Reviews (889)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its advanced tracking and analytics, particularly its ability to manage multiple Facebook pixels, which enhances targeted advertising and boosts conversion rates. It integrates smoothly with Shopify and features a user-friendly dashboard. Exceptional customer support, especially from a support agent named Tanmay, is frequently highlighted, along with the team's provision of educational resources on best practices. The app is also noted for improving ad management on platforms like Facebook and TikTok, positively impacting advertising effectiveness and business operations.

September 16, 2021

At first wasn't totally sure why I needed this, but they've turned out to help my situation greatly! I needed an easier way to run a backup pixel from facebook account disabling. Trackify solves that and makes it easy. Then their server side api tracking is super helpful setting things up with the Facebook aggravated events. And when I get lost, there are tutorial videos and their customer service jumps on zoom for any personal help needed!

Choose RCVRY by HWO, Impacting the World from Alaska
United States
About 2 years using the app
Trackify X replied September 17, 2021

Hello, friends at Choose RCVRY by HWO, Impacting the World from Alaska

We are happy you had such a great experience! Thank you for leaving this awesome review. We are happy our support team was able to assist you :-)

-Tanu & The Trackify Support Team

July 9, 2019

Simply amazing!!! the support on this app is great. Actually, whatever problem you get, you have a video with it.

Bebelelo
Canada
About 2 years using the app
May 28, 2017

Without Trackify I have to admit I would be totally lost, Thomas is a genius and has the best pixel app on the market, hands down. Yes, it's not simple for noobs to understand but neither is Facebook advertising. Once you absorb yourself in the Trackify videos and understand how it works together with Shopify and FB, you will NOT use any other pixel management app. And to those that say they experience poor customer service, have no idea what the heck you're on about as I always get the support I need, and pronto. Highly recommend ths app to all Shopify store owners.

Gr8grab
United States
Almost 2 years using the app
Edited May 20, 2024

The support is really quick, was able to solve the issue with Tanmay in less than 5 minutes! Such a relief that they have great support and the app is really incredible and I have been using them for years now.

zee888ph
Philippines
Almost 2 years using the app
Trackify X replied June 7, 2022

Hello to our friends at zee888ph

Thank you for the glowing review. We're so happy to hear that you are enjoying Trackify. We are happy our support team was able to assist you. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!

Tanu & The Trackify Support Team

May 26, 2021

Great app with great service. Helps a lot in daily business. Easy set up and connection with facebook.

swellfeel
Germany
Almost 2 years using the app
Trackify X replied May 28, 2021

Hello friends at swellfeel

We are happy we could assist! Thank you for leaving us this great review! We wish you and your store great success :-)

-Melissa & The Trackify Support Team

Edited August 10, 2024

Great customer support answering questions. They give you zoom calls if you need it and walk through the process to make sure everything is properly set up. They helped me with couples of issues with my pixel which were not firing the right events. Also gift you support understanding the app... Great for checking my facebook stats. Thanks!

regalosdiamor
United States
Almost 2 years using the app
Trackify X replied September 15, 2022

Hello to our friends at regalosdiamor

Thank you for the glowing review. We're so happy to hear that you are enjoying Trackify. We are happy our support team was able to assist you. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!

Tanu & The Trackify Support Team

April 1, 2021

We just started to use TrackifyX and had some kinks along but with the support of customer service it was easy to pinpoint and correct the issues!

QB54
United States
Almost 2 years using the app
Trackify X replied April 5, 2021

Hello friends at QB54

We appreciate you leaving this wonderful review! We wish you and your store all the best in your e-commerce endeavors! :-)

-Melissa & The Trackify Support Team

December 8, 2022

Awesome app for perfect tracking! Also, awesome customer support which is very convenient when tracking issues (it's unavoidable, you'll get some) happen. After having tested many, I can only recommend this one!

destockage.labonal.fr
France
Almost 2 years using the app
Trackify X replied December 9, 2022

Hello to our friends at destockage.labonal.fr

Thanks for the awesome review. We're so delighted to hear that our support team was able to assist you! We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success! We appreciate the high recommendation.

Tanu & The Trackify Support Team

April 24, 2023

Great product. Excellent customer service.

TSE Buffalo
United States
Almost 2 years using the app
Trackify X replied April 24, 2023

Hello to our friends at TSE Buffalo

Thank you for the glowing review. We're so happy to hear that you are enjoying Trackify. We are happy our support team was able to assist you. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!

Tanu & The Trackify Support Team

May 11, 2021

Thank you for the time and support. The help was fast with zoom call. All questions were handled well. I can just recommand.

Fait Beauty
Germany
Almost 2 years using the app
Trackify X replied May 11, 2021

Hello friends at Fait Beauty

Thanks very much for your great review! We're pleased our efforts resonated with you and if there's anything else we can do to help, please let us know :-)

-Melissa & The Trackify Support Team