Reviews (5,690)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this translation app for its comprehensive features and superior performance. It translates all 3rd party apps, improving the international shopping experience. The intuitive UI/UX is seamlessly integrated into the Shopify backend. It offers superior translation with DeepL integration and an automatic content checking feature. The customer service is exceptional, with a responsive team available 24/7. Additional features include a currency converter and customizable options. Merchants praise its accurate translations and the support team's ability to quickly resolve technical issues.

Edited December 15, 2022

5 stars good application and a lovely support team. just going to use this App start from now, after a long journey with other apps. thanks to Amber

Griouval
United Kingdom
2 months using the app
OneCommerce.io replied December 20, 2022

Hi Nacer,

Here's Justin from Transcy. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.

In addition, using Transcy combined with general knowledge about e-commerce market via our OneCommerce blogs at https://onecommerce.io/blog/ which might be helpful for your business

Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io

Regards,
Justin
Transcy by OneCommerce

August 30, 2022

great app, works easy and the support is insanely great. i had some problems that were solved really click by their support staff

SpaceDash
Mexico
2 months using the app
September 29, 2022

I love the customizations you can make in this app and the knowledgable staff that help you whenever you need it!

Texas Developed Technology LLC
United States
2 months using the app
OneCommerce.io replied October 3, 2022

Hi there,

I'm Mirabel from Transcy. It sounds like you had a good time with us.

Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations!

Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce which might be helpful for your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Best Regards
Mirabel
Transcy by OneCommerce

June 29, 2021

This app is amazing very easy to use and integrate and the staff is always there to help you in minutes. Highly recommended!

Unbreakabull
Cyprus
2 months using the app
OneCommerce.io replied June 30, 2021

Hi Chrysovalantis,

My name's Aidan from Transcy - Translate Language and Convert Currency Customer Support Team. We really appreciate your feedback and comment about your experience when using Transcy and loving our support.

Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://fireapps.io/blog for the latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.

If you need any further assistance, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Aidan
Transcy - Translate Language and Convert Currency

March 19, 2022

great service, sorted out multiple problems quickly and efficiently, looks great on my website as well

Crypto Central
United Kingdom
2 months using the app
OneCommerce.io replied March 21, 2022

Hi Arche,

Here's Jena. Thank you so much for your greathearted review.

Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy.

Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips, and more than that at https://fireapps.io/blog

If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at support@fireapps.io

Regards,
Jena
Transcy - Translate Language and Convert Currency

April 7, 2022

top support very helpfull !!
the app is a great and powerfull tool for your shop. if you aren't sure, just try (an enjoy) it ;)

Quiet Night
Germany
2 months using the app
OneCommerce.io replied April 13, 2022

Hi Joseph,

This is Patrick. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you.

Along with Transcy, we extremely advise you to check our blog at https://fireapps.io/blog which has been a great source for merchants in e-commerce market.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Patrick
Transcy - Translate Language and Convert Currency

April 29, 2022

i am using this app and this is one of the best app and help center is awsome they helped me alot with everything

SmartStoreJP
Japan
2 months using the app
OneCommerce.io replied May 5, 2022

Hi there,

This is Kieran. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us.

Last but not least, we really encourage you to check our blog at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps as well as updating more e-commerce tips to your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Kieran
Transcy - Translate Language and Convert Currency

April 4, 2023

very helpful support , made my setupping easier , very helpful app i recommend it a must have for international website

stiliux
Lithuania
2 months using the app
OneCommerce.io replied April 6, 2023

Hi Haroldas,

Here's Oriana from Transcy. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.

In addition, using Transcy combined with general knowledge about e-commerce market via our OneCommerce blogs at https://onecommerce.io/blog/ which might be helpful for your business

Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io

Regards,
Oriana
Transcy by OneCommerce

Edited March 19, 2022

C'est le seule qui a réussi à m'aider dans une autre langue que l'anglais. Merci beau de votre aide. Excellant service

REAN and baby
Canada
2 months using the app
OneCommerce.io replied March 21, 2022

Hi Annie,

I'm Mirabel. It sounds like you had a good time with us.

Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations!

Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps and e-commerce tips which might be helpful for your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Best Regards
Mirabel
Transcy - Translate Language and Convert Currency

November 17, 2022

So far so good, I installed it, had a slight bug which was fixed within 10 minutes. Quite impressive, professional, and overall customer support, especially given the fact that I'm on a free plan.
Kudos to Amber :)

Felixis Domus
France
2 months using the app
OneCommerce.io replied November 17, 2022

Hi there,

I'm Kaylin from Transcy. Thanks for your positive review.

We hope you have a good experience with our support team and Transcy app.

Additionally, please spend your precious time to visit our OneCommerce blogs at https://onecommerce.io/blog/ in relation to e-commerce knowledge as well as the latest news of Transcy.

If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at support@fireapps.io, we are always willing to help you!

Best Regards
Kaylin
Transcy by OneCommerce