Reviews (188)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its ability to enhance the online shopping experience with features like shoppable videos, video quizzes, and Instagram content integration on product pages. They appreciate the easy setup and seamless Shopify integration that does not compromise website performance. The customer support is noted for its responsiveness and effectiveness, with team members like Niezl and Mikaela receiving specific commendations for their assistance in customization and troubleshooting. Merchants recommend this app for boosting customer engagement and sales through improved product representation and decision-making.

June 4, 2024

Loving this app so far, it's been great to get some videos up on my website and really showcase our products. One of the best parts about this app is the support. Niezl was so helpful in getting this set up for me and has been super responsive. I'm looking forward to checking out the analytics and seeing how this improves our store and our customers shopping experience.

honeycombliving
Australia
7 days using the app
Phantom Tools replied June 6, 2024

Thanks for your feedback! We're excited to hear you're enjoying the app and showcasing your products. Our support team is always here to help. We can't wait for you to dive into the analytics and see the positive impact on your store!

July 9, 2024

Set up was super smooth and uploading videos to each product was quicker than expected.
Great support service!

HAAN Ready
Spain
About 19 hours using the app
Phantom Tools replied July 10, 2024

Thank you for your great review. We are absolutely thrilled to hear your setup was a breeze and uploading videos was faster than you thought! It's always a win when things go smoothly like that. We glad you had a great experience with our support team too.🌟

July 24, 2024

Incredible app functionality, exactly what we needed with very personalisd support.

James
Balance Coffee

Balance Coffee: Buy Healthy Coffee Roasted In The UK
United Kingdom
1 day using the app
Phantom Tools replied August 29, 2024

Thank you, James! We're thrilled to hear it’s exactly what you needed.

June 7, 2024

Really easy to install and fab customer service (thank you Mikaela)! I’m only just getting started but can already see how videos on my website are going to help customers feel more confident to purchase.

PerkyPod
Australia
1 day using the app
Phantom Tools replied June 18, 2024

Thank you so much for your feedback! We're thrilled to hear that you found our installation process easy and that Mikaela provided you with fabulous customer service. It's great to know that you're already seeing the potential of videos on your website to enhance customer confidence in making purchases.

June 21, 2024

This app is so easy to use. And support is fabulous! I hope this is affect to conversion rate.

gemish - ジェミッシュ
Japan
28 days using the app
Phantom Tools replied June 26, 2024

Glad to hear it! Thank you. Great usability and fantastic support make a big difference. Let's see those conversion rates climb!

April 26, 2024

Great seamless way to add UGC to our D2C experience! And their support is great - fast response and super helpful!

JOYÀ
Canada
About 1 year using the app
Phantom Tools replied April 29, 2024

Glad to hear you're enjoying the seamless UGC integration and our responsive support team! Thanks for the feedback!

May 17, 2024

I am a new user to this app. I found Niezl to be extremely helpful, and very quick to respond to my questions, regardless if they were basic. He helped with customisation, installation and launching of the app. Also he was very quick to respond to my emails.
Great app!!

BreezeCare
Australia
8 days using the app
Phantom Tools replied May 20, 2024

Thank you for your feedback! Your positive experience with our support and the app is greatly appreciated. Enjoy using the app!

March 16, 2024

A very wonderful application and it has everything I need. also, the support team is very good.

I contacted them because I do not know how to use part of the application well, and they provided me with sufficient assistance.I highly recommend them, they know how to satisfy customers and have the best novelties that benefit the stores

SHEGLITTARY
United Kingdom
6 months using the app
Phantom Tools replied March 27, 2024

What a delight to hear! It's great that the application has everything you need, and even better to know that our support team was able to provide you with the assistance you required. Thanks for the glowing recommendation, it's clear they're dedicated to customer satisfaction and innovation! 🌟

March 20, 2024

This app's performance and features have me genuinely excited. It's evident that it'll be a game-changer for our online store, elevating the shopping experience for our customers and ultimately driving more sales. Its user-friendly interface and flawless integration with Shopify make it a breeze to manage. I must commend the Tolstoy team for their exceptional customer service – always there to assist promptly and effectively. Without a doubt, I highly recommend this app!

FaceFlex Türkiye
Türkiye
7 months using the app
Phantom Tools replied March 27, 2024

Wow, your excitement is contagious! It's wonderful to hear how impactful the app has been for your online store. It sounds like you're poised for success with our features and seamless integration. Thanks for the recommendation! 🚀

May 9, 2024

Support is fabulous, I have just implemented Tolstoy and look forward to seeing how it affects our conversion rates!

Mama Movement
Australia
About 2 months using the app
Phantom Tools replied May 20, 2024

That's great to hear! We hope Tolstoy boosts your conversion rates significantly. Looking forward to your success!