 2022

Can you please email me at christopher@teelaunch.com, I am not finding you anywhere in our system. I can assure you no customer has ever waited 3 months for production and ...

May 17, 2023

Extremely poor customer service despite multiple emails. Extremely long waits for shipping. Avoid them. There are plenty other POD companies who actually take care of their customers.

GiftsByIvy
United States
About 2 years using the app
October 14, 2020

Horrible and slow customer service, all orders during covid19 took over 3 weeks, and sometimes it took 3 days to get a response on the status of an order. We tried asking for an expedited production for a planned photoshoot and they weren't helpful at all

FemTops
United States
About 2 years using the app
teelaunch replied October 26, 2020

I'm incredibly sorry for your issues, unfortunately because of COVID, Canvas Brand Tank Tops are in short supply and we tried out best to find the garment you ordered but ...

June 24, 2017

App very user friendly, easy to use, site professional. Thats about it.Then the problems began:
* no show of the first order placed on the 1st June,
* tracking number provided NOT valid,
*have an upcoming event - will NOT use this company
*conclusion - disappointed

Felminam
United Kingdom
About 2 years using the app
April 23, 2019

TERRIBLE CUSTOMER SERVICE. ALL of my sneaker orders had printing errors and DID NOT have my Logo. They refused to refund or correct and re-send to my customers.

familiar...yet different
United States
Almost 2 years using the app
May 19, 2022

Like one of the reviewers, i have been using this for a couple of years. Then they made an update and I was never notified until one of my orders never processed. I too was told I had to create a new account, only to find that my items i created were no longer in the app, but was assured when an order was placed it would sinc that product. There use to be an easy option once the product was ...

Eclectic Reflexions
United States
Almost 2 years using the app
Edited August 11, 2021

Terrible app.They've gotten so many orders wrong that I've had to refund multiple customers. I've lost WAY too much money from this. It doesn't deserve constructive criticism. It deserves to be broken down and rebuilt when the developers get their minds right. It constantly removed products without warning, and a lot of their electronics don't work and break easily. Avoid.

Normal Brandz
United States
Almost 2 years using the app
April 4, 2017

Not only is the quality bad, but the customer service is HORRIBLE. I made an order literally an hour ago by mistake and they claimed to have made it and SHIPPED IT OUT! dont use their app.

Sekirankai
Canada
Over 1 year using the app
October 26, 2020

teelaunch ERROR: Please browse for a file before clicking the upload button. OK
teelaunch ERROR: Please browse for a file before clicking the upload button. OK
teelaunch ERROR: Please browse for a file before clicking the upload button. OK

Etsy Store
United States
Over 1 year using the app
teelaunch replied October 26, 2020

I'm very sorry for the trouble you're having, can you please email me at christopher@teelaunch.com (Hi, I'm Christopher the founder) and I can help troubleshoot your issue.