Reviews (196)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for making online shopping more engaging, which boosts sales and increases site visit duration. It features a user-friendly interface, easy integration, and allows extensive customization like video carousels. The app maintains website speed and offers smooth setup. Customer support is noted for its responsiveness and effectiveness in providing personalized assistance.

June 7, 2024

Really easy to install and fab customer service (thank you Mikaela)! I’m only just getting started but can already see how videos on my website are going to help customers feel more confident to purchase.

PerkyPod
Australia
1 day using the app
Phantom Tools replied June 18, 2024

Thank you so much for your feedback! We're thrilled to hear that you found our installation process easy and that Mikaela provided you with fabulous customer service. It's great to know that you're already seeing the potential of videos on your website to enhance customer confidence in making purchases.

June 21, 2024

This app is so easy to use. And support is fabulous! I hope this is affect to conversion rate.

gemish - ジェミッシュ
Japan
28 days using the app
Phantom Tools replied June 26, 2024

Glad to hear it! Thank you. Great usability and fantastic support make a big difference. Let's see those conversion rates climb!

March 16, 2024

A very wonderful application and it has everything I need. also, the support team is very good.

I contacted them because I do not know how to use part of the application well, and they provided me with sufficient assistance.I highly recommend them, they know how to satisfy customers and have the best novelties that benefit the stores

SHEGLITTARY
United Kingdom
6 months using the app
Phantom Tools replied March 27, 2024

What a delight to hear! It's great that the application has everything you need, and even better to know that our support team was able to provide you with the assistance you required. Thanks for the glowing recommendation, it's clear they're dedicated to customer satisfaction and innovation! 🌟

March 20, 2024

This app's performance and features have me genuinely excited. It's evident that it'll be a game-changer for our online store, elevating the shopping experience for our customers and ultimately driving more sales. Its user-friendly interface and flawless integration with Shopify make it a breeze to manage. I must commend the Tolstoy team for their exceptional customer service – always there to assist promptly and effectively. Without a doubt, I highly recommend this app!

FaceFlex Türkiye
Türkiye
7 months using the app
Phantom Tools replied March 27, 2024

Wow, your excitement is contagious! It's wonderful to hear how impactful the app has been for your online store. It sounds like you're poised for success with our features and seamless integration. Thanks for the recommendation! 🚀

April 26, 2024

Great seamless way to add UGC to our D2C experience! And their support is great - fast response and super helpful!

JOYÀ
Canada
About 1 year using the app
Phantom Tools replied April 29, 2024

Glad to hear you're enjoying the seamless UGC integration and our responsive support team! Thanks for the feedback!

January 4, 2024

Really happy with our Tolstoy experience so far. We use it for an interactive video faq and to display and explain out products better with content we originally produce for social media. I think it's a very nice feature which boosts the appearance of our shop. Also the customer service is excellent. Quick and competent answers. Thank you Niezl for helping us do some quick fixes. Excited to see how Tolstoy boosts our performance in the long run.

fenou
Germany
4 months using the app
Phantom Tools replied January 11, 2024

Thank you so much for your kind words! We're pleased to hear that you're enjoying the Tolstoy experience and finding it valuable for your interactive video FAQ and product displays. We appreciate your praise for our features and are delighted that our customer service has been helpful. We look forward to continuing to enhance your shop's performance in the long run.

December 30, 2023

My friend who also has an e-commerce store recommended this app to me. Since we are using tolstoy, our conversion rate improved immediately. Their customer service is amazing too! Overall can recommend this app for any store, especially if you have great social media content to showcase on your website and want to increase sales.

CALISI BEAUTY
United Arab Emirates
4 months using the app
Phantom Tools replied January 11, 2024

Thank you so much for the recommendation! We're thrilled to hear about your positive experience with Tolstoy. Our team is always here to help, and we're grateful for your support. Happy selling!

January 14, 2024

Tolstoy was super easy to implement, their team guided us through the process. The app works flawlessly, we haven't noticed any issues of it not working, and it feels slick on the website. I'd recommend this to growing ecom stores who want to improve the online experience for their customers.

Tirtyl Australia
Australia
11 months using the app
Phantom Tools replied January 26, 2024

Thank you so much for your positive feedback! We're thrilled to hear that implementing Tolstoy was a seamless experience for you and that our team was able to provide helpful guidance throughout the process. It's fantastic to know that the app is running flawlessly and contributing to a slick online experience on your website.

May 17, 2024

I am a new user to this app. I found Niezl to be extremely helpful, and very quick to respond to my questions, regardless if they were basic. He helped with customisation, installation and launching of the app. Also he was very quick to respond to my emails.
Great app!!

BreezeCare
Australia
8 days using the app
Phantom Tools replied May 20, 2024

Thank you for your feedback! Your positive experience with our support and the app is greatly appreciated. Enjoy using the app!

May 9, 2024

Support is fabulous, I have just implemented Tolstoy and look forward to seeing how it affects our conversion rates!

Mama Movement
Australia
About 2 months using the app
Phantom Tools replied May 20, 2024

That's great to hear! We hope Tolstoy boosts your conversion rates significantly. Looking forward to your success!