Reviews (26,607)

Overall rating
4.8
Counts per rating level
  • 87% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the straightforward setup and user-friendly interface, enhancing the user experience. They commend the improved integration for efficient item mapping and syncing between platforms. The online chat support is highlighted as helpful, and merchants are optimistic about increased product visibility and sales on the platform. The app is valued for its potential to boost online presence and business performance.

May 6, 2021

Compared to facebook ads, the targeting was poor and the CPA was about 8 times higher. Also, I attended a seminar on TikTok and started advertising 8 days later because of the campaign. However, the campaign was not applied, so I inquired about it and the answer was that the campaign ended the day before I started the ad. Since there is no deadline on the materials, it is almost a scam.

M1インソール公式サイト
Japan
About 1 month using the app
TikTok Inc. replied May 18, 2021

We appreciate your review and are very sorry to hear about your experience. We'd like to try to help if we can. Please email us at merchant-support@bytedance.com and we can go from there. Hope to talk to you soon.

October 6, 2023

every step of the way was a nightmare. had to reverify my phone number EVERY SINGLE TIME i entered any information. Entered my name?=phone# verify, enter my birthday?=phone# verify, ENTER MY PHONE NUMBER??=PHONE# VERIFY DENIED!!!!! TOO MANY ATTEMPTS??????? If you seen any sort of testimonial to the ease of using tiktok and shopify together, they lied!!

Efroc Stud.IO
Canada
About 1 month using the app
October 12, 2023

Very bad experience because of error.

break-edge
United States
About 1 month using the app
July 11, 2023

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HypeHubz
Greece
About 1 month using the app
August 5, 2023

Tiktok is an amazing app with lots of fun and discoveries so i intend to get to enjoy its amenities

Arua life store
United Kingdom
About 1 month using the app
October 5, 2022

Shocking introduction to TikTok with this App. Decided to go ahead and setup the App following the offer of $200 credit. 1/ We haven't received any credit and 'support' seem like they've followed the FB support training manual and just repeat the same/wrong thing over and over again. 2/ Of just 3 products setup one is showing in the App as "rejected" for TikTok marketing with no reason whatsoever, yet an advert we setup is running. ZERO support and ZERO help so cant see us using this app or TikTok much longer.

StreamZ (UK)
United Kingdom
About 1 month using the app
TikTok Inc. replied October 11, 2022

Apologies for your poor experience! We're investigating the credit concern and will reach out to you directly via email. Thank you.

June 18, 2021

Just deleting , This is not for small business owners like us , Horrible customer service . better not to waste time on this

Giftaddons
United Kingdom
29 days using the app
TikTok Inc. replied June 21, 2021

We appreciate your review, and we're sorry to hear about your experience. We value our small business clients, and we'd like to try to help if we can. Please reach out through our contact form here and our team will reach out to assist you: https://www.tiktok.com/business/en-US/contact

Edited April 5, 2022

FINGER WEG!! Reinste Abzocke. Jetzt musste ich tiktok extra nochmal installieren um eine rezension zu schreiben. Hatte sie schon deinstalliert....aber naja...
Erst eine Kaution bezahlt von 10€...gut kann man mal machen..hab ich auch wieder bekommen..wäre ja auch kein problem gewesen...aber dann...hatte in 2 Tagen als ich meine werbung geschaltet hatte, 42 Besucher.. gestern haben die schon 2 mal geld von meinem Konto abgebucht und heute!?!!... 3 mal haben die ernsthaft 3,57 von meinem Konto abgebucht und 1 mal noch 11,57....alles an einem tag wohlgemerkt...wie gesagt: 42 Klicks auf meiner Seite....so nachdem ich das nun losgeworden bin und hoffentlich den einen oder anderen warnen konnte, schnell wieder deinstallieren, weil man nur eine rezension schreiben darf, wenn man tiktok direkt installiert hat und in den letzten 45 tagen deinstalliert hat....also: FINGER WEG!!!!!!!!

JaMa-mode
Germany
27 days using the app
March 9, 2023

"Unknown error" appears repeatedly when creating an advertisement, the reason for the error cannot be found, the recharged money cannot be returned.
No one to help me, can't find customer service. If I could give 0 star, I would give 0 star.

SEOBEAN®
United States
25 days using the app
Edited September 19, 2023

they charged $50 dollars three times with out informing me and with out giving me a service and no costumer support to help

CaseCity
United States
24 days using the app