Reviews (41)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 0% of ratings are 1 stars
February 4, 2024

We are still in the early stages of launching our customer referral program using Toki but I had to review to say that Elise and her team could not be more responsive to our questions and needs onboarding the platform. They have been very pleasant to work with, knowledgeable, and eager to help and accommodate.

Peak Ski Company
United States
5 months using the app
March 8, 2024

Toki has been pretty amazing so far. For the past few years we've been looking for a good rewards + loyalty + referral system, finally we found this one with ALL the features we want. All the settings are easy to navigate, the interfaces for front-end and back-end are very pleasant to use.

Although the pricing can get hefty if you want all the features, but there are options to start easier and then progress into more advanced functionalities. The only suggestion I have so far is to have a longer trial period for new users, there are so many things to configure, it's not an easy task for any small business to complete within two weeks time.

We are very looking forward to launch our membership program with Toki's help.

CHOP SUEY CLUB
United States
5 days using the app
January 23, 2024

The future of loyalty programs. Toki is a game changer that offers the most up to date tech for a modern loyalty program. The team offers amazing support, and a great platform. We switched from Loyalty Lion and have added 3x the features overnight. Toki is your MUST HAVE loyalty program if you are looking to elevate your brand!

plug
United States
5 months using the app
December 1, 2023

We’re setting up Toki for an Enterprise client - and testing membership, paid membership, wallet, perks, quizzes, and more. 5 Stars experience so far!

Will give an update once the build out is completed

Farm2Me
United States
5 months using the app
January 22, 2024

Toki has been a really excellent partner as we explore our entry into Loyalty and Referral. Elise and her team have been extremely accommodating and receptive to feedback, often building our requests directly into their product roadmap. We've ben focused on referral first, and I'm exciting to expand our Loyalty program next!

DIGGS
United States
9 months using the app
November 27, 2023

We've been using Toki for our loyalty program at our store and have found their service to be notably reliable and efficient. We had some questions about integrating Toki with other tools we use, and the team provided clear, detailed solutions that really demonstrated their expertise and commitment to customer satisfaction. This level of support has significantly eased our workflow. Couldn't recommend more

SAM
Canada
About 2 months using the app
November 27, 2023

Very excited to get Kenny Flowers launched with the Toki Rewards program for our new "Island Society". Elise and the team helped with onboarding and launching the program from start to finish, and they are always available to help with any updates needed. Amped to see how our program grows with the help of the Toki platform. Cheers!

Kenny Flowers
United States
About 2 months using the app
November 28, 2023

The Toki team has made app integration and marketing seamless for us! We had a vision for our memberships program, but couldn't quite bring it to life on our own. We are super thankful for all their help throughout this process.

Barber Plug Supply Co.
United States
20 days using the app
March 2, 2024

The support has been amazing and the team has been able to customise the features according to how we need them. We are confident Toki will be a reliable long term partner for our rewards program

Dewha
Singapore
About 1 month using the app
Edited November 16, 2023

Can't say I recommend, sadly. Saw the positive reviews and decided to give it a go, but even with help from their team it still was far too complicated to set up and get working. I reached out to the team to see if they could help since they're seemingly very new, and I assumed still working out some bugs.

It ended up being way easier to go with Yotpo loyalty and I don't recommend this app at all. Plus the team, while helpful, just doens't know what they're doing.

Pig of the Month BBQ
United States
25 days using the app
Toki replied November 16, 2023

Hey Lea! Our team got on 3 onboarding calls with you and spent 10 hours setting up the most optimized loyalty program for Pig of the Month (rewarding for purchases, socials, etc). They designed a full rewards page with your branding, a customer Loyalty Account page and a wallet widget.

Our time as a small company is valuable, just like yours, but unfortunately we can't spend so much time with a company and do so much for them for free. We wish you would have come to us with your concerns prior as we certainly would have done anything in our power to help. You did not show any dissatisfaction on our calls making this a confusing situation for our team. We wish you the best!