Reviews (23,697)

Overall rating
4.8
Counts per rating level
  • 87% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its easy setup and user-friendly interface, which is especially beneficial for those with limited technical skills. The straightforward Shopify integration allows for seamless store linking and efficient product catalog configuration. Supportive features like online chat and informative banners enhance the user experience, guiding merchants through necessary actions. Many merchants have noted a significant increase in visibility and sales due to the app's engaged audience and effective matching algorithm, praising its robust integration and ease of use.

September 24, 2024

I love being able to use TikTok to promote my small business and help woman feel amazing about themselves with the clothes they wear!

Olive & Oak Company
United States
Over 2 years using the app
August 25, 2024

It was very easy to install. Once I start using it then I will how well it delivers results but for now, I am happy

MagiLens
United States
About 1 year using the app
September 13, 2024

How could I give you a rating when I am just getting started, please give 90 days

ONDFLYARTDESIGN
United States
About 2 years using the app
September 21, 2024

so far its been a good experience, I like the step by step which make it really easy to get set up

Evolair Beauty
United States
Almost 2 years using the app
September 13, 2024

TikTok is magical. The most effective social media and marketing platform

Shopiffi
United States
Almost 2 years using the app
July 19, 2024

thank you and finally i set up my business on tiktok shop , looking forward to get more sales on this business Company.

WYNA AND SAM
United States
Almost 2 years using the app
August 6, 2024

Does not allow relinking of products and we cannot link our Tiktok products to their correct Shopify products. We have reached out to Tiktok many times regarding this problem and no one can help remove them. Only orders with linked products seem to show in our Shopify orders so we still have to constantly check Tiktok shop for new orders. Have tried deleting the app and reinstalling as well with no luck. Inventory does not sync correctly and app constantly asks you to map products that you cannot map because there is no way to unlink a previous product even if it was linked to an incorrect listing. Show old orders saying they require attention even though they have already been shipped.

Lunautics
United States
Over 3 years using the app
July 27, 2024

TikTok Shop is relatively easy to set up, but it's also very involved. i see they try to make things "simple" and thank god they put the banners on the dashboard to alert you as a seller that you've got to take care of something but honestly, it's so much to handle - setting it up and keeping it running. I am hoping to take some dedicated time to go through some of the How To videos and that that will clear things up. It would be helpful if as a seller/creator, we understood more about how the system will promote us, as it seems there are so many OPINIONS only, and not actual info coming from TiktTok. Everyone's just guessing and posting their guesses. That seems counterintuitive. Also, I want to mention that online chat support has been amazing in most cases. SOmetimes the forum or FAQs just can't answer a question quickly and when you have a customer issue, or you are trying to avoid issues or a violation by finding out the right thing to do, they've been extremely helpful, and most times, easy to understand (doesn't seem to be a language barrier as with other platforms).

Succulent Favors & Plant Gifts by Sorella Minchella
United States
About 1 year using the app
July 14, 2024

Seems easy at first but it quickly broke down. It was very frustrating having to update info in all the locations in my Shopify account before TikTok could assign a warehouse. Then, even though my business appears to be verified, I'm now being asked to provide trademark authorization to list my own products that are currently in my Shopify Catalog!! This is almost making me want to give up.

Flatbush Granola Company
United States
Almost 3 years using the app
September 16, 2024

So far the process seems legit. It was an executive process and didn't feel like it was complicated I just knew I had to be precise with the information. With some patience and an understanding of timing everything synced perfectly.

Sunbelle Boutique
United States
Over 1 year using the app