TikTok

Easy and straight forward. I like that it’s all built in. Also, through TikTok you need to gain followers first but doing it through Shopify your able to setup shop right away.

A great way to sync from your TikTok Shop to your Shopify Store and vice versa. Especially handy if some products can not be synced to your TikTok shop due to publishing restrictions, this overcomes that, simply sync those products to Shopify then transfer them over to TikTok shop.

Terrible. put in ticket and followed process, product categories will not work, templates will not work and their only answer (they've told me multiple times to do and then decided they wanted me to submit screen recordings of me doing it because they didn't believe me and then closed the ticket without resolution) was to clear the cache and use an incognito browser. Absolute Garbage.

Customizing the dataset for TikTok and meeting its specific requirements is still a challenging process, but it's come a long way compared to previous years. I've seen meaningful improvements in the platform, and overall, I feel optimistic about how we've set up PlayMakar products on TikTok Shop.

The integration between TikTok and Shopify was very easy to navigate and with just a little search I was able to better understand the data sharing options and possible impacts to my customer's data.

You work long and hard to establish a presence, and as soon as you start to earn some orders they will give you meaningless violations and hold your funds for 365 days!

All my orders have been shipped and delivered without a single issue. Now after months of selling, they ask for intrusive personal information even when they have already verified the business and have all the business certifications and tax documents. If there was ever an issue, why would you let me start to sell in the first place?

They have ZERO customer service and support. I will close the TikTok Shop and uninstall the app.

It is fairly easy to set up, but is time consuming.

I did have to Google a few things, and then proceed. The only drawback is that when you reach out for help through the assistant, all you get is a AI Chatbot and it is very hard to reach a real person.

I have been going back and forth with support over issues with a error message whenever I try to manage anything on the site. Absolutely ZERO help has been given to correct this issue. Its beyond frustrating especially when it took me forever to be approved for a tiktok shop. They need to do better. Very unsatisfied.

Zero customer support. They have a chat box that remains unanswered. Their shop mangement page has an error. It shows to refresh or content customer support. Customer support does not respond. Tiktok orders transfer into Shopify with astericks so we cannot see the full address.

I would not recommend any company to use this app. We processed hundreds of orders and tiktok cancelled and refunded orders AFTER shipping labels were created and shipped. So customers received product for free at that point. We were completely unaware this was happening because shopify doesn't notify you that tiktok cancelled the order. We are devastated that Shopify is allowing this app to even be used in their system. Shopify claims its not their issue. Tiktok doesn't even offer a callback option, only AI generated responses.
We are a multimillion company that trusted this app to integrate seamlessly within shopify. There is zero excuse for them to not have to notify you within the shopify platform of any changes or discrepancies about an order.
On top of that the amount of fees tiktok charges and the amount of discounts and free shipping they offer customers just doesn't make sense.
DO NOT USE THIS APP. YOU WILL RECEIVE ORDERS, BUT IT WILL NOT TRANSLATE TO INCOME.