Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

This translation app is highly praised for its ability to translate all 3rd party apps, enhancing the international shopping experience. Its user-friendly interface, unique features like DeepL integration, and automatic content checking streamline the translation process. Merchants appreciate the app's accurate automatic translations and customizable features, which have reportedly boosted market size and revenue. The app's customer service is consistently recognized for its knowledge, responsiveness, and availability, even during night hours.

January 28, 2022

I started using Transcy after installing Spocket, which brings US, UK and EU suppliers into your store, many of whom ship internationally. Presenting yourself in the local language greatly increases your market exposure. It would be great if the translation function were more efficient and could retranslate only those listings which were updated since the last translation.

The Shops @ Go Your Own Way
United States
16 days using the app
OneCommerce.io replied February 1, 2022

Hi David,

I'm Mirabel from Transcy - Translate Language and Convert Currency Customer Support Team. It sounds like you had a good time with us.

Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations!

Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps and e-commerce tips which might be helpful for your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Best Regards
Mirabel
Transcy - Translate Language and Convert Currency

January 2, 2021

My experience with this application is good, the translations are correct and the visual environment of the application is intuitive and efficient.
My overall rating is correct, good customer support, thank you very much Lisa for your kindness. A cordial greeting,

Wine Sensations by Son Roig
Spain
15 days using the app
OneCommerce.io replied January 3, 2021

Hi there,

This is Nolan from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your generous review.

We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you.

In case you do not know, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog

If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Nolan
Transcy - Translate Language and Convert Currency

December 25, 2022

Pas toujours évident à paramétrer mais le support technique est excellent.....ils m'ont aidé le jour de Noel !! :)

NICESEASONS
Canada
15 days using the app
OneCommerce.io replied December 27, 2022

Hi Michele,

I'm Frederick from Transcy. Thanks for your positive review.

We hope you have a good experience with our support team and Transcy app.

Additionally, please spend your precious time to visit our OneCommerce blogs at https://onecommerce.io/blog/ in relation to e-commerce knowledge as well as the latest news of Transcy.

If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at support@fireapps.io, we are always willing to help you!

Best Regards
Frederick
Transcy by OneCommerce

June 20, 2022

Très interressant bien que ce soit bizarre qu'une appli de traduction ne propose pas son back office en plusieurs langue !! Sinon Service client rapide.

BASIC SURVIE
France
15 days using the app
OneCommerce.io replied June 22, 2022

Hi there,

My name's Kelly. We really appreciate your feedback and comment about your experience when using Transcy and loving our support.

Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://fireapps.io/blog for the latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.

If you need any further assistance, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Kelly
Transcy - Translate Language and Convert Currency

November 17, 2020

Thank you to Lisa for help me with my colors settings. This was so important to me so thank you so much.

Gates of Heavens
United States
13 days using the app
OneCommerce.io replied November 17, 2020

Hi there,

My name's Robert from Transcy - Translate Language and Convert Currency Customer Support Team. We really appreciate your feedback and comment about your experience when using Transcy and loving our support.

Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://fireapps.io/blog for the latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.

If you need any further assistance, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Robert
Transcy - Translate Language and Convert Currency

February 8, 2022

Im using this app to translate and localise my content from english to german. So far, it seems very helpful.

Yuno Studio
Switzerland
13 days using the app
OneCommerce.io replied February 9, 2022

Hi Yuno,

I'm Jason from Transcy - Translate Language and Convert Currency Customer Support Team. We would like to thank you for such a wonderful review of you.

Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand.

At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://fireapps.io/blog for for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.

Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io

Regards,
Jason
Transcy - Translate Language and Convert Currency

March 6, 2023

Very good support with Lewis ! Starting using the app so let's see. But firs feeling is great. Thank you Team !

PALZANO
France
12 days using the app
OneCommerce.io replied March 7, 2023

Hi there,

Here's Oriana from Transcy. Thank you so much for your comments, we're really happy to know that you love our app & support.

In addition, using Transcy combined with general knowledge about e-commerce market via our OneCommerce blogs at https://onecommerce.io/blog/ which might be helpful for your business

Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io

Regards,
Oriana
Transcy by OneCommerce

April 14, 2022

Rien à redire sur l'application. J'ai pris la formule la moins chère et le texte a bien été traduit en Anglais. La qualité de l'application, c'est le support qui est réactif et présent. Grace a été impeccable et a pu facilement m'aider pour l'intégration.

Monsieur-BBQ.com
Switzerland
12 days using the app
OneCommerce.io replied April 16, 2022

Hi there,

Here's Jena. Thank you so much for your review.

Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy.

Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips, and more than that at https://fireapps.io/blog

If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at support@fireapps.io

Regards,
Jena
Transcy - Translate Language and Convert Currency

January 17, 2022

Très bonne app. Dans l'ensemble les traductions en anglais sont excellentes, à ceci près que certaines expressions n'ont pas été traduites du tout. Equipe de support technique au top !

Absoluthé
France
12 days using the app
OneCommerce.io replied January 18, 2022

Hi Camille,

I'm Jason from Transcy - Translate Language and Convert Currency Customer Support Team. We would like to thank you for your review.

Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand.

At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://fireapps.io/blog for for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.

Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io

Regards,
Jason
Transcy - Translate Language and Convert Currency

November 20, 2022

I have just started using this app for my store , it's User-friendly, quick support is available and functionality looks pretty good and accurate.

LAVELASTORE
Saudi Arabia
11 days using the app
OneCommerce.io replied November 21, 2022

Hi there,

My name's Selina from Transcy. We really appreciate your feedback and comment about your experience when using Transcy and loving our support.

Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://onecommerce.io/blog/ for the latest news regarding not only Transcy, but also other OneCommerce applications and e-commerce tips.

If you need any further assistance, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Selina
Transcy by OneCommerce