Reviews (644)

Overall rating
4.1
Counts per rating level
  • 79% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 9% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its competitive pricing, quality products, and seamless Shopify integration. They praise its diverse product range, especially blankets and metal wall art, for their high quality. The user-friendly interface facilitates easy design uploads and modifications, while automated order tracking and fulfillment streamline operations. Quick production and shipping times, coupled with responsive customer service, including direct owner involvement, further enhance merchant satisfaction and trust.

December 1, 2018

The hiccups with the database has been a hassle. But, other than that, you guys are always on point. Love you guys.

Shoppzee
United States
Over 3 years using the app
July 15, 2020

Teelaunch has been the only print on demand company that has excelled during this pandemic, customer service replies swiftly, is helpful, if a refund or replacement is required they respond promptly and professionally. Not only that but the products I sell from their company have garnished nothing but 5 star reviews from customers.

Starry Meadows
United States
Over 3 years using the app
November 14, 2018

I Love it. I order all my products from here and it helps expand the services I can provide to my clients.

OA Merch
United States
Over 3 years using the app
Edited October 27, 2016

Chris is very much a professional, highly reactive and is working on making the refund process more clear for us users to not be left in debt and customers receiving incorrect orders. He has issued me a refund for the miscommunicated order by my customer.

Previously written:

They promote all their amazing features however when it comes to refunds, they hide everything related to it. Customers are unpredictable and they may at times request refunds for placing incorrect orders, shopify understands this and allows you to do it seamlessly however Teelaunch have no where indicated on their app of how to issue refunds until it's too late. Currently looking for another option with a seamless refund process.

I've cancelled and refunded an order from Shopify and it does not link to Teelaunch, their processes are not defined and you try to find information on refunds and it's too late. You try to seek help and it takes 24 hours for them to get back and by that time the product is already processed according to the dashboard. I've paid for an item now which was of incorrect size and now has been sent to the customer who had been refunded. I have yet to receive a refund and apparently i will not be getting one.

Explicit Apparel
Australia
Over 3 years using the app
March 21, 2017

I really enjoy working with your company

Theta Saber Mounts
United States
Over 3 years using the app
January 18, 2023

I've been using Teelaunch for 3 years. If you're looking for a top-notch product and unparalleled customer service, look no further. Not only are the quality of their products excellent, but the customer service experience is second to none. From design to delivery, the staff is quick to respond and very helpful whenever I encounter issues. The turnaround time is fast, and the pricing is competitive. I highly recommend Teelaunch to anybody who asks me how to make a store like mine because they're the best. Add this app if they have what you want and you won't look back.

Gemmed Firefly
United States
About 3 years using the app
Edited August 11, 2021

I've used teelaunch on over 50 stores for over 4 years now. It's always the first app I recommend of all of the POD apps out there. It's super easy to use, straightforward interface, great product selection, prices, and print quality - and super fast and helpful customer service! Unlike many other apps, with teelaunch we don't experience stock issues or shipping delays - which is HUGE!

The CF Company Store
United States
About 3 years using the app
June 7, 2019

I have been using TeeLaunch for several months month, and they have become my main provider. The customer service is superb! They respond timely to any and all inquiries. I am very happy with the shipping time as well as quality of the products!

Sleuth Shop
United States
About 3 years using the app
September 21, 2019

We love the selection that teelaunch has, its really great and we're happy we found them. Five stars!!!

Saddleback Roadrunners
United States
About 3 years using the app
Edited September 26, 2019

Teelaunch has been an awesome POD partner. They have lots of apparel to choose from (among other great items). Most recently they've added new personalization features which are in demand right now. Customer service is quick and responsive! If you need a question answered Kristy will be there to help you along the way.

Alpha Graphic Tee
United States
About 3 years using the app