Reviews (28,807)

Overall rating
4.8
Counts per rating level
  • 87% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the app for its easy setup and user-friendly interface, suitable for varying technical skills. The support, especially via online chat, is effective in quickly resolving issues. Merchants are optimistic about the app's potential to boost business growth by increasing exposure and sales on the platform, enhancing online business operations through a seamless and supportive experience.

Edited March 31, 2023

Es wird ständig Geld von meinem PayPal abgebucht, ich komme nicht mehr in mein account rein. ich habe das jetzt gelöscht und hoffe es wird kein Geld mehr abgebucht.

Designlounge
Germany
Over 1 year using the app
January 2, 2024

so not good

Yniguesinc
United States
Over 1 year using the app
October 7, 2023

way too many technical issues, up to date it still will not connect to our tiktok shop no matter how many times we try, it just loads the tiktok shop page and nothing else happens and in the app is continues to say setup in progress. consistent lack of customer service. very disappointing

Que Shebley
United States
Over 1 year using the app
Edited October 20, 2022

To be honest, I am not very pleased with this app and tiktok overall ad account review process. See below for Ad Account ID that are currently impacted. I am hoping tiktok can review these ad accounts thoroughly and resolve it as I have been following up for almost 1 week now without a resolution. ID: 7057565626537082882
ID: 7067601725112303618 Hoping someone senior can look into this and help me fix it.

Humiii
Canada
About 1 year using the app
October 29, 2023

Some products merged seamlessly, others will not merge into tiktok shop no matter what I try. still a little buggy.

Cardboard Clubhouse
United States
12 months using the app
November 10, 2023

I am a Shopify seller who wishes to promote her art through Tiktok ONLY. I do not want to sell directly through the app. This is because I have noticed since connecting my Shopfiy to Tiktok, Tiktok has put discounts on my products that I do not offer or want to offer ever for my art. My art comes as it does when I put the price for it. Please help me understand more about Tiktok Shop services for my products and how to gain more control of my products being broadcast on this app. I feel lost and a little overwhelmed by this Tiktok shop feature and need guidance or I will disconnect it accordingly to avoid conflict with my products being mis-sold and discounted to where I may lose profit. Thank you.

MIRPANDA WORKS
United States
11 months using the app
December 19, 2023

I love the idea of selling on TikTok. Unfortunately I had a terrible experience with this platform. I was using TikTok shipping which was the recommended method through TikTok. After finding out that all of my sales was shipping free through the TikTok method I created a template for shipping. Even after creating the template for shipping with flat rates, customers were still getting free shipping. There is no way to adjust pricing through the Shopify Platform to counter balance cost so basically all the sales I made, I actually had to owe money due to the free shipping on already discounted organic soaps and candles. I can't use this platform anymore until they fixed these issues.

Simply Organic Soaps
United States
6 months using the app
May 9, 2021

more expensive than FB at 20 bucks a day and you don't get target audiences. app couldn't be found on my Shopify app page. traffic I got was minimal. very difficult to find app to stop the ad.

The Ultimate Shower
United States
6 months using the app
February 13, 2024

Difficult to set up

Sensory Sweater
Canada
5 months using the app
September 10, 2023

I have set up my business registration through shopify for tiktok and desktop, but wont show up on mobile.

RebekkahCozyBoutiques
United States
5 months using the app