Tracking Genie , 32 reviews
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The customer service is really great and responsive. Fixed my problem super fast. The app also works great!
Amazing app and very very useful! Customer support is very good always they want help us! 100% recommendable!
I had a problem with the tracking and the owner off this app helped me very quickly. I'm very curious about how the app works. Thankyou very much my man!
Can you please answer my emails? It would be nice if you could help me setup how to let customers decide if they chose phone number or email number to check their order, not just one of the two or the both required. PREVIOUS: It's only good if you just work with email or phone number. You can only make one of them required, or both, but you can't let your customers decide. It's stupid, but my customers can choose to checkout with OR email OR phone number, so the app should be able to do that too.
Also, it's a pity that they didn't integrate this with your real tracking, when it says delivered for example on the real track and trace, the app will still just show 'on the way'. Same goes for fulfilled orders. Why don't they automatically change the status to 'shipped' instead of only using the set time settings.
It's a good concept, they should really just mix it with the real tracking and then it would be GENIUS!
Hello Julliat, and thank you for your feedback!
We're not actually sure what you mean, because our app works perfectly in both options you mentioned.
As for the real tracking suggestion, we created this app to save our users from entering the real tracking codes, so this will just wreck the whole concept. If you're looking to integrate with real tracking data, our app is definitely not for that use case!
Best regards,
It's a good app to simplify this shopping information, so easy to know what is happening with their orders. good support, thank you
I used the app for two months. It worked great! Now the app is down for 2 weeks... I contacted the support but got no help from them.
Great app, does what it says, works great. The support team is really helpfull and fast. I can recommend!!!!
This app is the probably one of the greatest shopify app ever made. Don't listen to the two 1 star reviews below, they are complete retards. What this app does is it simulates a tracking, and customers will be able to get a delivery date estimation and be happy with that. The tracking page looks legit. YOU DONT NEED REAL TRACKING NUMBERS. That's the beauty of it. No headaches, and I elimited litterally 99% of email asking "where is my order!!!??" Here is how I set it up: In the Order confirmation email I added a clickable link that says "To track your order, click here" and send back to the Tracking Genie page. And 48hrs after their order, they also get a Mailchimp email that sends them to the Tracking Genie page. BEST APP EVER (and no I'm not affiliated to the maker of this app) This is now one of the must have apps for all my stores with the Loox app.
al cambiar de tema no funciona nada de la aplicacon, la reinstale y nada. Escribo a soporte y tampoco me dan solución
Hello,
I'm sorry for your experience, but support team worked so hard to solve the issue with you, and even asked for access to do this for you, but you refused.
Best regards
TG team
The application is amazing.. Easy to use & helpful customer service!! I highly recommend this app ..