Reviews (890)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its advanced tracking and analytics, particularly its ability to manage multiple Facebook pixels, which enhances targeted advertising and boosts conversion rates. It integrates smoothly with Shopify and features a user-friendly dashboard. Exceptional customer support, especially from a support agent named Tanmay, is frequently highlighted, along with the team's provision of educational resources on best practices. The app is also noted for improving ad management on platforms like Facebook and TikTok, positively impacting advertising effectiveness and business operations.

September 14, 2022

Ótimo suporte! Excelente aplicativo. Muito essencial! Ótimo suporte! Excelente aplicativo. Muito essencial!

castella_store_processing
Brazil
28 days using the app
Trackify X replied September 15, 2022

Hello, friends at castella_store_processing

Obrigado por sua revisão brilhante. Estamos muito felizes em saber que você está gostando do Trackify X e estamos felizes que nossa equipe de suporte possa ajudá-lo! Adoramos tê-lo como cliente e estamos sempre aqui para ajudar sua loja Shopify a ter sucesso!

Tanu & The Trackify Support Team

February 22, 2023

Great app, I'm very happy with the app and the suport, Dylan help me with my doubts with very fast support!

SIERO Tienda Online
Mexico
28 days using the app
Trackify X replied February 24, 2023

Hello to our friends at SIERO Tienda Online

Thank you for sharing such an amazing review with us and the community. We're delighted to hear that you had a positive experience with our app. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!

Cheers,
Pushpesh & the Trackify Support Team

October 7, 2020

The developer Thomas has ego. He talked to me on live chat as if he is smarter than I was, doesn't bother answering questions and directs me to watch his videos. The app is glitchy and has issues from time to time. Beware

Cotton And Gem
Canada
Almost 2 years using the app
Trackify X replied October 8, 2020

Thanks for your honest review! We are always open for constructive suggestions and criticism that helps us improve our apps and our services. In this case, the point you are making seems slightly disingenuous, as the only recent interaction we had with you in our customer service tickets was a refund request which was submitted through Shopify support. We had to decline your refund request because you removed the app only a few days before the billing cycle ended for which you requested the refund. We are very sorry you feel bad about this, but we are applying our refund policy fairly to all users, and unfortunately cannot make any adjustments based on you leaving a bad review either.

As far as the "glitchy" comment, your last direct interaction with our customer service was about seven weeks ago. If you have actually noticed any problems we would be happy to address them with you in a ticket as we always do.

March 23, 2022

Great app. Does exactly what i need it to do and the support was very helpful in setting the app up with a zoom call. Would recommend

United-Doggos
Netherlands
25 days using the app
Trackify X replied March 24, 2022

Hello friends at United-Doggos

Thank you for your glowing review. We're so happy to hear that you are enjoying Trackify X and we are glad our support team could assist you! We love having you as a customer and are always here to help your Shopify store succeed! Thank you for this great recommendation.

Tanu & The Trackify Support Team

July 27, 2021

thank you so much tanmay super helpful helped me understand trackify alot better, the app is really good and is super useful once learn app

alina
United Kingdom
25 days using the app
Trackify X replied July 27, 2021

Hello to our friends from Alina

We appreciate you leaving us this awesome review! We will let Tanmay know that his assistance was greatly appreciated!

-Tanu & The Trackify Support Team

September 27, 2023

Really great app! customer support is great they even got on a zoom to run through things with me.

Soothed You
United Kingdom
24 days using the app
Trackify X replied September 28, 2023

Hi there Soothed You,

Thank you for the positive review! We take great pride in providing top notch customer support, and are happy to read that you took advantage of our Zoom meeting/education resources.

Trackify X Facebook Pixel Team

February 7, 2023

This software is really good if you want to have accurate pixel tracking. I'm using a lot of different apps on my webshop which can make the pixel tracking get worse, but Deepanjoy from the customer specialist team helped me with making sure that everything gets tracked correctly by the pixel. Highly recommend this app if you want accurate pixel tracking and huge compliments to the Trackify team for creating such a great company!

FITNOVA
Netherlands
24 days using the app
Trackify X replied February 9, 2023

Hello to our friends at FITNOVA

Thank you for sharing such an amazing review with us and the community. We're delighted to hear that you had a positive experience with our app. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!

Cheers,
Pushpesh & the Trackify Support Team

April 8, 2023

Excellent service and support! The integration of the app is super simple and straightforward. The Trackify team even gave me a 10% discount. Thank you!

PainlessPro.co.uk
United States
24 days using the app
Trackify X replied April 10, 2023

Hello to our friends at PainlessPro.co.uk

Thanks for sharing your review with us and the community. We're thrilled to learn that our support team was able to assist you. We can’t thank you enough for sharing your feedback with us and reminding us why we do what we do. We wish you and your store great success!

Tanu & The Trackify Support Team

April 23, 2021

Tanmay B was extremely helpful with setting up the app. I had first given up on trying to figure everything out, but they reached out to me and gave me amazing assistance. Tanmay was very nice and very well at explaining the complicated tech things to me. I highly recommend this app and just know you will not be disappointed!

Foreign G Beauty
United States
24 days using the app
Trackify X replied April 27, 2021

Hello friends at Foreign G Beauty

Thank you for leaving us this great recommendation! We appreciate your support, we will let Tanmay know that his assistance was greatly appreciated :-)

-Melissa & The Trackify Support Team

July 17, 2019

Trackify is an incredible app and comes with fantastic customer service. I had some initial troubles setting everything up that were my fault and the support team was nothing but helpful.

cometessentials
United States
23 days using the app