Reviews (26,607)

Overall rating
4.8
Counts per rating level
  • 87% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the straightforward setup and user-friendly interface, enhancing the user experience. They commend the improved integration for efficient item mapping and syncing between platforms. The online chat support is highlighted as helpful, and merchants are optimistic about increased product visibility and sales on the platform. The app is valued for its potential to boost online presence and business performance.

March 10, 2024

I do not like that I cannot log in on my computer. As a business operator, it requires tons of workarounds and reduces the time for actual productivity - like creating shoppable videos.

PetzPaws
United States
11 minutes using the app
April 2, 2024

Will not connect our accounts; completely unusable

Lotto Sport
United States
8 minutes using the app
February 3, 2024

Schei?e. Nimmt das Geld gerne,aber vermarktet nicht richtig

trendyworldshopping
Germany
11 months using the app
April 30, 2024

Keine gescheite Übersicht um eine Kampagne zu beenden, oder mit anderen Worten. Um eine Kampagne den Tages Abo zu Kündigen.
Mein Geld wir mir ohne Pause abgezogen durch PayPal. Obwohl ich dieses Abo nur für eine gewisse Zeit Pausieren wollte. Doch man finden nichts direkt. Ich bin mächtig empört davon. Und erwarte das dass zusätzliche Abo gelöscht wird und meine Summen wieder zurück gesendet werden.

widerangemarketplace.com
Germany
16 days using the app
Edited December 11, 2023

me cobran la campaña pero no la hacen

alexpress
Spain
11 days using the app
April 3, 2024

Nullement nul, il prélèvent des frais sans trafic.

Tsoulou
Canada
24 days using the app
Edited November 19, 2020

SO THE AD WAS REJECTED! Here is the reason why: "E-commerce ads must display valid information on the landing pages. The information required by local law includes, but is not limited to the advertiser's contact details, company name, company address, business license, local currency price display, terms & conditions, shipping info, privacy policy, returns policy, and refund policy. " SOO IF YOU SCROLL DOWN TO THE LANDING PAGE the links to all that they are asking for EXIST...so what did I do... I went and clicked their HELP area to find a CONTACT US for TIkTOK...DOES NOT EXIST on their help page.

lexinoelbeauty.com
United States
Over 3 years using the app
TikTok Inc. replied February 2, 2021

Thank you for your submitting your review. We are so sorry about the inconvenience. Please email us at merchant-support@bytedance.com and we'll see how we can help. Hope to talk to you soon!

November 16, 2023

sync does nork. most of the products are not approved to sell in the Shop because of reasons that do not apply. for instance states a product does not have country of origin listed in Shopify- but it definitely does. Each product disapproved has its own incorrect issues and in total there are a multitude of incorrect reasons for disapprovals AND CANNOT EDIT ISSUES IN THR SHOPIFY APP. there is not a clear path to fix items that do not sync in the TikTok Shop either. Of course, if I wanted to place a ADVERTISING though, in Marketplace all products are perfectly in sync, approved and there are not issues. Have spent way too much time on this already.

Mettalusso
United States
About 3 years using the app
February 15, 2024

très mal expliqué beaucoup de paiements successifs injustifiés aucune visibilité des campagnes

Yasmeen Luxe
France
About 1 month using the app
Edited October 5, 2022

** Updated*** Made another attempt over a year later - still a terrible experience. . Got my money back, but this is just a bad company (original)
I was hesitant to do this and I should have gone with my instincts. I created an account linked to my store and put money on my account. Shortly after the store was suspended (Sock Panda) and no reason has been given, They keep saying they will keep the money too. We will see about that! However - beware of disgusting behavior by sleezy interests. Made another attempt over a year later - still a terrible experience. . Got my money back, but this is just a bad company

Sock Panda
United States
Over 2 years using the app