Reviews (195)

Overall rating
4.3
Counts per rating level
  • 69% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 6% of ratings are 3 stars
  • 5% of ratings are 2 stars
  • 18% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the app for its easy installation and user-friendly interface, which streamlines order tracking and reduces customer inquiries. The responsive support team quickly resolves issues, enhancing merchant satisfaction. Its customization options and multilingual support allow for seamless integration into various store brands, improving website professionalism and customer trust. Merchants find it offers great value and effectively boosts customer satisfaction.

May 7, 2019

Perfect application, save a lot of time. Customer service 100% effective when you have a problem :D

PARISI
France
12 months using the app
November 15, 2018

The app does what it promises - order tracking info is easily available to customers.
We had some problems with the initial setup but Marius offered an outstanding support to make sure the app runs smoothly on all our shops.

Scholl UK
United Kingdom
11 months using the app
Edited January 17, 2022

This app is great, and the support team helped me customize the appearance on my store to look very on-brand. No need to select carriers like some other tracking apps, and the annual plan is a great value. The one thing this app doesn't do that I wish it did is provide an estimated delivery date, even if it was just based on the history of other packages Trackr has logged. My customers are always ...

Sage & Sill
United States
10 months using the app
Shark Byte, Inc replied October 9, 2021

Thank you for your review, Sage & Sill! We appreciate the feedback about the new feature and it will be taken into consideration. Trackr team! :)

May 6, 2024

Service client au top, merci encore à Ekaterina pour son aide, appli très simple d'utilisation !

newtrends
France
8 months using the app
Shark Byte, Inc replied May 7, 2024

Hi newtrends team!

Thank you so much for your kind words :)
We are happy to know that you are satisfied with our app and support service!

Please feel free to reach out ...

July 5, 2019

WAIT WAIT WAIT!

I was looking for a tracking app that allows my customers to see where their package is without ask me and redirect them to 17track (awful site full of ads and NOT responsive).

I installed and tried almost all the apps on the marketplace and this is ABSOLUTELY the best so far. Result: I decreased custumers email by 70%, Unbelievable!

PRO:

-Excellent design, clean and very ...

ShoppyDeal
Italy
9 months using the app
April 20, 2020

I just installed this app and it works like a charm. customer support is also very fast and tuned in!

Value Heft
United States
9 months using the app
January 11, 2016

Excellent customer service. App provides store a personal tracking experience. Looking forward to future features.

Vutest123
United States
9 months using the app
December 17, 2015

First impressions of this app are VERY good, and it supports most of the smaller national postal services too. The layout needed some light css-tweaking on our part to make it fit better in our site, but this is done easily thanks to unique classes.

First time you track a package you need to refresh the page once. I was thinking that the notification to do this could be just a bit more ...

Made Of Sundays 2
Finland
9 months using the app
May 10, 2019

Vraiment je n'ai pas l'habitude de mettre des avis mais là je suis obligé. Cette application est juste parfaite, et la page de suivi est super. Son service client est très performant, ils répondent très vite et font tout pour résoudre les problèmes. Merci à l'équipe TRACKR

P'tit Doudou
France
8 months using the app
April 26, 2024

like it

buyz
Kuwait
7 months using the app
Shark Byte, Inc replied April 27, 2024

Hi!

Thank you giving us such a high rating, it really means a lot to us!

Feel free to reach out to us in case any questions occur. We are here 24/7 :)

Best regards,
Trackr ...