Reviews (645)

Overall rating
4.1
Counts per rating level
  • 78% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 10% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants praise this app for its exceptional customer service, including quick responses and direct owner involvement. They appreciate the high-quality print products like t-shirts and blankets, user-friendly design tools, and seamless Shopify integration that enhances order tracking and fulfillment. The app offers a wide product range, competitive pricing without a subscription fee, and fast production and shipping, leading to high customer satisfaction and recommendations for its reliability ...

January 31, 2017

The very first order I had the customer had ordered a purple tshirt. When she received it the shirt had pinkish blotches all over it as if when it was died purple it wasn't fully covered in color. The stipulations the company set on returns was not doable for us, considering she was out of town when her package arrived. Canceling service and using another provider.

Blue Dot Red Sea
United States
About 1 month using the app
January 2, 2019

Teelaunche is bad app. They do not have products to fulfill but do not have notice to seller and bad support

awesomecoffeemug
Vietnam
About 1 month using the app
July 24, 2021

Please STAY AWAY from this app. Particularly if you have many SKUs; whenever you receive an order, it will require you to manually go to the app, find the order, and select MANUALLY which items belong to teelaunch and which items don't. It's an absolute waste of time. I had to refund my first order and delete the app after a week of trying to fix the app. The customer service is basically useless ...

Odin's Treasures
United Kingdom
26 days using the app
teelaunch replied July 25, 2021

I’m Christopher, founder of teelaunch. While critical feedback is heard to hear it’s the only way we can get better, so thank you for leaving this review. While developing ...

December 5, 2018

This app has been nothing but hassles for my business. As an apparel e-com store owner I would not recommend them. Their app lacks basic functionality and features, if you have to do anything it takes forever and they have an extremely slow and difficult to use "manual ordering" setup.

If you want to place a manual order, forget it. You have to create a duplicate order in shopify where it emails ...

Pacific NorthWest Lifestyle
Canada
24 days using the app
Edited December 16, 2015

100% not worth the trouble. Please save yourself the stress.

I hesitated to post this because clearly it is not a positive review, but I went through so much trouble because of teelaunch it's a social responsibility for me to review it. On the upside, before I get into any of the bad: If your account is working fine, this service is just fine. If you have any problems though, you're out of luck ...

Essentialthreads
United States
15 days using the app
July 19, 2021

I attempted to use this app to provide my customers with a better product. What I've gotten are headaches with their non-functional app and miss communication from their ingenious customer support team when I try to explain to them their app isn't adding products into my SHOPIFY store, NOT an ETSY store. I reiterated that fact and my problem in 2 different emails and they still failed to ...

PastelCutie
United States
12 days using the app
teelaunch replied July 25, 2021

I’m Christopher, the founder of teelaunch and I thank you for bringing this to my attention. Customer service is difficult for everyone. You don’t like having problems that ...

March 2, 2020

This app just sucks! The UI in the app is unbearable and i can't even look at my orders, There are plenty of other print on demand apps that are way more better than this. Would not recommend unless you want your brand to go down hill!

TheRicchMat
Australia
9 days using the app
September 7, 2015

Very disappointing service and very little support. We responded to the email introducing Teelaunch and stated we would like to use it and didn't hear from anyone for nearly a month...and they are the ones who wrote to us first! We had to follow up our own request to hear from someone.

Once we got the app installed and prepared to post products, we realized there is no product information other ...

Red Bird Coffee
United States
5 days using the app
Edited September 22, 2018

BE SURE TO REVIEW PERMISSIONS BEFORE INSTALLING

Turnaround times are 5-7 business days *from the time they enter production* which is much longer than average for same product types.

All orders are also placed on mandatory 24 hour hold before being processed, adding further delay.

TeeLaunch is requesting an extremely high level of access & authority which is completely unnecessary and unrelated ...

Domestic Platypus
United States
4 days using the app
October 9, 2015

If anyone who plans to build your brand on Shopify or on the Internet, you should definitely walk away from this one!!!

We have spent an awful load of time trying to communicate with them which they just seems to bring us around their gardens with their issues unresolved.

First, after months of researching, we finally decided to give them ago and paid for our first shopify store, they would not ...

Wbasics
Singapore
2 days using the app