Reviews (645)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants praise this app for its exceptional customer service, including quick responses and direct owner involvement. They appreciate the high-quality print products like t-shirts and blankets, user-friendly design tools, and seamless Shopify integration that enhances order tracking and fulfillment. The app offers a wide product range, competitive pricing without a subscription fee, and fast production and shipping, leading to high customer satisfaction and recommendations for its reliability and quality.
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I just started using your app and I can say it's amazing but I was wishing if you have more variety of baking product for desserts or kitchen products.
Thank you!
I absolutely love Teelaunch! They're customer service is amazing! and they truly cater to you and make sure that all your issues are resolved and that everything is the way it should be! I highly recommend them to anyone! A big thank you to Chris as well for being such a huge help every step of the way!
It's our pleasure to help our customers and make them more successful.
Great app, makes t-shirt fulfillment a breeze
Customer service is outstanding! I had a difficult technical issue that took a while to figure out and fix, but the teelaunch folks helped me all the way. They're great!
The hiccups with the database has been a hassle. But, other than that, you guys are always on point. Love you guys.
Teelaunch has been the only print on demand company that has excelled during this pandemic, customer service replies swiftly, is helpful, if a refund or replacement is required they respond promptly and professionally. Not only that but the products I sell from their company have garnished nothing but 5 star reviews from customers.
I Love it. I order all my products from here and it helps expand the services I can provide to my clients.
Chris is very much a professional, highly reactive and is working on making the refund process more clear for us users to not be left in debt and customers receiving incorrect orders. He has issued me a refund for the miscommunicated order by my customer.
Previously written:
They promote all their amazing features however when it comes to refunds, they hide everything related to it. Customers are unpredictable and they may at times request refunds for placing incorrect orders, shopify understands this and allows you to do it seamlessly however Teelaunch have no where indicated on their app of how to issue refunds until it's too late. Currently looking for another option with a seamless refund process.
I've cancelled and refunded an order from Shopify and it does not link to Teelaunch, their processes are not defined and you try to find information on refunds and it's too late. You try to seek help and it takes 24 hours for them to get back and by that time the product is already processed according to the dashboard. I've paid for an item now which was of incorrect size and now has been sent to the customer who had been refunded. I have yet to receive a refund and apparently i will not be getting one.
I really enjoy working with your company
I've been using Teelaunch for 3 years. If you're looking for a top-notch product and unparalleled customer service, look no further. Not only are the quality of their products excellent, but the customer service experience is second to none. From design to delivery, the staff is quick to respond and very helpful whenever I encounter issues. The turnaround time is fast, and the pricing is competitive. I highly recommend Teelaunch to anybody who asks me how to make a store like mine because they're the best. Add this app if they have what you want and you won't look back.