Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing Facebook Ads strategy with its advanced tracking capabilities. It simplifies the management of multiple Facebook Pixels and allows for better retargeting and understanding of customer behavior. The app is praised for its ability to optimize Return on Ad Spend (ROAS) and its seamless integration with other Shopify apps. Merchants also appreciate the creation of custom events without coding knowledge. The support team is often commended for their quick and helpful service.

April 5, 2022

Thanks. They responded quickly and contacted me via zoom. After 15 minutes everything was installed and all problems were fixed.

tarazzfx
Ukraine
6 days using the app
Trackify X replied April 7, 2022

Hello to our friends at tarazzfx

Thank you for the glowing review. We're so happy to hear that you are enjoying Trackify X and that you had such a great experience! We love having you as a customer and are always here to help your Shopify store succeed!

Cheers,
Pushpesh & the Trackify Support Team

Edited January 21, 2021

Awesome app and awesome support. Downloaded the app. and had someone from support help me through the setup immediately. within 5 minutes i was setup with the basics. This app is very robust and server-side events are a great addition!

Everest Shoes
Canada
6 days using the app
Trackify X replied January 26, 2021

Hello to our friends from Everest Shoes

Thank you for leaving us this awesome review! We really appreciate it! We are happy we could assist you :-)

-Melissa & The Trackify Support Team

September 21, 2021

Today I install this app, I got some trouble to set up it, fortunately with help of support (tan may) all issue got resolved easily and professionally, Great App Highly recommended.

ELLFON
United Kingdom
6 days using the app
Trackify X replied September 21, 2021

Hello friends at ELLFON

Thank you for this great review! We are grateful for awesome customers like you! We will relay your kudos to Tanmay. We really appreciate the high recommendation :)

-Tanu & The Trackify Support Team

July 14, 2020

Giving them a single star rating only because the system won't accept zero stars!!!

Horrible experience using trackify. The expensive app promises a lot but all I have seen the trying is to make u upgrade to next level. Dealing with their customer care is a nightmare coming true.

artyfashion
India
5 months using the app
Trackify X replied July 14, 2020

Mohamed Ashiq K.A.: We appreciate you taking the time to leave your review! Looking back through our in-app chat tickets with you, we can see that we spent hours with your questions and responded within the normal turn-around time every time.

Most of our users give us 5 stars, especially for our outstanding customer service.

As far as faulting us for offering advanced features that could be to your benefit we feel that it's every store owner's choice to select the service level they feel is most appropriate for them.

We'll be happy to continue to provide excellent service to you at any level should you choose to use our apps again.

April 7, 2023

Nice help from the support department when I had an issue. Hopped on a Zoom cal and figured it out. Thanks!

MagnaBadge
France
5 months using the app
Trackify X replied April 7, 2023

Hello to our friends at MagnaBadge

Thank you for sharing such an amazing review with us and the community. We're delighted to hear that you had a positive experience with our app. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!

Cheers,
Pushpesh & the Trackify Support Team

November 21, 2020

Great customer service was super helpful. I appreciate the support I received from Tanveer. She was really patient with walking me through the process.

Aurora Activewear
Australia
5 days using the app
Trackify X replied November 23, 2020

Hello to our friends from Aurora Activewear

We really appreciate the kudos! Thank you for leaving this fantastic review, we wish you all the best on your e-commerce journey! :-)

-Melissa & The Trackify Support Team

April 7, 2022

very easy to set up. support team quickly responded to my request and made my custom settings. very satisfied.

UkrainianHandmadeShoes
Ukraine
5 days using the app
Trackify X replied April 7, 2022

Hello to our friends at UkrainianHandmadeShoes

Thanks for sharing your review with us and the community. We're thrilled to learn that our support team helped you with the custom settings quickly. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success!

Cheers,
Pushpesh & the Trackify Support Team

September 7, 2021

Last weekend I've noticed that my purchases were not coming through in facebook. I've added Trackify X to my store now, and i'm seeing much better results. I had a few questions and had a call with Dylan to go over my store to make sure everything was setup correct! Great tool & support :)

Run Comfort
Belgium
5 days using the app
Trackify X replied September 8, 2021

Hello friends at Run Comfort

We are happy Dylan was able to assist you! :-) Thank you for leaving us this fantastic review! We really appreciate it! We wish you and your store great success :-)

-Tanu & The Trackify Support Team

May 10, 2021

Hard to rate app as I haven't started yet! Dylan with customer service was amazing! Kind, attentive, patient. He helped me ensure everything was set up correctly, which is invaluable. He's an asset to the team. Looking forward to working with Trackify and am sure I'll be back in touch with questions & support. Thank you.

UV Sunshine™
United States
6 months using the app
Trackify X replied May 11, 2021

Hello friends at UV Sunshine™

We are happy to know that our support reps are so helpful to you! Thank you for leaving this honest review, we appreciate it :-)

-Melissa & The Trackify Support Team

June 14, 2021

The app works like a charm. Many people suggested me this app, because the default Facebook App did not track my conversions anymore. Support is very good! They

Wowsales
Singapore
5 days using the app
Trackify X replied June 14, 2021

Hello friends at Wowsales

We are happy you love the app, thank you for leaving us this great review!

-Melissa & The Trackify Support Team