Transcy: AI Language Translate
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (5,910)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for its robust translation features and exceptional customer support. They appreciate the ability to translate store content into multiple languages seamlessly, with support from notable third-party services. The user-friendly interface and features like automatic content checking and manual adjustments help maintain accuracy across languages. Merchants credit these features with effectively aiding their expansion into new markets by enhancing localized shopping experiences.
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great app Tailor helped with all my concerns. really recommend using it for your store. thanks a lot
Hi there,
This is Enzo from Transcy. Thank you so much for your generous review.
We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you.
In case you do not know, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/
If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io
Regards,
Enzo
Transcy by OneCommerce
The translation app is a great tool, although the automatic free translation plan might not translate everything accurately, sometimes the translation is very literal and may need to get tweaked.
Hi Sabrina,
This is Patrick. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us.
In case the translation is not reaching your expectation, you could replace/edit your translation content manually for any pages/elements in your store easily on Manage content section, please kindly check it again.
Along with Transcy, we extremely advise you to check our blog at https://fireapps.io/blog which has been a great source for merchants in e-commerce market.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Patrick
Transcy - Translate Language and Convert Currency
best app i like it its very easy to use and looks good translation is perfect in every word try it yourself.
Hi there,
Here's Lynn from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust.
More than this, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Lynn
Transcy - Translate Language and Convert Currency
good support helped with everything just the problem was had a little issue with georgian language couldnt translate some words properly
Hi Alla.
This is Jocelyn from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your review.
For your issue that you cannot edit your target language because you're in Free plan, your content will be automatically translated. In case you want to edit its translation, you need to upgrade to higher plan. Hope this will clarify your concern.
In case you do not know, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog
If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io
Regards,
Jocelyn
Transcy - Translate Language and Convert Currency
Pretty Fast. Translation is not 100% accurate but ok. Free version allows you to Translate 1 language. Customer Service is good.
Hi there,
Here's Matthew from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your greathearted review.
Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy.
Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips, and more than that at https://fireapps.io/blog
If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at support@fireapps.io
Regards,
Matthew
Transcy - Translate Language and Convert Currency
After installing the app their snippet was not removed, and it ranked our website on Gtmetrix (YSlow) to (D) , to remove their code here is what you need to do, go to the theme.liquid file under layout and remove/hide the below code: {% include 'fa_translate_core' %}
Also delete their snippet file : fa_translate_core
That should remove it for good, I hope they can fix this issue in the near future.
Hello Najeeb,
I'm Kate from FireApps Customer Support Team, and I am very sorry for this unexpected issue, and the inconvenience caused to you.
First of all, thank you for your suggested workaround, and I forwarded it to our Development team to check further, and figure out a better solution in a future release. Also we are going to update this workaround to our Help Center, therefore there should have no customer getting this issue later.
Besides, should you need any help from us later, please feel free to contact us via our live chat, or our email at support@fireapps.io.
Have a great week.
Regards,
Kate
404 Error on another language, it's not working at all, I will uninstall it now, I don't like this one
Hi there,
My name is Petey from Transcy - Translate Language and Convert Currency Customer Support Team and we are so sorry for the bad experience recently.
For 404 error when changing to another language you mentioned in the review, that is a known issue from Shopify side and you can fix it by youself via article link https://support.fireapps.io/en/article/why-does-the-404-error-page-appear-when-i-select-language-on-switcher-and-its-a-bug-55khsv/
However, to make sure everything work fine on your store, I will help you check and fix it directly on your store. Could you please help me re-install it and give me a chance to help you out?
Looking forward to hear from you soonest.
Best Regards,
Petey
I want to embed it into the footers and fix the position, please tell me how to achieve it? You have to distinguish between primary and secondary, in a store, goods are always the protagonist, and as a translation and currency switching plug-in is only a supporting role, you go to see the mainstream website, most of them are placed in the fixed and unimportant position of the footers, you have to provide the best choice scheme and high-level customization scheme, so that your products can sell better
Hi Luke,
I'm Jane from Transcy - Translate Language and Convert Currency Customer Support Team and we're deeply sorry for your bad experience with us.
In relation to your issue as switcher's position, for making it clear our app does provide many options to configure the switcher's appearance as well as its position on the website, may I know you have tried with it on switcher menu to find which is the best for your website?
Besides that if you want to embed it into the footer, we're willing to help you. Also we can see you uninstalled our app after few minutes without asking for support from us. Could you please consider to reinstall our app and let us have a chance to support you with the highest priority?
As my colleague has sent you a follow-up email, please kindly check it for further help. Hope to hear from you soonest.
Best Regards
Jane
Transcy - Translate Language and Convert Currency
Beware, in the Shopify store it shows a FREE PLAN for 1 language but when downloaded and getting started it shows 3 options, none of them are free. False advertising.
Hi Kevin,
This is Marry and we're deeply sorry for your unexpected experience with our app
Regarding to your concern, we're offering 4 plans including Free plan as well. For Free plan, we offer this plan for stores that created within 60 days in the hopes of helping them in the early stages, in case you have not seen it from your side, please let us know for further check.
I have seen that my colleague is following your case, he gives you a clear explanation as well as solutions for your case, please kindly check and let him know if you need further support.
Regards,
Marry
Transcy - Translate Language and Convert Currency
Pricing is very misleading. A free plan is only available to new customers. I was looking forward to this app considering I only needed 1 currency converter and 1 language converter so I thought the free plan was perfect to realize I couldn't select it. Disappointing
Hi Alexis,
This is Kelly and we're deeply sorry for your unexpected experience with our app
Regarding to your concern, we're offering 4 plans including Free plan as well. However for Free plan, we offer this plan for stores that created within 60 days in the hopes of helping them in the early stages
I have seen that my colleague is following your case, he gives you a clear explanation as well as solutions for your case, please kindly check and let him know if you need further support.
Regards,
Kelly
Transcy - Translate Language and Convert Currency