Reviews (892)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its robust tracking and conversion enhancements, particularly noting its ability to manage multiple Facebook pixels and improve ROAS. It features a user-friendly dashboard, detailed analytics, and supports both Facebook and TikTok ads. Merchants also praise its seamless Shopify integration and exceptional customer support, which aids in setup and troubleshooting, ensuring optimal performance.

April 5, 2021

Amazing support, a lot of patient, they assisted me in with all the steps and they're always available! highly recommended

HulaHoopPro
United States
2 months using the app
Trackify X replied April 6, 2021

Hello friends at HulaHoopPro

We appreciate you for leaving this awesome review! Thank you for this great recommendation :-)

-Melissa & The Trackify Support Team

Edited September 17, 2020

I'm updating my review after my previous review was addressed and Thomas combed through my account. Thank you for the help.

FunkyChimp
United States
About 2 months using the app
Trackify X replied September 16, 2020

We appreciate your honest review. We are committed to responding to any customer service ticket within 24 hours, most of the time we respond MUCH faster than that, but depending on the time of day and the type of issue it can take a few hours as in this case. After checking our logs for your shop we have determined that the app was working perfectly fine. We will be happy to help you review and understand any reporting issues you may have encountered in your Facebook accounts. Please let us know when will be a good time for you to do that!

December 28, 2021

I like this app a lot. It helps me so much after those ios14 changes.
The support is amazing, helps and responds very fast!

MOTIVAS
Germany
About 2 months using the app
Trackify X replied December 31, 2021

Hello friends at MOTIVAS

Thank you for leaving this thoughtful review! We appreciate you taking the time out to share this review with us and the community! We are happy our support team was able to assist you. We love having you as a customer and we are always here to help your Shopify store succeed!

Cheers,
Pushpesh & the Trackify Support Team

June 25, 2021

I was confused but Tanmay from CS actually got on a zoom with me in less then 3 minutes and showed me how to install the customer service, thank you guys!

Beauty Space
Germany
About 2 months using the app
Trackify X replied June 28, 2021

Hello friends at Beauty Space

Thank you for leaving us this great review! We are happy Tanmay could assist you :-)

-Melissa & The Trackify Support Team

February 15, 2023

We were having issues tracking Facebook due to domains being locked up on FB on an old account and FB did not help us. Trackify was the answer. It allows us to track our Facebook ads and what exactly happens on our Shopify site. I highly recommend it. Also, we needed to make sure we had it set up right, Trackify set up a zoom call and we were fully optimized within 24 hours of downloading the app. Great work!

Malo'o Racks
United States
About 2 months using the app
Trackify X replied February 17, 2023

Hello to our friends at Malo'o Racks

Thank you for the glowing review. We're so happy to hear that you are enjoying Trackify. We are happy our support team was able to assist you. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store a great success!

Tanu & The Trackify Support Team

July 6, 2023

Amazing app to track your pixel, way better than the normal facebook pixel.

Their supportteam is very accurate, they help you understand and are very fast.
I'm glad I am using this as a pixel tracker instead and I am thankfull that they help me out whenever I need them!

Bikini Bay
Belgium
About 2 months using the app
Trackify X replied July 6, 2023

Hello Bikini Bay

Thanks for the outstanding review. We're so delighted to hear that our support team was able to assist you with your Trackify Pixel tracker! We wish you and your store a great success!

Tanu & The Trackify Support Team

November 3, 2023

Amazing app, get it now for your store and stop missing out on data

Core Authority
France
About 2 months using the app
Trackify X replied November 6, 2023

Hi Core Authority,

Thank you for leaving us this great review! You are right in being able to get the data you need to see success and we strive to provide the resources you need to accomplish this goal.

The Trackify Support Team

November 11, 2021

The app is great and have very good customer service.
Dylan was extremely helpful in supporting me set up the pixels for my store. I would recommend this app to everyone.

SOLID SHOE
United Kingdom
About 2 months using the app
Trackify X replied November 12, 2021

Hello, friends at SOLID SHOE

We are happy you had such a great experience! Thank you for leaving us this fantastic review; We are so glad Dylan was able to assist you :-) We appreciate the high recommendation :-)

-Tanu & The Trackify Support Team

November 22, 2021

Great User Expierience. The support is doing awesome, especially Dylan! A+++ will always use it! So Dylan guided me through the whole process and we set up everything. Every question was ansered in a very very professional way.

vintagemöbel.de
Germany
About 2 months using the app
Trackify X replied November 22, 2021

Hello, friends at vintagemöbel.de

We are happy you had such a great experience! Thank you for leaving us this fantastic review; We are so glad Dylan was able to assist you :-)

-Tanu & The Trackify Support Team

May 17, 2021

Trackify's customer support(Tanmay) is amazing! After carefully reviewing this app features and accuracy and this app definitely is the game changer for my Shopify store. Highly recommend using them!

i-PLAYLOFT
Singapore
About 2 months using the app
Trackify X replied May 19, 2021

Hello friends at i-PLAYLOFT

We will let Tanmay know that his assistance was greatly appreciated! We are happy we could assist you :-) Thank you for leaving this great review!

-Melissa & The Trackify Support Team