Transcy: AI Language Translate
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (5,866)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for enhancing the international shopping experience with its advanced translation features, notably surpassing similar apps. It supports translation of third-party apps and offers automatic content updates, saving significant time. The integration with DeepL ensures high-quality translations, and its user-friendly interface facilitates seamless Shopify integration. Merchants value the flexibility to combine automatic and manual translations. Exceptional customer support, particularly from team members like Giselle and Eleanor, is frequently praised for responsiveness and effectiveness, with support available via live chat for timely issue resolution.
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The setup is really easy and I have the feeling that they have thought of it all.
I had a great experience with Bo from their support who made a embedded language switcher to our theme. He answered right away and he fixed the swithcer in no time. Great service!
Hi Marius,
Here's Jena from Transcy. Thank you so much for your greathearted review.
Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy.
Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/
If you have any further questions, please feel free to contact us via our live chat, or email us at support@fireapps.io
Regards,
Jena
Transcy by OneCommerce
This App is Amazing. Not just for translation their team is also very helful. The team helped me many times in dealing issue. I am very satisfied. If someone is reading my review then I will suggest him to use App this is a perfect app with a humble and helpful. I want to say Thank you to team. They help me alot in solving my issues
Hi Brand,
Here's Kane from Transcy. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust.
More than this, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Kane
Transcy by OneCommerce
I hope this review is helpful to someone trying to decide between Transcy and Langify. I recently integrated Transcy into my Shopify store, and I am beyond impressed with the functionality and support provided by this app. Coming from Langify (customer for nine months), I can say that Transcy is more feature-rich and offers a better overall translation experience on your site. Here are a few of the key differences:
1. For starters, Transcy translates all of our 3rd party apps. Langify doesn’t do that. This has been a noticeable upgrade to the shopping experience on our site for Japanese and Thai customers. The complete translation makes the site more aesthetically pleasing and imparts a greater sense of trust.
2. The ease of finding and replacing translations is excellent. The UI/UX is integrated into the Shopify backend, making it more native and intuitive.
3. They also offer DeepL integration, which is much better than Google Translate.
4. Automatic content checking is a huge time saver. It will tell you what has changed at the source of truth and quickly take you to what needs to be updated.
What truly sets Transcy apart, however, is its unparalleled customer service. The customer service team has been exceptional from my initial inquiry to the post-installation support. They are knowledgeable, responsive, and genuinely dedicated to ensuring the success of their clients. On several occasions, they went above and beyond to assist me with customization requests and answer my numerous questions, guaranteeing that the app perfectly aligned with my store’s look and feel. Through all this and across several agents over eight plus days of technical solutioning their customer service demeanor never wavered. They were always polite, responsive, and genuinely friendly. I can say without reservation that this was the best app onboarding I’ve ever had.
Hi there,
Here's Oriana from Transcy. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.
In addition, using Transcy combined with general knowledge about e-commerce market via our OneCommerce blogs at https://onecommerce.io/blog/ which might be helpful for your business
Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io
Regards,
Oriana
Transcy by OneCommerce
Thank you very much for your help, and also for helping me resolve the small coding error.
Hi Yongquan,
My name's Selina from Transcy. We really appreciate your feedback and comment about your experience when using Transcy and loving our support.
Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://onecommerce.io/blog/ for the latest news regarding not only Transcy, but also other OneCommerce applications and e-commerce tips.
If you need any further assistance, please let us know via our 24/7 live chat or email us at support@fireapps.io
Regards,
Selina
Transcy by OneCommerce
The app seems quite good and partly functional. However, I'm wasting a lot of time with the customer service, which is very slow. I don't know if I've done something wrong, but I respond instantly to their messages, yet I have to wait 8-9-11 minutes and more. I've been in contact with customer service for over 56 minutes now, and they probably lack sleep, taking micro-naps between each response. If you handle multiple clients at once, I suggest indicating a real waiting time to your customers and treating them one by one, or investing more in the development of your customer service. I hope not to have any more problems with this app because I might have time to run my business into the ground before receiving a solution to my problem. Have a good day and thanks for wasting my time.
Hi there,
My name's Carrick from Transcy and we personally apologize for this inconvenience with our agent
However please believe me that single conversation does not reflect the whole support and product quality we have built for years, hope you sympathize for us
We have seen that one of our colleagues is following your case, please kindly check your email and let him know if you need further support.
Regards,
Carrick
Transcy by OneCommerce
Great support!!
Hi there,
Here's Kane from Transcy. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust.
More than this, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/
If you have any questions or need help, feel free to contact us at any time via our live chat or email us at support@transcy.io
Regards,
Kane
Transcy by OneCommerce
Had a problem setting up transcy with my store. Asked the team and within a minute I got a answer. Bo and his team found the error fixed it extremely fast. I highly recommend to anyone who needs to translate their shop. Incredible team and service, 5 stars to Bo too!
Hi David,
I'm Kaylin from Transcy. Thanks for your positive review.
We hope you have a good experience with our support team and Transcy app.
Additionally, please spend your precious time to visit our OneCommerce blogs at https://onecommerce.io/blog/ in relation to e-commerce knowledge as well as the latest news of Transcy.
If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at support@fireapps.io, we are always willing to help you!
Best Regards
Kaylin
Transcy by OneCommerce
I had a problem with my shop concerning the logo on different websites languages and Polaris was able to help me correctly and quickly. I am happy about it, thank you
Hi Dylan,
I'm Bellamy from Transcy. We would like to thank you for such a wonderful review of you.
Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand.
At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://onecommerce.io/blog/ for for latest news regarding not only Transcy, but also other our OneCommerce applications and e-commerce tips.
Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io
Regards,
Bellamy
Transcy by OneCommerce
It has a variety of features and intuitive UI, so anyone can use it easily. The CS team in particular is absolutely amazing. It's one of the CS team I ever met
Amy was great. She was patient with me, replied to my stupid questions and gave me the feeling that she is a great reliable supportive Person
Give her a Salary increase
Hi David,
My name's Selina from Transcy. We really appreciate your feedback and comment about your experience when using Transcy and loving our support.
Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://onecommerce.io/blog/ for the latest news regarding not only Transcy, but also other OneCommerce applications and e-commerce tips.
If you need any further assistance, please let us know via our 24/7 live chat or email us at support@fireapps.io
Regards,
Selina
Transcy by OneCommerce