Transcy: AI Language Translate

Transcy: AI Language Translate

Reviews (5,913)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
    5.5K
  • 4% of ratings are 4 stars
    266
  • 1% of ratings are 3 stars
    42
  • 0% of ratings are 2 stars
    25
  • 2% of ratings are 1 stars
    125
What merchants think

Feedback submitted

Merchants highly praise this app for its robust translation features and exceptional customer support. They appreciate the ability to translate store content into multiple languages seamlessly, with support from notable third-party services. The user-friendly interface and features like automatic content checking and manual adjustments help maintain accuracy across languages. Merchants credit these features with effectively aiding their expansion into new markets by enhancing localized shopping experiences.

April 7, 2022

非常好，服务态度很好，感谢感谢感谢
非常好，服务态度很好，感谢感谢感谢
非常好，服务态度很好，感谢感谢感谢
非常好，服务态度很好，感谢感谢感谢
非常好，服务态度很好，感谢感谢感谢
非常好，服务态度很好，感谢感谢感谢

janedecor
China
9 days using the app
OneCommerce.io replied April 13, 2022

Hi Jane,

I'm Mirabel. It sounds like you had a good time with us.

Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations!

Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps and e-commerce tips which might be helpful for your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Best Regards
Mirabel
Transcy - Translate Language and Convert Currency

August 24, 2022

Just started with the app so I cannot review the app just yet. Service was great, quick response and direct help with implementing on our site. Great service!

Amavi PMU
Netherlands
7 months using the app
Edited February 20, 2022

Très bonne appli. Très rapide car Traductions Natives Shopify. Support présent et efficace pour l'aide à l'installation. Malheureusement, pas de fonctions d'exportation/importation.

O-Judaisme
France
7 months using the app
OneCommerce.io replied February 22, 2022

Hi Nicole,

Here's Marcus from Transcy - Translate Language and Convert Currency Support Team. Thank you so much for your review.

For your request as export and import translation via CSV file, it's not yet at the moment, but glad to inform that it's on our map and hope it's will be released as soon as possible.

In addition, using Transcy combined with general knowledge about e-commerce market via our blogs at https://fireapps.io/blog which might be helpful for your business

Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io

Regards,
Marcus
Transcy - Translate Language and Convert Currency

Edited October 13, 2022

Third party apps are not changeable! Im very disappointed for such an expensive app. It is ok to make the basic translation but when I'm at the Premium Plan and I pay 40 $ per month I expect at least to help me with basic things. At the premium plan they say that I would be able to change images too but this is only for the Shopify admin.

Tezapsidis Jewellery
Greece
8 months using the app
OneCommerce.io replied May 18, 2022

Hi PETROS,

I'm Marry from Transcy and we're deeply sorry for any inconvenience causing to your experience

Based on your issue as replace image on third party page builder, this function is not yet at the moment, however we have noted this point and can assure you that our dev team will surely consider it in future releases

We have seen that one of our colleagues is following your case, she gave you clear explanation, please kindly check your email and her know if you need further support

Best Regards
Marry
Transcy by OneCommerce

February 17, 2022

Amazing support step by step + live screenshots. This app is a very fast and easy option to translate your store. Try it and save your time as I did.

RESTBUYS®
Poland
9 days using the app
OneCommerce.io replied February 18, 2022

Hi Alex,

Here's Jena from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your greathearted review.

Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy.

Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips, and more than that at https://fireapps.io/blog

If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at support@fireapps.io

Regards,
Jena
Transcy - Translate Language and Convert Currency

November 2, 2022

We needed some support and the problem was promptly solved. Both support employees we talked to were professional and friendly. Thank you.

The Kingdom Of Steel
United States
7 months using the app
OneCommerce.io replied November 4, 2022

Hi Manoel,

I'm Levi from Transcy. It sounds like you had a good time with us.

Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations!

Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce which might be helpful for your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Best Regards
Levi
Transcy by OneCommerce

Edited November 24, 2022

A great app with the best support I have ever had! I was helped immediately and all my needs were met. Thank you very much, I can recommend this app to everyone.

Towels.world
Germany
9 days using the app
OneCommerce.io replied November 24, 2022

Hi Ingo,

This is Patrick from Transcy. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you.

Along with Transcy, we extremely advise you to check our OneCommerce blog at https://onecommerce.io/blog/ which has been a great source for merchants in e-commerce market.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Patrick
Transcy by OneCommerce

September 15, 2021

Very good and friendly support. easy to use. it's my first choice of the multilingual app !!! For my problems (even on the free plan) the support team helped me in a very friendly way to solfe my problem for me.

Vegan Lively
Germany
9 days using the app
OneCommerce.io replied September 15, 2021

Hi Franziska,

This is Jocelyn from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your generous review.

We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you.

In case you do not know, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog

If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Jocelyn
Transcy - Translate Language and Convert Currency

May 16, 2022

We used this app to translate our store into multiple languages. Automated translation needed some proofreading but worked real fast and actually better than we expected. After we encountered a small bug when manually editing the translation, Shen from the support team helped us and fixed the issue within 15 minutes.

Train.Red
Netherlands
7 months using the app
OneCommerce.io replied May 18, 2022

Hi there,

I'm Mirabel. It sounds like you had a good time with us.

Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations!

Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps and e-commerce tips which might be helpful for your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Best Regards
Mirabel
Transcy - Translate Language and Convert Currency

February 3, 2023

Great Customers Support!
but this app lacks RTL/LTR auto switcher
If they can add this feature it would be awesome

Marvelius Store
Saudi Arabia
7 months using the app
OneCommerce.io replied February 6, 2023

Hi there,

I'm Levi from Transcy. It sounds like you had a good time with us.

Thanks for taking the time to share your feedback with Transcy. Based on your feedback, we will take it into consideration and improve it in the right way

Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce which might be helpful for your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Best Regards
Levi
Transcy by OneCommerce

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