Reviews (219)

Overall rating
4.7
Counts per rating level
  • 95% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting product visibility and engagement through shoppable video stories and quizzes. It integrates well with platforms like Instagram and TikTok, enhancing conversion rates and average order values. Features include user-generated content, video analytics, and customizable placements. The app's seamless Shopify integration and responsive customer support are also praised for their effectiveness in improving sales and customer interaction.

January 27, 2026

We've had great success with this app. I've also just jumped off a training call with Earl to show us how the AI features works. We will definitely be utilising this going forwards.

VANI-T
Australia
Almost 2 years using the app
January 7, 2026

The team at Tolstoy is PHENOMENAL! This is the first app and integration for our website that I have ever used where the team and the developers go above and beyond to help you. We've been utilizing Tolstoy for several years, and have never once had an issue that the team did not immediately resolve for us. Mikaela and every developer on this team are a model of greatness for all website integrations. You will not be disappointed, Tolstoy is the way to go.

Pink Papyrus Co.
United States
Over 2 years using the app
January 7, 2026

his app is excellent, and the customer service is top-notch. I'm really grateful for the prompt and helpful support from Don. He went above and beyond to assist me, and it made my experience so much better. Highly recommend this app to anyone looking for great functionality and exceptional customer service!

Amotopart
Hong Kong SAR
Over 1 year using the app
December 4, 2025

Looks great! Had issues at first with our theme not having blocks/sections, contacted support and they installed it on our website in a few hours. Mikaela was our support representative and she was incredibly helpful throughout everything. Very easy to work with, didn't need much from us to install the widget. Excited to see how this performs for us : )

PHUTURE
United States
11 months using the app
February 6, 2026

We’ve had a very positive experience with Tolstoy’s Customer Success Manager, Emmanuel, and the technical team.

They are highly responsive and quick to act. While we encountered some setup issues initially, any bugs were resolved promptly, with clear recaps and updates provided throughout. Communication was always polite and easy to follow.

Emmanuel has been especially supportive, patiently guiding us through the platform step by step. Even without being very familiar with Shopify or the platform at the start, we felt well supported and confident using it.

The AI studio also performs very well, producing more stable outputs than other AI tools we’ve tried and saving us time in post-production. Overall, Tolstoy is a platform we’d recommend.

SKIN|CYCLES
United Kingdom
About 2 months using the app
February 16, 2026

Tolstoy support and Earl specifically have been consistently helpful and prompt in assisting us. Earl has taken the time to have multiple training video calls with us and explained all the uses of the platform thoroughly. He has answered all of our questions and investigated errors when (rarely) needed. I'm extremely grateful for Earl's time and care. It really is the difference between this platform and others similar on the market! Thank you again!

Treasure Store
Australia
About 2 months using the app
December 4, 2025

Super impressive product and more impressive team. They really go out of their way to listen to customer feedback, ideas and business problems and then quickly ship solutions. They're on their way to becoming our full AI suite of tools 

The Zero Proof
United States
4 months using the app
November 19, 2025

The app is good, but all the extended functions are not worth the extortionate variable costs this app generates.

Buyer beware - keep a very close eye on your impressions and expect hefty monthly fees for that usage.

We have chose to remove the app in favour of less functional alternatives that offer the core functions we needed at 1/10th the price.

Barkers
New Zealand
6 months using the app
January 21, 2026

Excellent customer service, they team is always so willing to help find the solution to your problem

Leina + Fleur
Australia
Over 2 years using the app
January 15, 2026

Tolstoy is such a great app and their support team is stellar! They are super helpful with any questions, and the app itself is such a great value add for our customers. Highly recommend!!

Hampden Clothing
United States
Over 1 year using the app