Transcy: AI Language Translate
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (5,866)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for enhancing the international shopping experience with its advanced translation features, notably surpassing similar apps. It supports translation of third-party apps and offers automatic content updates, saving significant time. The integration with DeepL ensures high-quality translations, and its user-friendly interface facilitates seamless Shopify integration. Merchants value the flexibility to combine automatic and manual translations. Exceptional customer support, particularly from team members like Giselle and Eleanor, is frequently praised for responsiveness and effectiveness, with support available via live chat for timely issue resolution.
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good support helped with everything just the problem was had a little issue with georgian language couldnt translate some words properly
Hi Alla.
This is Jocelyn from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your review.
For your issue that you cannot edit your target language because you're in Free plan, your content will be automatically translated. In case you want to edit its translation, you need to upgrade to higher plan. Hope this will clarify your concern.
In case you do not know, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog
If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io
Regards,
Jocelyn
Transcy - Translate Language and Convert Currency
Pretty Fast. Translation is not 100% accurate but ok. Free version allows you to Translate 1 language. Customer Service is good.
Hi there,
Here's Matthew from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your greathearted review.
Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy.
Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips, and more than that at https://fireapps.io/blog
If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at support@fireapps.io
Regards,
Matthew
Transcy - Translate Language and Convert Currency
After installing the app their snippet was not removed, and it ranked our website on Gtmetrix (YSlow) to (D) , to remove their code here is what you need to do, go to the theme.liquid file under layout and remove/hide the below code: {% include 'fa_translate_core' %}
Also delete their snippet file : fa_translate_core
That should remove it for good, I hope they can fix this issue in the near future.
Hello Najeeb,
I'm Kate from FireApps Customer Support Team, and I am very sorry for this unexpected issue, and the inconvenience caused to you.
First of all, thank you for your suggested workaround, and I forwarded it to our Development team to check further, and figure out a better solution in a future release. Also we are going to update this workaround to our Help Center, therefore there should have no customer getting this issue later.
Besides, should you need any help from us later, please feel free to contact us via our live chat, or our email at support@fireapps.io.
Have a great week.
Regards,
Kate
404 Error on another language, it's not working at all, I will uninstall it now, I don't like this one
Hi there,
My name is Petey from Transcy - Translate Language and Convert Currency Customer Support Team and we are so sorry for the bad experience recently.
For 404 error when changing to another language you mentioned in the review, that is a known issue from Shopify side and you can fix it by youself via article link https://support.fireapps.io/en/article/why-does-the-404-error-page-appear-when-i-select-language-on-switcher-and-its-a-bug-55khsv/
However, to make sure everything work fine on your store, I will help you check and fix it directly on your store. Could you please help me re-install it and give me a chance to help you out?
Looking forward to hear from you soonest.
Best Regards,
Petey
I want to embed it into the footers and fix the position, please tell me how to achieve it? You have to distinguish between primary and secondary, in a store, goods are always the protagonist, and as a translation and currency switching plug-in is only a supporting role, you go to see the mainstream website, most of them are placed in the fixed and unimportant position of the footers, you have to provide the best choice scheme and high-level customization scheme, so that your products can sell better
Hi Luke,
I'm Jane from Transcy - Translate Language and Convert Currency Customer Support Team and we're deeply sorry for your bad experience with us.
In relation to your issue as switcher's position, for making it clear our app does provide many options to configure the switcher's appearance as well as its position on the website, may I know you have tried with it on switcher menu to find which is the best for your website?
Besides that if you want to embed it into the footer, we're willing to help you. Also we can see you uninstalled our app after few minutes without asking for support from us. Could you please consider to reinstall our app and let us have a chance to support you with the highest priority?
As my colleague has sent you a follow-up email, please kindly check it for further help. Hope to hear from you soonest.
Best Regards
Jane
Transcy - Translate Language and Convert Currency
Beware, in the Shopify store it shows a FREE PLAN for 1 language but when downloaded and getting started it shows 3 options, none of them are free. False advertising.
Hi Kevin,
This is Marry and we're deeply sorry for your unexpected experience with our app
Regarding to your concern, we're offering 4 plans including Free plan as well. For Free plan, we offer this plan for stores that created within 60 days in the hopes of helping them in the early stages, in case you have not seen it from your side, please let us know for further check.
I have seen that my colleague is following your case, he gives you a clear explanation as well as solutions for your case, please kindly check and let him know if you need further support.
Regards,
Marry
Transcy - Translate Language and Convert Currency
Pricing is very misleading. A free plan is only available to new customers. I was looking forward to this app considering I only needed 1 currency converter and 1 language converter so I thought the free plan was perfect to realize I couldn't select it. Disappointing
Hi Alexis,
This is Kelly and we're deeply sorry for your unexpected experience with our app
Regarding to your concern, we're offering 4 plans including Free plan as well. However for Free plan, we offer this plan for stores that created within 60 days in the hopes of helping them in the early stages
I have seen that my colleague is following your case, he gives you a clear explanation as well as solutions for your case, please kindly check and let him know if you need further support.
Regards,
Kelly
Transcy - Translate Language and Convert Currency
It says only language is free but when you download and install the app it says free plan is not available. That is a waste of my time you don't advertise what you don't offer that not a honest business
Hi there,
This is Kaylin and we're deeply sorry for your unexpected experience with our app
Regarding to your concern, we're offering 4 plans including Free plan as well. However for Free plan, we offer this plan for stores that created within 60 days in the hopes of helping them in the early stages
We have seen that one of our colleagues is following your case, he gave you a clear explanation as well as solutions for your case, please kindly check and let him know if you need further support.
Regards,
Kaylin
Transcy - Translate Language and Convert Currency
App page is a little misleading. Says there is a free version, but it's only for stores under 60 days old and with less than 5 orders. No issue with the developers wanting to charge for their hard work, but if you're looking for a free appm this isn't it.
Hi Michael,
This is Justin and we're deeply sorry for your unexpected experience with our app
In relation to your main concern about Free plan, we have Free plan, however please be advised that we offer a Free plan for stores that are created in more than 60 days and have no more than 5 orders in the hopes of helping them in the early stages. For your case, we are deeply sorry for making you confused because the information about Free plan is not clear enough, however hope you sympathize for us, on App information because of the limit rule of character from Shopify we cannot provide its information in details, meanwhile our concern team is checking on this to avoid misleading in the future
I have seen that my colleague is following your case, he gives you a clear explanation as well as solutions for your case, please kindly check and let him know if you need further support.
Regards,
Justin
Transcy - Translate Language and Convert Currency
The free part is a lie which you won't figure out before you have installed it and given your data to them.
Hi Tommy,
This is Emily and we sincerely apologize for this inconvenience causing to your experience
In relation to your issue, because the information about Free plan is not clear enough, on App information because of the limit rule of character from Shopify we cannot provide its information in details, meanwhile our concern team will check on it to avoid misleading in the future
We have seen that one of our colleagues is following your case, he gave you a clear explanation as well as solutions for your case, please kindly check and let him know if you need further support.
Regards,
Emily
Transcy - Translate Language and Convert Currency