Reviews (28,908)

Overall rating
4.8
Counts per rating level
  • 87% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants praise the app for its easy setup and user-friendly interface, noting its seamless Shopify integration that simplifies campaign launches and product syncing. The support, particularly the online chat, is highlighted for quick issue resolution. Merchants also report increased traffic and sales due to effective demographic targeting. The analytics are valued for insightful campaign performance data, helping refine marketing strategies and engage a younger audience effectively.

November 14, 2022

Getting error when installing. {"msg": "success", "code": 0, "data": "AUTH_FAILED", "extra": {}}. Could someone look at this and let me know.

Compression Socks
Canada
2 months using the app
TikTok Inc. replied November 15, 2022

We apologize for the issues you have encountered while installing our app.
Unfortunately, we experienced a technical problem resulting in the failure to install the app. The issue has since been resolved and we would like to invite you to come back to the app store to install our TikTok app. We are looking forward to seeing you in the future!

January 10, 2024

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Kye Yara
Netherlands
About 2 months using the app
Edited August 31, 2023

I love this app, but I'm having trouble connecting my TikTok shop and I can't get anybody to help me fix it. I can't get Support to help me and I cannot get anyone to show me how to correct the problems I'm having with logging in. I would appreciate if someone would contact me and help me fix this problem. I did not want to change my original review, but I can't get any help and I'm hoping someone will help me now.

Legacy Marketplace
United States
About 2 months using the app
February 17, 2024

Good

Zing Store
United States
About 1 month using the app
August 20, 2023

Good but still trying to set everything up and connect my link to tiktok on my account so. People can get to it

EasierLife™
United States
About 1 month using the app
July 29, 2022

Difficult to use. £200 free ad credit was being emailed but have yet to implement. Customer service difficult, creating ads difficult and kept failing too. Overall this is not a pleasant interface to work with and even submitting a support ticket was harder than it should be.

Boardhoarders
United Kingdom
24 days using the app
August 12, 2023

Mein TikTok Pixel verbindet sich nicht. Seit herunterladen aus dem Shopify App Store.. Leider kann ich daher nicht nachvollziehen, welche ads, wie performen.

Tier-Welten.de
Germany
13 days using the app
October 18, 2023

its ok not sure if it works

My Store
New Zealand
9 days using the app
July 2, 2021

It is not supported for existing tiktok account (not business nor ads) to link with this app. If you already have tiktok account and have built up audiences, then you will have to start from scratch. This app is only for someone doesn't have tiktok account.

Supplement Mart
Australia
7 days using the app
TikTok Inc. replied July 13, 2021

Hi there - we’re sorry for any confusion around our Shopify integration! With the TikTok Shopify App, users can connect an existing TikTok For Business account or create a brand new one. Once your account is connected, you’ll then be prompted to select a TikTok Ads Manager account to connect. You can find our full onboarding steps in our Help Center here: https://ads.tiktok.com/help/article?aid=10001393

If you have any questions getting started, you can reach out here for help from our team: https://www.tiktok.com/business/en-US/contact

November 2, 2022

Unable to add a payment method. The payment was unsuccessful due to an abnormality. Please try again or use another payment method.

Heated Gears
Canada
7 days using the app
TikTok Inc. replied November 7, 2022

We're sorry to hear you ran into an issue onboarding to TikTok! If you need any support, please reach out to our team here: https://bit.ly/3CpunpO