Reviews (26,807)

Overall rating
4.8
Counts per rating level
  • 87% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the straightforward setup and user-friendly interface, enhancing the user experience. They commend the improved integration for efficient item mapping and syncing between platforms. The online chat support is highlighted as helpful, and merchants are optimistic about increased product visibility and sales on the platform. The app is valued for its potential to boost online presence and business performance.

January 25, 2024

Top

Gizmo Flex
France
About 1 month using the app
November 28, 2023

Muy rapida y de fácil acceso, la recomiendo ampliamente !!

FOGON Restaurant Equipment
United States
About 1 month using the app
November 28, 2023

sdvasdv

Proo Hunting
Sweden
About 1 month using the app
December 1, 2023

Is gewoon goed

Alle producten
Netherlands
About 1 month using the app
October 9, 2023

setting up my tie Tok shop was very user friendly. even though I am a season software tech, setting up e-commerce is new. thank you to the developers for keeping all user in mind. I also appreciated the business validation process, allows customers to shop with confidence.

Dimp's Desygns
United States
About 3 years using the app
August 7, 2021

The app works great. I would appreciate to have more methods of payment than credit/debit card. For example Shopify credits? or Paypal?

Medicinas On Line
Spain
Almost 3 years using the app
TikTok Inc. replied August 26, 2021

Thank you for your feedback! We currently only offer PayPal for merchants in select countries, but we’re testing some additional payment features as well. Stay tuned for updates!

In the meantime, you can learn more about our payment options here: https://ads.tiktok.com/help/article?aid=9635

Edited August 7, 2023

**EDIT**: I am changing my review because I have been able to get things to work. The syncing since fixing the problem has been optimal. Our orders do not go through the app into shopify but I would give a 5 star review if they did.

Installed the app at the beginning of December. We mainly sell planners and journals. Three of my products are rejected for belonging to a "banned" industry but I can't find anything about planners and journals being banned. Contacted Tik Tok support and for two months have been trying to figure out how planners and journals are prohibited. Already appealed once, no notification about it, and can't appeal again even though the only thing customer support can tell me is to appeal it.
I also put $20 down for the holiday deal but can't advertise our main products....

Define
United States
Over 2 years using the app
TikTok Inc. replied March 10, 2022

Thank you for your review, and we're sorry to hear that you're running into issues with your account. This definitely sounds like an error, so we'd like to look into this further. Could you please submit a ticket here so our team can investigate? https://bit.ly/3CpunpO Thanks!

February 27, 2024

B

HLS & BEES
United States
16 days using the app
November 30, 2023

Facile à installer!

ZRUKUNYSHOP
Germany
24 days using the app
January 26, 2024

très facile a mettre en oeuvre

Koum
France
20 days using the app