Transcy: AI Language Translate
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (5,904)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for its effective translation capabilities and exceptional customer support. It is noted for seamlessly translating content from third-party apps using advanced services like DeepL, ensuring accuracy. The intuitive user interface and smooth integration with Shopify enhance its usability. Its ability to translate multiple languages effectively helps businesses expand into new markets, significantly improving the shopping experience for non-English speakers and simplifying translation management.
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Molly did a great job to help me with the app features ...thanks.....................................
Hi Joseph,
Here's Oriana from Transcy - Translate Language and Convert Currency Support Team. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.
In addition, using Transcy combined with general knowledge about e-commerce market via our blogs at https://fireapps.io/blog which might be helpful for your business
Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io
Regards,
Oriana
Transcy - Translate Language and Convert Currency
Liked it!! I recommend!! after I had some difficulties in configuring the support Jennifer helped me!! and I finally managed to configure it perfectly. Thank you very much all the Transcy Team..
Hi WILLIAN,
This is Carrick. We're deeply sorry for this inconvenience causing to your experience.
For unexpected support from our agent, she was personally talked directly and had a proper training to avoid it in the future. Hope you sympathize for us.
I have seen that one of my colleagues is reaching out you, please kindly check your email for further support. Looking forward to hearing from you soon.
Regards,
Carrick
Transcy - Translate Language and Convert Currency
(Updated Review) This is a basic translation app. It will not allow you to translate 3rd party elements which the development team mentioned that there are limitations although it is not stated on their support page or on the Shopify app page. So if you are looking to do so, I will highly recommend using Weglot instead. Weglot does not have any problem translating 3rd party elements. However, the customer service is pretty good given that they took the initiative to call me to explain and were willing to provide a refund.
Hi there,
I'm Wilson from Transcy - Translate Language and Convert Currency Customer Support Team.
I received your complaint concerning your issue as unable to edit third party element, so I'm sorry that the service did not live up to those goals for you. I will make every effort to address this issue in order to make sure that it does not happen again for you or our other visitors.
Although it can't make up for your poor experience, I would like to offer you a refund as an apology. Thank you for bringing the problem to our attention.
If you have any questions or comments for us, please feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Best Regards
Wilson
Transcy - Translate Language and Convert Currency
Really good customer services, neville in particular, it is been very helpful
Super suggested for translation and currency calculator
Hi there,
Here's Kane. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust.
More than this, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Kane
Transcy - Translate Language and Convert Currency
very helpful app and communicative company.
Especially, Iris did a wonderful job for helping me out.
absolutely recommend this app. It helps a lot ~
Hi Hee,
My name's Selina from Transcy. We really appreciate your feedback and comment about your experience when using Transcy and loving our support.
Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://onecommerce.io/blog/ for the latest news regarding not only Transcy, but also other OneCommerce applications and e-commerce tips.
If you need any further assistance, please let us know via our 24/7 live chat or email us at support@fireapps.io
Regards,
Selina
Transcy by OneCommerce
Tolle App, Super Kompetente Mitarbeiter (Tailor) der mir bei der Behebung meines Problems geholfen hat und mehr als 1 stunde für mich alleine da war. :) Kann ich nur weiter empfehlen
I've installed this app. I hope it'll help me translate my online store to different languages and currencies.
Hi there,
My name's Edna from Transcy - Translate Language and Convert Currency Customer Support Team. We really appreciate your feedback and comment about your experience when using Transcy and loving our support.
Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://fireapps.io/blog for the latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.
If you need any further assistance, please let us know via our 24/7 live chat or email us at support@fireapps.io
Regards,
Edna
Transcy - Translate Language and Convert Currency
Support is great! and app is easy to mange! I also like the currency function and that I can edit manually if I want.
Hi Alexander,
I'm Linda from Transcy - Translate Language and Convert Currency Customer Support Team. We would like to thank you for such a wonderful review of you.
Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand.
At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://fireapps.io/blog for for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.
Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io
Regards,
Linda
Transcy - Translate Language and Convert Currency
The support is really good and helps you get started. Looks like it translates all needed information correctly.
Hi Michael,
Here's Oriana. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.
In addition, using Transcy combined with general knowledge about e-commerce market via our blogs at https://fireapps.io/blog which might be helpful for your business
Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io
Regards,
Oriana
Transcy - Translate Language and Convert Currency
Support has been responsive. Still waiting for the website to be fully translated in order to give my complete feedback
Hi Joyce,
I'm Kaylin from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your positive review.
We hope you have a good experience with our support team and Transcy app.
Additionally, please spend your precious time to visit our blogs at https://fireapps.io/blog in relation to e-commerce knowledge as well as the latest news of Transcy.
If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at support@fireapps.io, we are always willing to help you!
Best Regards
Kaylin
Transcy - Translate Language and Convert Currency