Reviews (195)

Overall rating
4.3
Counts per rating level
  • 69% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 6% of ratings are 3 stars
  • 5% of ratings are 2 stars
  • 18% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the app for its easy installation and user-friendly interface, which streamlines order tracking and reduces customer inquiries. The responsive support team quickly resolves issues, enhancing merchant satisfaction. Its customization options and multilingual support allow for seamless integration into various store brands, improving website professionalism and customer trust. Merchants find it offers great value and effectively boosts customer satisfaction.

December 16, 2018

This app was working fine on my shop and after a few months stop working now is saying orders not found, I try contacting support but not help from them at all.

cool trending club
United States
6 months using the app
May 7, 2017

This app is still in testing phase. Doesn't work properly and there isn't any support at all.

Magentaclothing
Panama
4 months using the app
June 27, 2016

it's 0 star review from my side not 1 star review because shopify said give minimum 1 star.Very very worst support. I am very disappointing. Truly very worst support.

Casedodo
India
3 months using the app
May 19, 2020

App has been charging me monthly even after I installed the app. I just realized this. Please refund me the amount!

TheBelleBeauty
United States
2 months using the app
Shark Byte, Inc replied May 19, 2020

Hello TheBelleBeauty,

We checked your payment situation: the monthly charge was generated automatically by Shopify billing for previous period after you re-opened the store ...

Edited October 10, 2017

Your App Disable Twice on me already, I guarantee it won't happen again, deleting.

Sonnyson
United States
2 months using the app
May 3, 2020

Most of the time the result of tracking is pending whereas the official tracking site, e.g. USPS, is updating regularly. The only time I got a real result is when the item has been delivered to client. Rest of the time, the pad setting of the app looks weird and got the clock thing freezing. I've been using it for 2 months, and i'd say it only works 5% of the time.

Dealz2offer
Canada
2 months using the app
Shark Byte, Inc replied May 4, 2020

Dear Dealz2offer,

thank you for your feedback. Sorry for not the best experience with Trackr app. At the moment few tracking codes that you've been testing on our app are ...

November 28, 2018

I thought i was the only one not getting any response from the developers. At least now I know I'm not crazy.

Drone Shine
United States
About 2 months using the app
August 21, 2018

I have a store using this app. I’ve written to the Trackr support team numerous times about a very important issue affecting tracking on my page and they haven’t responded to any of my messages.

Oceanandco
United States
14 days using the app
March 16, 2020

Misleading. It does not have a trial. I do not recommend this app at all. They want to charge me $47

Knik Knack
United Kingdom
10 days using the app
Shark Byte, Inc replied March 17, 2020

Hello Knik Knack,

Trackr app has 15 days free trial in a monthly plan - as it is indicated in plans description on a listing page https://apps.shopify.com/trackr. After ...

December 13, 2019

Stay away from this app.
It broke your default tracking method of Shopify, redirect your customers to their tracking page whenever the customers click to the tracking number in their order status page. Then customers have to fill in their email and order number, which sucks, they will collect users' data.
Moreover, even when customers filled in their orders' information, no tracking information ...

Quartzily
Vietnam
8 days using the app
Shark Byte, Inc replied December 13, 2019

Dear Quartzily,

thank you for your feedback and sorry for misunderstanding regarding Trackr app services. Please let us explain that many Shopify merchants asked for the ...