Reviews (26,523)

Overall rating
4.8
Counts per rating level
  • 87% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the straightforward setup and user-friendly interface, enhancing the user experience. They commend the improved integration for efficient item mapping and syncing between platforms. The online chat support is highlighted as helpful, and merchants are optimistic about increased product visibility and sales on the platform. The app is valued for its potential to boost online presence and business performance.

September 26, 2024

Very Very difficult to get approved, took me many tries but I am persistent hoping all I went through will be performing well

Curves In Style
United States
6 months using the app
October 1, 2024

The app is great! Setting up for selling was somewhat tedious. Make sure you have all your documents ready before completing the application.

Duvall Curiosities LLC
United States
4 months using the app
July 27, 2024

TikTok Shop is relatively easy to set up, but it's also very involved. i see they try to make things "simple" and thank god they put the banners on the dashboard to alert you as a seller that you've got to take care of something but honestly, it's so much to handle - setting it up and keeping it running. I am hoping to take some dedicated time to go through some of the How To videos and that that will clear things up. It would be helpful if as a seller/creator, we understood more about how the system will promote us, as it seems there are so many OPINIONS only, and not actual info coming from TiktTok. Everyone's just guessing and posting their guesses. That seems counterintuitive. Also, I want to mention that online chat support has been amazing in most cases. SOmetimes the forum or FAQs just can't answer a question quickly and when you have a customer issue, or you are trying to avoid issues or a violation by finding out the right thing to do, they've been extremely helpful, and most times, easy to understand (doesn't seem to be a language barrier as with other platforms).

Succulent Favors & Plant Gifts by Sorella Minchella
United States
About 1 year using the app
October 1, 2024

it was easy to set up. but I kept running into errors for a few months. It wasn't loading my products to tiktok or allowing them to be sold.

Empressive Appeal
United States
About 1 year using the app
October 29, 2024

I think it was easy and straight forward, no major issues

Bly's Journey
United States
About 1 year using the app
September 5, 2024

was good experience so far but was a little bit confusing of creating 3 emails, business, Business center, main account! I will try to manage when I get familiar.

Thanks
Alaa

LaVida
United Kingdom
25 days using the app
September 24, 2024

Its fine once you get in but I had problems loading documents from my phone because the whole screen was not displaying. It would also be nice to have step by step more obvious

Sew Colorful
United States
26 days using the app
November 1, 2024

Good integration with Shopify

Mama Bamboo
United Kingdom
Over 3 years using the app
August 19, 2024

I truly enjoy TikTok. Attempting to integrate to social media isn't easy. Learning daily! Thanks guys for your smooth interface.

BeShop
United States
9 months using the app
July 31, 2024

This process has been a very difficult at first. Not having anyone to talk to when you have issues is a problem. But, all in all when you get past all the documents and extra you will finally get some resolution. I'm just excited to get past all the admin and get to selling!

S.O.N.G.S
United States
11 months using the app