RT: Terms and Conditions Box
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The T&C app allows customers to bypass acceptance of sites T&C before checkout. Opened ticket and never received a resoultion or response. Beaware. Removing app today.
The primary purpose of this app is to advertise all of their other apps. The makes the app unpleasant and confusing to use. We would appreciate if shopify will not allow this behavior. Otherwise, if all vendors adopted this approach, the shopify system would significantly degrade
Reported a signficant glitch but never saw any progress from Support. Context: this app was causing a duplication error anytime a customer tried to change the quantity of an item with a variant from the Cart page. Shopify Tech Support independently verified that the error originated with this app. We provided a screen record and all the Admin access requested, but their Support team never moved the ball forward.
Hi,
First of all, I'm sorry for this inconvenience!
Regarding your problem, please help me submit a ticket to https://haloroar.ticksy.com/submit/#100020625, our support team will help you to check the issue :)
Thank you so much!
Completely stops your shop checkouts. Beware, this app will cost much more due to broken check outs!
Hi,
First of all, I'm sorry for this inconvenience!
Regarding your problem, please help me submit a ticket to https://haloroar.ticksy.com/submit/#100020625, our support team will be glad to help you. I insure with you the fast response, no waiting queue when working with our ticket system.
Thank you so much!
A bit flaky!
Supposedly does what I need, just the basics, but is clunky and fails.
Customers would check the box but still could not checkout.
Slow support response.
***UPDATE*** And despite the review, they still have not contacted me to help!! Down another star.
And they try and blame someone else too, typical obnoxious tech company "It's not our fault" being their first cry!
***UPDATE 2*** So after 16 hours no response to the support request, but is more than happy to deny responsibility on the reviews straight away.
Your product had failed, we needed it to work or we had to remove it. We uninstalled it so customers could checkout, but considering it is your code that is failing and your code that is still stopping the checkout working and no other app has changed or been installed since we installed your app means it IS your issue. If we do not get support immediately, we will take it further.
Hello,
I think you have misunderstood. I have checked your store, you uninstalled our app. But, when I clicked on the checkout button, there still has the "You must agree with the terms and conditions of sales to check out." message.
I think this problem caused by other apps/ theme features.
Hope this helps!
*****UPDATE*****
Hello,
Again, we would like to reiterate that we don't have any personal feelings in this, no emotion-based at all. Our answer is what really happened in your store, technically.
First, it's so obvious that you uninstalled the app, and if your issue is still here, how could it be from the app? All the app's scripts are externally loaded and when you uninstall, they are all removed completely.
Second, is it worth the 2* rating, just for only 2 hours waiting for support for a free app like this? And now 1* rating just for explaining the cause??? Please keep in mind that supporting does not mean we have to fix all the irrelevant issues.
Again, we could say for sure that this problem caused by other apps/ theme features.
Thank you.
***** UPDATE 2 *****
Hi there,
Kindly let me take a deep dive, according to what I've discovered, again.
When installing the Terms and Conditions Checkbox (TCC) app, by using the API of Shopify, only one javascript file "legal.v3.min.js" is added into the store but no other changes. All of the processors of TCC are in here. And when uninstalling the TCC, this file is also removed. That being said, if there was a scenario in which the TCC is buggy or incompatible, uninstalling would have also removed it completely, just like it has never existed in the store.
After checking the store, a noticeable code block was found at the very bottom of the "Assets > theme.js" file, where I 100% believe that the issue comes. Please check the screenshot https://www.screencast.com/t/nhOla6iLPzS
I would like to emphasize that this code block is in theme.js, which originally belongs to the template itself, and the TCC has never touched this. Rather, our TCC app cannot touch this. If you say that this code has just appeared recently, or something like this, it must come from another source, like an authorization human manipulating or other apps... My team has never been given admin or staff access into the store, so this cannot be us.
If you want to test my arguments above, you can try to delete the code block in your theme.js file, save it. After that, install our TCC app again, then reload the theme.js file again to see if the code block is added, or if the js file is changed. If you see the changes, that means the TCC touches your theme.js, and I was WRONG! But I can say for sure this never happens.
Otherwise, if I was NOT WRONG, you have to find the source (some app or some human... I have no idea) that altered your source code and have the issue fixed. You have to do it yourself because my team didn't cause it. In case you get any clue proving that the TCC made it, personally I will apologize and take down my TCC app immediately. I am writing this as a team experiencing with Shopify for almost 10 years.
And if you were WRONG, you owe me apologies.
Thank you.
I have the 'Checkbox is optional' option disabled and I'm still able to advance to checkout without checking the checkbox, I made a ticket a no one answers
Hello,
I have checked the app on your store. Because you're using the app name "Sticky Add To Cart BOOSTER PRO", this app has some javascript events to override our app's events. So, our app does not detect when customers click the checkout button.
Although I don't want to say this, but I think you can try to find another similar application to see whether it is working for you.
Again, I'm very sorry about this situation and I am begging for your understanding.
nul
Errors not saving
It just does not work. No checkbox anywhere.
No me funciona
