Reviews (25,976)

Overall rating
4.8
Counts per rating level
  • 87% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy setup and user-friendly interface, suitable for all levels of technical skills. Its integration with Shopify, including improved item mapping and notifications, has been positively reviewed. The responsive online chat support is also noted for efficiently resolving issues. Merchants have experienced increased visibility and sales due to the app's access to a large audience, making it a valuable tool for expanding online presence.

July 11, 2023

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HypeHubz
Greece
About 1 month using the app
August 5, 2023

Tiktok is an amazing app with lots of fun and discoveries so i intend to get to enjoy its amenities

Arua life store
United Kingdom
About 1 month using the app
October 5, 2022

Shocking introduction to TikTok with this App. Decided to go ahead and setup the App following the offer of $200 credit. 1/ We haven't received any credit and 'support' seem like they've followed the FB support training manual and just repeat the same/wrong thing over and over again. 2/ Of just 3 products setup one is showing in the App as "rejected" for TikTok marketing with no reason whatsoever, yet an advert we setup is running. ZERO support and ZERO help so cant see us using this app or TikTok much longer.

StreamZ (UK)
United Kingdom
About 1 month using the app
TikTok Inc. replied October 11, 2022

Apologies for your poor experience! We're investigating the credit concern and will reach out to you directly via email. Thank you.

June 18, 2021

Just deleting , This is not for small business owners like us , Horrible customer service . better not to waste time on this

Giftaddons
United Kingdom
29 days using the app
TikTok Inc. replied June 21, 2021

We appreciate your review, and we're sorry to hear about your experience. We value our small business clients, and we'd like to try to help if we can. Please reach out through our contact form here and our team will reach out to assist you: https://www.tiktok.com/business/en-US/contact

Edited April 5, 2022

FINGER WEG!! Reinste Abzocke. Jetzt musste ich tiktok extra nochmal installieren um eine rezension zu schreiben. Hatte sie schon deinstalliert....aber naja...
Erst eine Kaution bezahlt von 10€...gut kann man mal machen..hab ich auch wieder bekommen..wäre ja auch kein problem gewesen...aber dann...hatte in 2 Tagen als ich meine werbung geschaltet hatte, 42 Besucher.. gestern haben die schon 2 mal geld von meinem Konto abgebucht und heute!?!!... 3 mal haben die ernsthaft 3,57 von meinem Konto abgebucht und 1 mal noch 11,57....alles an einem tag wohlgemerkt...wie gesagt: 42 Klicks auf meiner Seite....so nachdem ich das nun losgeworden bin und hoffentlich den einen oder anderen warnen konnte, schnell wieder deinstallieren, weil man nur eine rezension schreiben darf, wenn man tiktok direkt installiert hat und in den letzten 45 tagen deinstalliert hat....also: FINGER WEG!!!!!!!!

JaMa-mode
Germany
27 days using the app
March 9, 2023

"Unknown error" appears repeatedly when creating an advertisement, the reason for the error cannot be found, the recharged money cannot be returned.
No one to help me, can't find customer service. If I could give 0 star, I would give 0 star.

SEOBEAN®
United States
25 days using the app
Edited September 19, 2023

they charged $50 dollars three times with out informing me and with out giving me a service and no costumer support to help

CaseCity
United States
24 days using the app
September 29, 2023

App has been giving me the blues, I have been trying to syn for 3 days and I’m getting no help from customer service.

B Michelle Co
United States
22 days using the app
April 29, 2023

yayyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyy yyyyyyyyyyyyyyyyyyyyyyyyyyyy

FightDoge
United Kingdom
22 days using the app
August 7, 2023

My experience is still happening, I have not exactly determined it yet because I have not seen any difference in my sales.

Pioneer Fitness
United States
17 days using the app