Transcy: AI Language Translate

Transcy: AI Language Translate

Reviews (5,866)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing the international shopping experience with its advanced translation features, notably surpassing similar apps. It supports translation of third-party apps and offers automatic content updates, saving significant time. The integration with DeepL ensures high-quality translations, and its user-friendly interface facilitates seamless Shopify integration. Merchants value the flexibility to combine automatic and manual translations. Exceptional customer support, particularly from team members like Giselle and Eleanor, is frequently praised for responsiveness and effectiveness, with support available via live chat for timely issue resolution.

January 2, 2023

Ho avuto un problema, non riuscivo a tradurre la pagina prodotto perchè fatta con app di terzi. In un batter d occhio mi ha risolto il problema! Massima serietà e di velocità

MONDODEICUCCIOLI™️
Italy
4 days using the app
OneCommerce.io replied January 3, 2023

Hi Armando,

This is Enzo from Transcy. Thank you so much for your generous review.

We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you.

In case you do not know, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/

If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Enzo
Transcy by OneCommerce

April 29, 2022

works well with my website. very helpful team. they are very fast at solving problems. thank you very much

Just Paw It
Romania
4 days using the app
OneCommerce.io replied May 5, 2022

Hi Ionut,

This is Jocelyn. Thank you so much for your generous review.

We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you.

In case you do not know, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog

If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Jocelyn
Transcy - Translate Language and Convert Currency

April 28, 2022

Amber was extremely helpful. She saw I was having issues and messaged me to see if she could help. She noticed I didn't have it setup correctly and it fixed it right away!! I highly recommend using this app.

Promotions Cove
United States
4 days using the app
OneCommerce.io replied May 5, 2022

Hi Donald,

This is Kieran. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us.

Last but not least, we really encourage you to check our blog at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps as well as updating more e-commerce tips to your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Kieran
Transcy - Translate Language and Convert Currency

December 5, 2022

wow that very helpful, im continuing to type everything here about my english level, hello mello waow

HOUSETICA
Bulgaria
4 days using the app
OneCommerce.io replied December 5, 2022

Hi Eren,

I'm Bellamy from Transcy. We would like to thank you for such a wonderful review of you.

Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand.

At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://onecommerce.io/blog/ for for latest news regarding not only Transcy, but also other our OneCommerce applications and e-commerce tips.

Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io

Regards,
Bellamy
Transcy by OneCommerce

Edited June 7, 2023

The support team is quick to respond and can help as best they can. they were respectful and helpful.

The translations from english to chinese is not 100% for the free plan but it is a great app to have in your pocket to cater to different markets to start. You can upgrade to the premium plans for even better language rules and adaptations for how you want your translations to be

Caskells
Hong Kong SAR
3 months using the app
OneCommerce.io replied June 8, 2023

Hi there,

This is Jocelyn from Transcy. Thank you so much for review

We're happy you had a good time with us! Thanks for your trust

In case you do not know, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/

If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Jocelyn
Transcy by OneCommerce

July 11, 2022

Ottima app con ottimo supporto, mi sono trovato molto bene con Flora che è riuscita in pochi minuti a soddisfare le mie richieste.

3Digital | Hack Your Ideas
Italy
4 days using the app
OneCommerce.io replied July 18, 2022

Hi there,

Here's Oriana. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.

In addition, using Transcy combined with general knowledge about e-commerce market via our blogs at https://fireapps.io/blog which might be helpful for your business

Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io

Regards,
Oriana
Transcy - Translate Language and Convert Currency

Edited June 14, 2022

We recently installed the application for currency and language switcher and got a 5 star support from Amber (support team). Very much impressed!

OH Fashion
United States
4 days using the app
OneCommerce.io replied June 14, 2022

Hi there,

Here's Scott. Thank you so much for your greathearted review.

Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy.

Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips, and more than that at https://fireapps.io/blog

If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at support@fireapps.io

Regards,
Scott
Transcy - Translate Language and Convert Currency

June 14, 2022

Am Anfang gab es leichte Startschwierigkeiten, aber der Kundenservice war wirklich super und hat uns bei all unseren Problemen schnell und kompetent weiter geholfen.

DesignYourShirtDiggi
Germany
4 days using the app
OneCommerce.io replied June 15, 2022

Hi Nino,

This is Kieran. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us.

Last but not least, we really encourage you to check our blog at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps as well as updating more e-commerce tips to your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Kieran
Transcy - Translate Language and Convert Currency

November 22, 2021

This application is not bad, but sometimes the translation pages are out of sync....................

NAISU FACTORY
China
3 months using the app
OneCommerce.io replied November 23, 2021

Hi 王德运,

Here's Kane from Transcy - Translate Language and Convert Currency Customer Support Team.

I sincerely apologize for this inconvenience during using our app, I have seen that my colleague has supported you to resolve your issue, please let them know if you need further support.

More than this, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Kane
Transcy - Translate Language and Convert Currency

January 22, 2022

Very nice and customer service helpful, i had a problem and they sold it really fastly. I can ask everything they are here for us

RNGAD
Hong Kong SAR
4 days using the app
OneCommerce.io replied January 24, 2022

Hi Leo,

Here's Matthew from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust.

More than this, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Matthew
Transcy - Translate Language and Convert Currency