Reviews (171)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for streamlining marketing efforts, especially in email marketing and ad generation. Its AI-driven features facilitate easy campaign setups and modifications, saving time for business owners. The user-friendly interface and efficient performance are frequently praised. Customer support, notably from Laxman, Vidya, and Tim, is commended for their responsiveness and effectiveness. Merchants consider it essential for automating marketing tasks and enhancing business outcomes.
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I'll be perfectly honest: I installed this app with the expectation of being underwhelmed. Everyone touts "AI" as their thing; it's become the latest "blockchain" - you know how you could have sold used bubble gum a couple years ago calling it "blockchain enabled"? That's what AI is now. But... honestly, I'm pretty darned impressed with what these folks have done. Their TinyEmail platform is already bomb-diggity, and now TinyEinstein takes it to a whole new level of automated Done For You. I *would* deduct a star because I believe that the two platforms should be connected intrinsically instead of separate entities, but I'm granting them an extra star for just how bloody good the autogenerated emails are. Sure, I'll need to make a couple of edits here and there, but 5 minutes of edits beats the hell out of an hour of building from scratch. Thanks folks; you've done good with this one.
Came back now a year later to try the app again from when it was released.
Much better emails, actual customer service to assist!
Love the scheduling. Love the AI system to prebuild.
Hi DBC Baby Bedding Co,
We're very sorry that tinyEinstein would not load for you and that customer support was unreachable. It is disappointing to hear this as we pride ourselves on prompt and fantastic customer support.
Our team is aware of the login issue impacting some users and working hard to fix this issue as soon as possible.
Because we were unable to create your account, we were also unable to collect your contact information allowing support to follow up with you.
You have rightfully identified a gap in our support process. We have now added 'email address' as a required field while starting a chat, so if registration fails or a nonuser submits an inquiry, we can respond to the email provided.
We appreciate you identifying this issue for us. As a result, our CEO sought out your contact information online and has reached out to your business to apologize for your experience.
If you or anyone is experiencing product issues, you can reach us via the chat or by:
Email: support@tinyeinstein.ai
Phone: +1 (866) 488-3370
Hours: Monday to Friday from 10 am EST to 8 pm EST
We apologize for your frustrations as we go through the kinks of launching this app & appreciate your feedback!
The tinyEinstein Team
Useful if you are looking to automate ready made templates via the app to be scheduled to send on future dates
Oh-MY!
As a time-starved entrepreneur, Tiny Einstein is a GAME CHANGER!
I've had my premier beauty line with shopify for 7 years, and until now, I finally feel a piece of mind that I'm not 1. leaving money on the table 2. know my consumers are being served to the MAX based on their personal interests and need.
Considering the time, money, and HEART put into my site and my brand - and as a AI Enthusiast - the immersive economy is HERE and Tiny Einstein's incredible customer service and kindness is a cherry on top of my epic experience and excitement of their roadmap and personalization for my brand for the future!
PURE GOLD. DO IT!
Very simple to use and super easy to set up in your store, with just a few clicks.
A new way for us to send personalized e-mails automatically thanks to AI and Tinyeinstein :)
Nice app very easy to use, the AI functions are a game changer for email marketing.
I can only recommend this app.
Updated Review: I got a phone call from Tim Van Winckle (Chief of Goals) who showed genuine concern and care to what I faced. We had a good conversation and I was assured they will resolve the issues ASAP.
Original Review: Though the app is cool it has an issue that should be addressed. The app is sending the emails from the backend side of your shopify records. So, if you have multiple shops or if your backend records include your personal email then you ought to know that emails will be sent from your personal email address as the sender.
The defualt Shopify emails allow you to send your emails from your email @(yourshop).com and you can review the emails and see subject line, sender, etc. BUT TinyEinstein app does not allow you to see any of this.
As long as the app does not allow you to see and modify the emails that will be sent you need to trust a system that cannot be monitored by you...
I strongly suggest to add yourself as a customer on your list first and test how it works...
IT IS STRONGLY RECOMMENDED TO THE DEVELOPERSOF THE APP TO GIVE THE USER FULL CONTROL AND ACCESS TO 100% PREVIEWS OF EVERY EMAIL THAT IT SENDS, WITH ABILITY TO SEE HOW THE SENDER'S EMAIL LOOKS LIKE, SUBJECT LINE. EVEN THE SIGNATURE AND ADDRESSES DO NOT MATCH THE ONES YOU ARE USED TO ON SHOPIFY EMAILS.
Hi Party of Goods,
We apologize for the negative experience you had. While we appreciate your feedback and frustration, we would like to highlight how the registration process occurs:
- With regards to the “from” sender – we verify your “from” sender email in a 3-step verification process to ensure you are aware which email is being used.
- We have not run into this issue before as many of our new customers attend our daily 15-minute webinars to get started and ask questions to our live support staff during this time. These webinars occur 3 times a day Monday-Friday.
- To resolve the issue promptly, we kindly request you to provide us with your preferred store details by emailing support@tinyeinstein.ai Once we receive this information, we will make any necessary updates for you immediately. We are committed to ensuring a seamless experience for our users.
- Our plan to enhance the “from“ field including: sender name, physical address, from sender email, and the ability to change it, will be delivered to customers next week.
We value your suggestion about previewing any email to be sent and are excited to inform you that we have already been working on enhancing sender profile’s by including functionality in which you are able to view everything the receiver will see. We anticipate delivering the preview upgrade within the upcoming month. We believe it will greatly enhance your overall experience with our service.
At tinyEinstein, we are committed to continuously improving our service and helping your business grow. Your feedback plays a vital role in shaping our development efforts.
Thank you for bringing these matters to our attention. We appreciate your patience and understanding as we evolve and hope we are able to restore your faith in tinyEinstein!
Sincerely,
tinyEinstein
Nice app, good UX/UI and very easy to use !!
This AI-powered email marketing app simplified everything. Creating personalized emails that drive sales is now a piece of cake.
Was very easy to implement. And the marketing template looks amazing. While I am still learning and figuring out the app, I believe this is going to be a huge money and tie saver.
It would take me hours to do what this app did for me in minutes. It produced some impressive email marketing campaigns for my store. I only had to provide a little input and was surprised at how accurate the content produced was, not to mention how attractive the campaigns are.
Good Pets, your generous donations in support of animals is incredible and it's an honor to have you as a part of the tinyEinstein family. We're thrilled to hear that this app allowed you to complete your email marketing campaigns with only minimal input--that's exactly what it's intended to do!
We take great pride in creating reliable automated content that speaks right to the culture and mission of each organization using the app. Please let us know if we can help you further--we appreciate your giving nature and would love for our organization to be a part of that, in even the smallest way. Thank you for taking the time to leave this wonderful review!