Reviews (28,804)

Overall rating
4.8
Counts per rating level
  • 87% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the app for its easy setup and user-friendly interface, suitable for varying technical skills. The support, especially via online chat, is effective in quickly resolving issues. Merchants are optimistic about the app's potential to boost business growth by increasing exposure and sales on the platform, enhancing online business operations through a seamless and supportive experience.

September 1, 2024

Ads were not approved and they continue to take money out of my bank account so whenever you try contacting them there is no response but rather blatant disregard for someone's hard earned money.

The Roman Store
United States
About 2 months using the app
August 5, 2024

This has been one of the most exhausting experiences in my life. Opening or trying to open a Tiktok shop was pure hell.
no one at TikTok will help you, try to open a ticket and the system, asks you over and over to verify yourself even though you already have.

Finally get to email with someone from support and they can't or won't answer a question.

Products, all of my products are both active ...

S&PArts4U
United States
3 months using the app
June 17, 2024

I was invited to create a shop through Shopify. I was so excited to open this new sales channel, but I soon became so disappointed. I connected everything through my Shopify account but didn't realize that TikTok required additional information, even though Shopify already had ALL that information. They permanently closed my account. After trying to chat for help to see if anything could change ...

Love Marlow
United States
About 1 year using the app
July 18, 2024

We've been in business for over 22 years and probably have about 20 apps in our Shopify store. We advertise on every medium possible. We've never experienced so much difficulty or lack of support as we have with this application and regardless of what information we supply to their "support" team, we get no resolve. They want social security numbers, Tax IDs, all locations, all application ...

Flyclothing LLC
United States
Over 2 years using the app
August 3, 2024

Really really bad, took too long, no help, repeat typing over and over again and doing again here. No help, bad for a small business....too much work and waste of tie for what it is worth sadly

Dana Cooper Bermuda
United States
Over 1 year using the app
September 5, 2024

Once a product is linked you cannot unlink it.

Rubbish

Sinking Birdies
United Kingdom
5 months using the app
October 21, 2024

muito bom gosto muito é muito top 15000 lix tá então gosto muito é muito top é coisa pra caramba né por mês cidade bastante

bazapromova.com
Brazil
23 days using the app
Edited September 18, 2024

i would leave this app a negative 5 stars if I could, this app has major issues that need to be worked out, and when you try to reach out to TikTok they will try to throw you onto Shopify, it might be just me having bad luck with the app but it wouldn't categorize anything, wont auto map anything, then you will have to go back and fix everything if you made a mistake, then you have to optimize ...

The Diva Goddess
United States
3 months using the app
November 30, 2024

very nice

Smile Store
Saudi Arabia
About 10 hours using the app
August 30, 2024

A complete disaster—after connecting a shop, it can’t be disconnected, and there’s constantly an “rpc call error]}” message. Support can’t do anything other than suggest using incognito mode. My God, what a nightmare in the 21st century.

Ranok Inc
United States
4 months using the app