Reviews (209)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for boosting website conversions and customer engagement through interactive, shoppable videos. They praise its user-friendly interface and smooth Shopify integration, which supports features like video carousels and interactive FAQs. The app is credited with increasing average order values and conversion rates, enhancing customer confidence, and improving shopping experiences. Responsive customer support helps with everything from installation to customization, maintaining fast website speeds.

April 26, 2024

Great seamless way to add UGC to our D2C experience! And their support is great - fast response and super helpful!

JOYÀ
Canada
About 1 year using the app
Phantom Tools replied April 29, 2024

Glad to hear you're enjoying the seamless UGC integration and our responsive support team! Thanks for the feedback!

Edited January 14, 2024

Great app all in one functionality of integrating IG with your website, creating video quizzes and also exit intent video survey.
Seamless integration with shop app is an added bonus.
I Faced some pricing related issue which were immediately addressed by the Tolstoy team.
My store's conversion rate has improved after its installation, and I highly recommend it.

Luxiface.com
Singapore
5 months using the app
Phantom Tools replied January 11, 2024

Thank you for your positive feedback! We're glad to hear you're enjoying the app's versatile features. We appreciate your input on the pricing concern and will certainly consider it as we strive to enhance our service. Your support means a lot to us!

January 9, 2024

In the ever-changing world of e-commerce, keeping up with the latest tools and trends are hard. Tolstoy is a great tool to help introduce multi-media to your online shop. After hitting multiple bugs, Niezi was able to provide above and beyond help to assist me resolve my issue and help me understand what i need to do moving forward.

Bubble Goods
United States
2 months using the app
Phantom Tools replied January 11, 2024

Thank you for your kind words! We're thrilled to hear that Tolstoy has been beneficial for your online shop. We appreciate your patience, and we're always here to support you in navigating any challenges. Here's to a successful and innovative future for your e-commerce endeavors!

March 12, 2024

The Team at Tolstoy have been amazing. Quickly fixing an issue with our out of stock feature. Communication was excellent with Niezl, was the best experience from any app we work with! Would definitely recommend this app, easy to set up, create carousels and user friendly + great customer service if you run into any hiccups!

The Mad Hueys
Australia
21 days using the app
Phantom Tools replied March 14, 2024

Thank you so much for your kind words! We're thrilled to hear about your positive experience with our team. Your recommendation means the world to us. We're here for you anytime you need assistance or have questions. Thanks for choosing Tolstoy!

January 18, 2024

We use Tolstoy to share our social media video content on the website. It's very easy to set up, you have options for different formats, would highly recommend.

HomeCooks
United Kingdom
2 months using the app
Phantom Tools replied January 26, 2024

That's great to hear that you've found Tolstoy to be a user-friendly tool for sharing social media video content on your website. Thanks for the recommendation!

January 4, 2024

Niezl from the Tolstoy support team was amazing! She walked me through the whole process of connecting Tolstoy to my Shopify site and was very patient with me! Not only do I love the product but I love the support I received!

My Store
Canada
4 months using the app
Phantom Tools replied January 11, 2024

Thank you so much for your review! We're happy to hear that Niezl provided you with excellent support. We appreciate your support for Tolstoy and look forward to serving you again in the future!

March 13, 2024

We love this app. It was so easy to set up on the website, I love it that it doesn't affect the loading speed of the website, yet still provides a video for each of our products. This improves the whole online experience for our customers. Highly recommend.

Rugabub
Australia
About 2 months using the app
Phantom Tools replied March 27, 2024

Thank you for your kind words! We're thrilled to hear that you love the app and that it has enhanced your customers' online experience without slowing down your website. Your recommendation means a lot to us!

March 15, 2024

Really useful app! I wanted to change something that wasn't available in the regular settings but Niezl from support was really helpful and sorted it for me anyway! Great service!

Peach Posse
United Kingdom
3 months using the app
Phantom Tools replied March 27, 2024

That's wonderful to hear! It's fantastic when support goes above and beyond to assist users. Glad Niezl was able to help you out. Thanks for sharing your positive experience! 😊👍

May 17, 2024

I am a new user to this app. I found Niezl to be extremely helpful, and very quick to respond to my questions, regardless if they were basic. He helped with customisation, installation and launching of the app. Also he was very quick to respond to my emails.
Great app!!

BreezeCare
Australia
8 days using the app
Phantom Tools replied May 20, 2024

Thank you for your feedback! Your positive experience with our support and the app is greatly appreciated. Enjoy using the app!

May 9, 2024

Support is fabulous, I have just implemented Tolstoy and look forward to seeing how it affects our conversion rates!

Mama Movement
Australia
About 2 months using the app
Phantom Tools replied May 20, 2024

That's great to hear! We hope Tolstoy boosts your conversion rates significantly. Looking forward to your success!