TikTok

App is giving mixed messages and results ....

I keep receiving emails telling me that my shop has been approved to sell apparel and I need to download the tik tok app in my shopify store to upload my catalog.

I tried to do so in order to upload my catalog and received the message that my application was actually rejected

but yet I was approved to purchase $70 a day advertising ( in a rejected shop) ?!?!?!

Also, how do you reject a shop that has been in business over 20 years with my business license, EIN number and reseller certification all submitted ?!?!

Very confusing and frustrating !!

worst sales channel i ever tried so far. useless and please be careful sharing your data with them. they will drive your store to hell. scripts will make your site super slow. try elsewhere for better service

I connected this tiktok for my shop on shopify. Using correct email and phone number. When you log into tiktok account on the desktop with your correct email and phone number your shop doesn't exist and you have to start over with the registration. I notice that my shopify connection changes with tiktok sending data to another area. I notice that my logo changed on tiktok shopify and I get numerous account information to change. Yes, I have 2fa and all the security mumbo jumbo. Tiktok will sell your information send data that doesn't related to any of your items this is data theft. Watch out when deploying any kind of tiktok shop business to your shopify. Its not worth it. My thoughts when it was easy to do on shopify and sync i thought wow this is too good to be true and sure enough it is. All my products are originated and made in the usa now i see duplicates of similar products of mine on tiktok for less. I did a test to see where my traffic went, sure enough my shop has been re routed to another site. so I was losing out sales while the other site was gaining my traffic through this app. do not install this.

App is worthless. Nothing sinks properly This is only created for them to get ad money from you not to list products for sale.

super

I have been struggling to setup my Tik Tok shop but after providing all my Business info and when I submitted my form getting message info incorrect while all info are correct and checked my details multiple times are correct, I then contact support team and they are asking for screen shop to resolve the issue and without screen shop they can not help, I am not able to provide as there is no options available and my issue was not solved, company policy is very bad as agent told me this is a company policy to get screen shop

Appalling. Am being charged for ads that aren't running and when I try to access support - have tried repeatedly - I'm told I don't have access and need to verify my account.

My account was already verified, which is how I was able to pay TikTok money.

Continue to be locked out of account, and when I email the address below, I'm told to raise a ticket with support - WHICH I CAN'T AS I'M LOCKED OUT!!!

Can someone PLEASE get in touch and assist me.

Horrid!!!!!!! I had an account on shopify but i tried connecting through mobile tiktok account and realized i made two instead of one. I Couldn't unlink or delete the second account. So i placed my husband phone number and finally unlinked second seller from tiktok. Now i cant link my tiktok to my first seller because the second account still doing verification and when verification fails, since another account exists, it still does not allow me to connect because of it. NO OPTION TO STOP OR DELETE VERIFICATION< NO OPTION TO DELETE ACCOUNT UNLESS YOU HAVE VERIFIED COMPANY INFO>WON"T CONNECT TO ANOTHER SELLER ACCOUNT DESPITE BEING DISCONNECTED FROM ANOTHER. in all to say, IF YOU ACCIDENTALLY MAKE ANOTHER ACCOUNT YOURE SCREWED AND HAVE TO THROW THE WHOLE TIKTOK AWAY!!!!!

Difficult to sign up with TikTok Shop as a business as one requirement is a passport. The Chat with us feature is worthless as one just gets the run around and no solid answers. Started a ticket but then email received saying they did not understand what I needed and yet I was very clear with photo and description so just a waste of time trying to get this to work. Also saw limit of $40 shipping cost I could charge and I want to know what shipping company would ship a 49 lb. box 19"w x 19L x 13"h, $800 value, Adult Signature required at time of delivery for $40 from MN to LA If there is a shipping company who could do it for that, please let me know as our discounted rate was much more than that.

STAY AWAY FROM THIS APP -

We installed this app and got all our products mapped to TIKTOK seller center. Once our products were mapped we kept on getting trademark violation alerts. So we raised a ticket with Tiktok Seller Center support. Who then took us through completing all trademark application forms which all failed as we are a small business and buy all our beauty products from independent wholesaler in the UK. Tiktok support then asked if we could send them all our invoices and also a list of brands that we stock and they will get us proof of purchase seller rights. After providing all this information they Tiktok support came back to us after 2 weeks and said unfortunately they cant give us proof of purchase designation as we dont meet the requirements.

We asked for a complaint to be raised as we raised this issue with them in December 2023 and they took 3 months to come back to us. All the while Tiktok was happy to take commission of our sales.

We try to raise a complaint but the Tiktok seller center bots came back with that they dont have a complaints process. We lost soo much money as we were paying a 3rd party to sync our website products with Tiktok shop.

Please stay away as Tiktok only help big business they are not interested in small businesses like us. Their support lacks knowledge and enthusiasm, personally we think they deploy customer support bots and dont have real people answering user concerns.

Such a waste of time, we will never use Tiktok again and nor will we be advertising on Tiktok.