Reviews (26,573)

Overall rating
4.8
Counts per rating level
  • 87% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the straightforward setup and user-friendly interface, enhancing the user experience. They commend the improved integration for efficient item mapping and syncing between platforms. The online chat support is highlighted as helpful, and merchants are optimistic about increased product visibility and sales on the platform. The app is valued for its potential to boost online presence and business performance.

March 23, 2021

Think before you install this app if you are a business but not yet registered for VAT. The app demands that you have a VAT registration number (I'm in the UK). If you don't have one, you're in a loop. Why not try the HELP section. Nope, they get back to you fairly quickly, but robotically just say "all EU and UK businesses must add their VAT number"....DESPITE telling them that my business did not have one and it is non compulsory for UK businesses under £86K turnover or there about...the help was utterly useless and to be frank, not fit for purpose. Now the app is in Limbo...meaning it's not totally installed due to no VAT number but I can't actually delete it from my Shopify store without going into the code...brilliant, just what I needed. Now I can waste more of my time delving into the guts of the Shopify code. I've always thought Tik Tok was probably nonsense, my experience with the company confirms that they are just that ...nonsense.

GMI - Guitar and Music Institute Online Shop
United Kingdom
About 15 hours using the app
TikTok Inc. replied June 21, 2021

Hi GMI team — we're so sorry for the frustration around this VAT issue. We've recently updated our VAT requirements, so if you'd like to give TikTok another try, you should now be able to bypass this step to create your TikTok Ads Manager account. If you have any questions getting started, please reach out through our contact form and our team will get in touch to assist: https://www.tiktok.com/business/en-US/contact

June 2, 2022

it wont let me log into any of my tiktok accounts. it keeps saying it cannot fins my accounts. Please help

Indy Love
Australia
25 minutes using the app
TikTok Inc. replied August 1, 2022

We're sorry to hear you run into login issues with your account — at this time, we were experiencing a technical issue that is now addressed. If you need support getting started on TikTok, please reach out to our team here:
https://bit.ly/3QdGQo0

November 3, 2021

I tried to log on and it just keeps saying account doesn't exist. I logged in and out on my phone to confirm I'm set up as a business but it's just not working.

VincaUSA
United States
14 minutes using the app
TikTok Inc. replied November 18, 2021

Hi there — we're sorry to hear you're having trouble accessing your account! Please submit a support ticket with our team here so we can help: https://ads.tiktok.com/i18n/feedback

December 9, 2022

Does not have automatic payment. I am afraid that my funds will be stolen. Please turn on automatic payment.

Professional Hair Styler
Canada
8 minutes using the app
TikTok Inc. replied December 12, 2022

Thank you for your feedback, and we're sorry to hear about any issues you're running into! Our TikTok App on Shopify does support automatic payments. You can link a credit card and then pay after the ads are delivered.

We'd be happy to help you with this - please reach out to our team here! https://bit.ly/3CpunpO

September 4, 2024

Petite & Sassy Designs
United States
About 1 year using the app
November 2, 2024

TrueWorth
United Arab Emirates
7 days using the app
October 10, 2024

Prada Mart
United Kingdom
6 days using the app
August 21, 2024

Hydro Floss
United States
About 1 month using the app
September 30, 2024

My Store
United States
About 2 hours using the app
June 26, 2024

TRIBE ORGANICS
United States
6 months using the app