Reviews (643)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for its competitive pricing, extensive product range, and seamless Shopify integration. They praise the quality and variety of products, such as metal wall art and laser-etched cutting boards, which lead to positive customer feedback and repeat business. The platform is user-friendly, making product design and order management straightforward. Customer service is particularly noted for its responsiveness and effectiveness, with staff members like Kristy, Dave, and Anthony receiving specific commendations. Merchants also appreciate the app's reliability in order fulfillment and the high quality of its print products, which enhance customer satisfaction and support business growth. The commitment to continuous improvement and updates helps keep the app a preferred choice for merchants looking to expand their offerings.
Refine
-
By rating
an amazing app for anyone looking to make clothes
Teelaunch provides great customer service and numerous of products . Our recommended drop shipping company.
We're absolutely thrilled you've chosen us as your partner! 🌟 W're honored to join you on this exciting journey and help you flourish. Let's make some magic together!
** UPDATED** they handled my issue and got my replacement and I am happy about it now. Thank you!
I very soon will be dropping this company as well. I been selling there metal signs for almost 2 years now. Now when they mess up, they don't wanna fess up and fix it. I'm pissed now, my customer received her sign and you can clearly see there was cutting issues. Teelaunch customer service is blaming it on my design details which is a lie, because I've sold the same design 100s of times no issues, and now all of a sudden it's an issue? and they won't replace it. I'm bout done. I'm not stupid, I been selling on Etsy same products for almost 2 years and now that ya guys are lying to me, which just straight just pissed me off. So now I will be moving all my metal signs over to MY EASY MONOGRAM company to produce my signs. Ya just lost a good seller, cause I'm sick of your crap, and now that I'm being lied too. Garbage!
UPDATE...
June 7 2017... After I wrote about my REALLY frustrating experience with Teelaunch (see below)... Christopher the owner of the company contacted me via email and spoke with me about my issue with them... he was... quite honestly... greatly concerned with my poor experience and wanted to take the time to reach out to me... He didn't have to step up... but he did and I appreciate that a lot... so... I'm going to try them again.
I had originally rated my experience as a single star... I am changing that to 5 out of 5 because he made the effort to connect with me.
I have to get into the nuts and bolts of the app and figure it out... but I'm hoping round two goes better!
ORIGINAL REVIEW... June 5 2017...
This review is strictly about Teelaunch's customer service...
I added their app today to my Shopify store... but because I am from Canada their app wouldn't let me add my correct 2 letter province acronym when entering my credit card billing information... they only allow US credit card billing addresses... Dave... the customer service guy I was dealing with was quick to respond but WOW... was NOT helpful WHATSOEVER. Many of his responses were one line at best and contradictory to his other messages... BRUTAL! I have NEVER dealt with a customer service agent who did less and cared less than he did... EVER!!!
I solved the problem myself by deleting their app... If I am having this much trouble with customer service... I don't think doing business with them will be any better.
Good riddance!
Working with this app was great. Very easy to create items and they give you a template to work with! I would recommend this absolutely!
Easy to create and load, love so far! I have added the 32 oz tumbler with multiple colors and it looks great on my website.
We want to thank you for allowing us to be a part of your store and excited to see the products we can create together.
Great customer service. When I first started playing around with it, I had a bit of trouble with image placement and size. The owner was very quick to reach out to me via email and was more then happy to begin helping me with my questions.