Reviews (28,804)

Overall rating
4.8
Counts per rating level
  • 87% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the app for its easy setup and user-friendly interface, suitable for varying technical skills. The support, especially via online chat, is effective in quickly resolving issues. Merchants are optimistic about the app's potential to boost business growth by increasing exposure and sales on the platform, enhancing online business operations through a seamless and supportive experience.

August 24, 2024

Tik tok has made it such a hard platform to use. This is the third time that they’ve closed my store and I finally was invited to TikTok shop and had my Shopify my products ready to sync over and out of the blue. I woke up one morning and my shop was closed would not let me appeal it it said it was closed andFebruary this is August and for the last few months I’ve been selling on my business page ...

Sunshine & Daisies Customs Co.
United States
About 1 year using the app
September 18, 2024

No support at all, in fact the whole TikTok app is shocking as it is. Can only speak with a robot that does nothing. We have over 5,000 products and this didn't sync stock count and other features. All it did was import a title with images but not the rest, so all items unavailable anyway. It's a waste of time as this may need to be all added manually. Won't be wasting more time with this ...

Cora Wear
United Kingdom
30 days using the app
November 17, 2024

thank you

My Store
United States
About 1 month using the app
February 18, 2025

its not working at all many glitches and i am super fustrated

Rcollc
United States
19 minutes using the app
September 4, 2024

Don't sell here. If you resell any authorized products, they will disable your store, allow no appeals, and keep your money for 90 days.

Flash Records
United States
10 months using the app
August 29, 2024

Products not syncing to Tiktok seller, we reinstalls their app 3 times.
Endless talks to their TikTok support didn't help, I'm starting to think that TikTok are using bots for support

Lollygag.co
United States
About 2 years using the app
August 25, 2024

Be very careful of violating any Tiktok policies. They will shut your shop and withhold all the funds that they owe you regardless of whether you are in the right. Their Appeals process is unfair.

L & M Kee, LLC
United States
Over 3 years using the app
January 23, 2025

Extrem Schlecht, unübersichtlich, nicht transparent. Ausser komische Rechnungen schicken, können die gar nichts

AdvanceLife Tech
Germany
5 months using the app
September 26, 2024

Integration was a constant pain. When we imported our products 80% failed verification with no explanation and would not verify after multiple amendments. Raised a support ticket for help, got nowhere and they market the ticket as resolved despite not addressing the issue.

The core issue appears to be over the name of our products, which are factually accurate and design-inspired names, yet they ...

Flint Clothing
United Kingdom
1 day using the app
Edited October 28, 2024

Given how anyone I talk to about this app agrees that its an absolute nightmare, Im *shocked* that this app somehow has one of the highest ratings (4.8) on the shopify app platform. Just. HOW. We've had *SOOOOOO* many problems. I do not understand.

UPDATE: Finally, somehow, got it stop rejecting our documents. Running a shop has been a nightmare as well, with random AI false flagging out items ...

Viridian Dice
United States
3 months using the app